Merlo Energy
Customer Specialist - Merlo Energy
Merlo Energy, Charlotte, North Carolina, United States, 28245
Customer Specialist - Merlo Energy
Location: Charlotte, NC
About Kendall Group Merlo Energy, a member of The Kendall Group seeks a talented, creative, self‑motivated individual for a Customer Specialist. The Kendall Group comprises eight divisions with 75+ locations in eleven states, serving the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee‑owned company, offering a rewarding career opportunity.
Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re proud to say that more than 60% of our associates have more than five years of tenure, and more than 40% have greater than ten years. We value and support your ideas, your voice matters, and you’ll work alongside incredible people who care about your success.
Role Summary Reporting to the Sales Manager, the Customer Specialist is a key member of the Merlo Sales team. The person in this role establishes and nurtures relationships with distributors, engineers, and end users, promotes products or services, understands client needs, and collaborates with internal teams to meet sales targets. Effective communication, market analysis, and strategic planning are crucial to drive business growth and ensure customer satisfaction.
Exciting work you will do
Generate profitable orders and meet or exceed the annual sales targets
Create and implement sales strategies for the development of the territory assigned to you
Establish a relationship of trust and confidence between Merlo Energy, manufacturers, and customers
Ensure field activities, such as customer visits and walk‑about surveys, are properly planned, organized, and executed to achieve maximum productivity and effectiveness
Monitor all quotations generated, ensuring they are professionally followed up to maximize sales
For any unconverted quotations, be fully aware of the reasons and recommend changes required to improve future conversion
Regularly analyze field activities, determine required improvements, and act on them to achieve high productivity and efficiency
Continuously search for new prospects to expand your customer base and exploit sales opportunities within your assigned area
Develop a full understanding of the allocated customer base and stay aware of market activities and competition within this segment
Identify sales opportunities and work earnestly to convert them into orders
Continuously upgrade yourself through company‑conducted or company‑sponsored training and self‑study to maintain high standard of product knowledge and selling techniques
Apply the knowledge attained by making technical proposals and highlighting benefits and improvements to plant efficiency to customers and prospects
Perform other duties as assigned
Competencies you possess
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Understanding Others, Listening
Teamwork and collaboration
Priority Setting
Problem Solving
Time management
What you’ll need
Experience: 3 years’ sales experience
Education: High School diploma or equivalent
Analytics/Computer Skills: Experience working with MS Office, especially Excel; mechanical aptitude; technical knowledge of institutional systems and applications
Organization Skills: Highly organized and detail‑oriented
Cross‑functional skills: Ability to work well cross‑functionally; provide excellent internal and external customer service; excellent presentation skills
Communication Skills: Excellent verbal and written communication skills; strong negotiating and sales planning skills
Physical, Mental and Visual Skills: Reasonable accommodations may be made for individuals with disability.
Frequent sitting, driving, and getting in and out of a vehicle
Ability to see/sit/stand/walk/talk and hear
Ability to be on your feet for 8 hours a day
Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
Physical Environment: Normal office environment; warehouse, fabrication environment and exposure to moving equipment
Travel: Willing to travel up to 25%, minimal overnight
Driver’s License: Must possess and maintain a valid driver’s license
Qualifications we prefer but don’t require Work Experience: bachelor’s degree in engineering or business
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
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About Kendall Group Merlo Energy, a member of The Kendall Group seeks a talented, creative, self‑motivated individual for a Customer Specialist. The Kendall Group comprises eight divisions with 75+ locations in eleven states, serving the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee‑owned company, offering a rewarding career opportunity.
Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re proud to say that more than 60% of our associates have more than five years of tenure, and more than 40% have greater than ten years. We value and support your ideas, your voice matters, and you’ll work alongside incredible people who care about your success.
Role Summary Reporting to the Sales Manager, the Customer Specialist is a key member of the Merlo Sales team. The person in this role establishes and nurtures relationships with distributors, engineers, and end users, promotes products or services, understands client needs, and collaborates with internal teams to meet sales targets. Effective communication, market analysis, and strategic planning are crucial to drive business growth and ensure customer satisfaction.
Exciting work you will do
Generate profitable orders and meet or exceed the annual sales targets
Create and implement sales strategies for the development of the territory assigned to you
Establish a relationship of trust and confidence between Merlo Energy, manufacturers, and customers
Ensure field activities, such as customer visits and walk‑about surveys, are properly planned, organized, and executed to achieve maximum productivity and effectiveness
Monitor all quotations generated, ensuring they are professionally followed up to maximize sales
For any unconverted quotations, be fully aware of the reasons and recommend changes required to improve future conversion
Regularly analyze field activities, determine required improvements, and act on them to achieve high productivity and efficiency
Continuously search for new prospects to expand your customer base and exploit sales opportunities within your assigned area
Develop a full understanding of the allocated customer base and stay aware of market activities and competition within this segment
Identify sales opportunities and work earnestly to convert them into orders
Continuously upgrade yourself through company‑conducted or company‑sponsored training and self‑study to maintain high standard of product knowledge and selling techniques
Apply the knowledge attained by making technical proposals and highlighting benefits and improvements to plant efficiency to customers and prospects
Perform other duties as assigned
Competencies you possess
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Understanding Others, Listening
Teamwork and collaboration
Priority Setting
Problem Solving
Time management
What you’ll need
Experience: 3 years’ sales experience
Education: High School diploma or equivalent
Analytics/Computer Skills: Experience working with MS Office, especially Excel; mechanical aptitude; technical knowledge of institutional systems and applications
Organization Skills: Highly organized and detail‑oriented
Cross‑functional skills: Ability to work well cross‑functionally; provide excellent internal and external customer service; excellent presentation skills
Communication Skills: Excellent verbal and written communication skills; strong negotiating and sales planning skills
Physical, Mental and Visual Skills: Reasonable accommodations may be made for individuals with disability.
Frequent sitting, driving, and getting in and out of a vehicle
Ability to see/sit/stand/walk/talk and hear
Ability to be on your feet for 8 hours a day
Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
Physical Environment: Normal office environment; warehouse, fabrication environment and exposure to moving equipment
Travel: Willing to travel up to 25%, minimal overnight
Driver’s License: Must possess and maintain a valid driver’s license
Qualifications we prefer but don’t require Work Experience: bachelor’s degree in engineering or business
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
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