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Freed

Group Account Manager

Freed, New York, New York, us, 10261

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Group Account Manager

role at

Freed

and help clinicians thrive.

Base pay range $130,000.00/yr - $200,000.00/yr

About Freed Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation.

Acquired 26,000 paying clinicians

Generated 100,000 patient notes daily and over 3 million monthly

Made thousands of clinicians happier

With Sequoia Capital and other VC backing, we are rapidly expanding product lines including patient‑facing assistants, insights, and EHR integrations. We look for entrepreneurial, fast‑ambitious individuals eager to care for those who care for health.

We maintain a hybrid schedule: three days a week in San Francisco for collaboration and fun.

About The Role As Group Account Manager, you manage and grow Freed’s B2B customer base of medical groups. You oversee onboarding, troubleshooting, technical support, and expansion to ensure our promise of being the most clinician‑friendly company is delivered.

How You’ll Have Impact

Lead the set‑up and execution of a B2B customer management playbook, from onboarding to expansion.

Proactively engage customers to maximize product usage.

Identify and close expansion opportunities.

Provide ongoing support across your portfolio of accounts.

What You’ll Bring

5‑8 years of relevant experience managing high‑profile customer accounts.

Strong customer‑service toolkit in fast‑paced, low‑process environments.

Expertise in medium‑to‑large account management and proven expansion record.

High motivation, self‑direction, and accountability.

Ability to manage both customer delight and dissatisfaction.

Nice to Haves

Experience in early‑stage, high‑growth companies.

Familiarity with advanced technology and AI products.

Experience in cross‑functional, highly collaborative asynchronous teams.

What We Will Bring

Competitive salary and equity.

Opportunity for immediate impact.

Medical, dental & vision benefits for U.S. employees.

Unlimited PTO.

401(k) plan.

Commuter stipend for San Francisco employees.

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