Vantage West Credit Union
Relationship Banker I - Broadway
Vantage West Credit Union, Tucson, Arizona, United States, 85718
Overview
GENERAL SUMMARY:
Responsible for providing accurate, professional and prompt Member service while performing a variety of financial transactions. Maintains knowledge on all related products, services, and promotions to effectively create cross-sale opportunities based on member needs. This role is eligible for a language stipend of $200/monthly after 90 days of employment. Salary:
Salary range is $18.00 - $20.05/hr. Final salary is dependent on a candidate's experience and qualifications. QUALIFICATIONS
Minimum Education & Experience Requirements: High School diploma or equivalent 2 years customer service, sales and/or retail banking experience Minimum Knowledge and Skill Requirements: Excellent attention to detail and sound judgement Ability to work in a fast-paced, goal-oriented environment Must be an effective team player, cooperative, flexible and dependable Ability to communicate clearly and effectively Knowledge of credit union products and services Must be customer service oriented with the ability to identify and meet member needs Must possess basic math and computer skills COMPETENCIES
Customer Focus Composure Approachability Drive for Results Decision Quality Self-Development Perseverance WORKING CONDITIONS/ENVIRONMENT
This job requires the employee to sit or stand for extended periods of time. Infrequent lifting up to 25 lbs. OTHER REQUIREMENTS
Must comply with all aspects of the Bank Secrecy Act (BSA). Must be able to obtain license through the Nationwide Mortgage Licensing System & Registry (NMLS). MAJOR ACCOUNTABILITIES AND TASKS
Processes a variety of transactions promptly, accurately and efficiently. This includes deposits, transfers, withdrawals, opening and/or maintenance on new accounts, IRAs, CDs, loans, etc. in accordance with credit union policies, procedures, and regulatory requirements. Manage lobby traffic by determining Members' needs, signing Members in to meet with branch staff and managing wait time. Builds, develops and maintains relationships with members to ensure a positive member experience. Determines Member's financial needs and recommends appropriate products and services. Educates Member on the various products and services available including online and mobile banking. Creates cross-selling opportunities in order to meet branch and individual sales goals. Resolves Members' requests, problems, and complaints or directs them to the appropriate person or department for information and assistance. Maintains an up-to-date and comprehensive knowledge on all credit union products, services, promotions, policies, procedures, rules and regulations. Maintains cash drawer and meets balancing requirements. Performs other duties as assigned. About Us
At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive. Benefits And Perks
Health Coverage - Medical, dental and vision coverage for you and your dependents. Other benefits include life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services). Paid Time Off and Holidays - Generous paid time off, with additional time for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. Enhanced paid military leave and paid maternity/paternity leave are offered. Retirement Savings - Generous 401k Plan. Development Activities - Includes Job Shadowing and Personal Development Plans with a 40+% annual internal promotion rate. Tuition Reimbursement - 100% tuition coverage towards an online Bachelor’s or Master’s Degree for eligible full-time employees. Equal Opportunity Employer Veterans Disabled Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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GENERAL SUMMARY:
Responsible for providing accurate, professional and prompt Member service while performing a variety of financial transactions. Maintains knowledge on all related products, services, and promotions to effectively create cross-sale opportunities based on member needs. This role is eligible for a language stipend of $200/monthly after 90 days of employment. Salary:
Salary range is $18.00 - $20.05/hr. Final salary is dependent on a candidate's experience and qualifications. QUALIFICATIONS
Minimum Education & Experience Requirements: High School diploma or equivalent 2 years customer service, sales and/or retail banking experience Minimum Knowledge and Skill Requirements: Excellent attention to detail and sound judgement Ability to work in a fast-paced, goal-oriented environment Must be an effective team player, cooperative, flexible and dependable Ability to communicate clearly and effectively Knowledge of credit union products and services Must be customer service oriented with the ability to identify and meet member needs Must possess basic math and computer skills COMPETENCIES
Customer Focus Composure Approachability Drive for Results Decision Quality Self-Development Perseverance WORKING CONDITIONS/ENVIRONMENT
This job requires the employee to sit or stand for extended periods of time. Infrequent lifting up to 25 lbs. OTHER REQUIREMENTS
Must comply with all aspects of the Bank Secrecy Act (BSA). Must be able to obtain license through the Nationwide Mortgage Licensing System & Registry (NMLS). MAJOR ACCOUNTABILITIES AND TASKS
Processes a variety of transactions promptly, accurately and efficiently. This includes deposits, transfers, withdrawals, opening and/or maintenance on new accounts, IRAs, CDs, loans, etc. in accordance with credit union policies, procedures, and regulatory requirements. Manage lobby traffic by determining Members' needs, signing Members in to meet with branch staff and managing wait time. Builds, develops and maintains relationships with members to ensure a positive member experience. Determines Member's financial needs and recommends appropriate products and services. Educates Member on the various products and services available including online and mobile banking. Creates cross-selling opportunities in order to meet branch and individual sales goals. Resolves Members' requests, problems, and complaints or directs them to the appropriate person or department for information and assistance. Maintains an up-to-date and comprehensive knowledge on all credit union products, services, promotions, policies, procedures, rules and regulations. Maintains cash drawer and meets balancing requirements. Performs other duties as assigned. About Us
At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive. Benefits And Perks
Health Coverage - Medical, dental and vision coverage for you and your dependents. Other benefits include life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services). Paid Time Off and Holidays - Generous paid time off, with additional time for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. Enhanced paid military leave and paid maternity/paternity leave are offered. Retirement Savings - Generous 401k Plan. Development Activities - Includes Job Shadowing and Personal Development Plans with a 40+% annual internal promotion rate. Tuition Reimbursement - 100% tuition coverage towards an online Bachelor’s or Master’s Degree for eligible full-time employees. Equal Opportunity Employer Veterans Disabled Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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