Tompkins Community Bank
Floating Universal Banker (Philadelphia Market)
Tompkins Community Bank, Wayne, Pennsylvania, United States, 19087
Floating Universal Banker (Philadelphia Market)
Join to apply for the
Floating Universal Banker (Philadelphia Market)
role at
Tompkins Community Bank
This position is expected to support the efficient and accurate paying and receiving function and sales and service function of the Company branch according to Company policies and procedures. It will also oversee security and compliance within the unit, ensure department compliance with all operating policies and procedures, and communicate with appropriate personnel. This role will perform the duties of both a teller and a customer service representative.
Responsibilities
Serve customers at an assigned teller station by processing a variety of transactions in accordance with Company procedure.
Perform balancing and upkeep of branch and responsible off‑site ATM(s) when required.
Assist customers by answering questions and obtaining specialized services from other Company departments.
Respond to inquiries relating to the teller area or requests from customers and other Company personnel within given time frames and established Company policy.
Complete documentation and perform point‑of‑sale processing on all types of new accounts, e.g., loans, deposits, etc.
Solicit new business from present and prospective customers.
Provide sales information on a timely basis so it can be included in monthly and year‑to‑date sales performance reports.
Provide safe deposit box services to customers.
Maintain a thorough knowledge of the features and benefits of all Company products and services.
Provide periodic reports to the Teller Supervisor and other unit supervisors, appropriate groups or individuals.
May require Nationwide Mortgage Licensing System and Registry (NMLS) registration to assist with the consumer and residential lending process.
Act as a supervisor on duty in the absence of the Assistant Branch Manager and/or Branch Manager.
Work Saturdays, as required; may open and close branch, office and/or vaults under dual control, set alarms as necessary.
May fill in at any other Company branch location, as required.
May support the team, as required.
All other duties as assigned.
Qualifications
High School Diploma or GED.
Minimum of two (2) years’ experience in a related role (customer service/sales); banking experience preferred.
Proficient in the sales process, including the ability to recognize and suggest products and achieve referral goals.
Strong interpersonal relations and communication skills (oral and written).
Demonstrated strong customer service skills.
Benefits
Medical
Dental
Vision
401(k) Match
Profit Sharing
Paid Time Off
11 Holidays
Tuition Reimbursement
Free Parking throughout Tompkins Community Bank
Employee Referrals
Pay Range USD $0.00 - USD $0.00 /Hr.
Bonus/Incentive Plan Branch Incentive
Seniority level Not Applicable
Employment type Full‑time
Job function Finance and Sales
EEO Statement Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non‑conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
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Floating Universal Banker (Philadelphia Market)
role at
Tompkins Community Bank
This position is expected to support the efficient and accurate paying and receiving function and sales and service function of the Company branch according to Company policies and procedures. It will also oversee security and compliance within the unit, ensure department compliance with all operating policies and procedures, and communicate with appropriate personnel. This role will perform the duties of both a teller and a customer service representative.
Responsibilities
Serve customers at an assigned teller station by processing a variety of transactions in accordance with Company procedure.
Perform balancing and upkeep of branch and responsible off‑site ATM(s) when required.
Assist customers by answering questions and obtaining specialized services from other Company departments.
Respond to inquiries relating to the teller area or requests from customers and other Company personnel within given time frames and established Company policy.
Complete documentation and perform point‑of‑sale processing on all types of new accounts, e.g., loans, deposits, etc.
Solicit new business from present and prospective customers.
Provide sales information on a timely basis so it can be included in monthly and year‑to‑date sales performance reports.
Provide safe deposit box services to customers.
Maintain a thorough knowledge of the features and benefits of all Company products and services.
Provide periodic reports to the Teller Supervisor and other unit supervisors, appropriate groups or individuals.
May require Nationwide Mortgage Licensing System and Registry (NMLS) registration to assist with the consumer and residential lending process.
Act as a supervisor on duty in the absence of the Assistant Branch Manager and/or Branch Manager.
Work Saturdays, as required; may open and close branch, office and/or vaults under dual control, set alarms as necessary.
May fill in at any other Company branch location, as required.
May support the team, as required.
All other duties as assigned.
Qualifications
High School Diploma or GED.
Minimum of two (2) years’ experience in a related role (customer service/sales); banking experience preferred.
Proficient in the sales process, including the ability to recognize and suggest products and achieve referral goals.
Strong interpersonal relations and communication skills (oral and written).
Demonstrated strong customer service skills.
Benefits
Medical
Dental
Vision
401(k) Match
Profit Sharing
Paid Time Off
11 Holidays
Tuition Reimbursement
Free Parking throughout Tompkins Community Bank
Employee Referrals
Pay Range USD $0.00 - USD $0.00 /Hr.
Bonus/Incentive Plan Branch Incentive
Seniority level Not Applicable
Employment type Full‑time
Job function Finance and Sales
EEO Statement Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non‑conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
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