Jobs via Dice
Workforce Management Analyst - West Des Moines, IA - Must work on W2 basis only
Jobs via Dice, West Des Moines, Iowa, United States, 50265
Workforce Management Analyst - West Des Moines, IA - Must work on W2 basis only
Our client, Activesoft, Inc., is seeking the following.
This role acts as the bridge between operations, technology, and strategy using data and workforce tools to ensure the right number of people are working at the right times, on the right platforms.
2+ years experience with Alvaria (formerly Aspect) Workforce Management platforms, including scheduling, forecasting and configuration management.
Ability to manage dual-platform deployments and support CCaaS migration efforts.
Proficiency in user management, work queues, activity codes, skills assignment, and scheduling.
Strong analytical skills for building and interpreting forecasts using historical contact volume and handle time data.
Skilled in capacity planning, intraday management, and contingency modeling.
Comfortable presenting to all levels, including senior managers and directors, translating technical insights into business impact.
Experience in application testing, system configuration, and defect tracking for workforce platforms.
Ability to manage custom report development, activity code creation, and hierarchy management.
Skilled in building dashboards, performance scorecards, and presentation decks for executive consumption.
Proficient in Excel, PowerPoint, and data visualization tools for workforce analytics.
Seniority level: Entry level. Employment type: Full-time. Job function: Project Management and Information Technology. Industries: Software Development.
Location: West Des Moines, IA. Salary: $50.00-$55.00.
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This role acts as the bridge between operations, technology, and strategy using data and workforce tools to ensure the right number of people are working at the right times, on the right platforms.
2+ years experience with Alvaria (formerly Aspect) Workforce Management platforms, including scheduling, forecasting and configuration management.
Ability to manage dual-platform deployments and support CCaaS migration efforts.
Proficiency in user management, work queues, activity codes, skills assignment, and scheduling.
Strong analytical skills for building and interpreting forecasts using historical contact volume and handle time data.
Skilled in capacity planning, intraday management, and contingency modeling.
Comfortable presenting to all levels, including senior managers and directors, translating technical insights into business impact.
Experience in application testing, system configuration, and defect tracking for workforce platforms.
Ability to manage custom report development, activity code creation, and hierarchy management.
Skilled in building dashboards, performance scorecards, and presentation decks for executive consumption.
Proficient in Excel, PowerPoint, and data visualization tools for workforce analytics.
Seniority level: Entry level. Employment type: Full-time. Job function: Project Management and Information Technology. Industries: Software Development.
Location: West Des Moines, IA. Salary: $50.00-$55.00.
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