United Bank
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Universal Banker
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United Bank The Universal Banker provides a proactive, consultative style of banking that builds customer relationships based on trust and the ability to identify financial needs and recommend solutions. You will be responsible for assisting with branch operations, delivering a unique and memorable client experience, achieving sales goals and handling service requests. You will perform additional duties as assigned and must be able to work in a team environment that requires the ability to multi‑task, pay great attention to detail, and a passion for customer service. Responsibilities
Service Area Responsibilities
Proactively greet customers by performing lobby management activities to connect with customers, assess reason for visiting the branch and assess customers accordingly. With a high level of accuracy, efficiency and professionalism, provide excellent customer service to clients by processing all branch related transactions. Financial Sales Responsibilities
Keep current and be knowledgeable of all bank’s products and services to communicate to new and existing clients. Maintain customer information on those expressing interest in future financial discussions and record pertinent customer information, including notations about future events that may involve need of financial services/products. Proactively contact customers to present pre-approved offers for financial products/services or to offer a general financial overview and schedule a customer meeting to conduct a structured financial review to obtain understanding of their financial situation. Based on customer’s needs, make recommendations on services/products that would assist customer in meeting their needs; create customer loyalty and grow customer through a differentiated customer experience; educate customers on options for managing financial transactions by leveraging technology, tools and resources. Communicate clearly and accurately to customers of financial products/services including benefits, requirements and any associated fees or costs. Identify and refer when appropriate to a customer to another bank associate or department to discuss certain financial products/services. Operational/Regulatory/Security Responsibilities
Participate in daily operations of the branch, which may include transaction servicing on the platform or in the sales associate area. Comply with all department and company policies, procedures and overall security. Notify appropriate bank staff when a situation poses potential risk or when a customer demonstrates suspicious behavior. Work closely with other departments as necessary to troubleshoot and resolve customer situations. Contribute to meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans. Determine when appropriate to make policy exceptions within established guidelines (e.g., fee waivers, funds availability) to maintain positive customer relations. May be responsible for branch opening/closing procedures. Contribute to the fulfillment of the bank’s objectives and goals by performing as a team member in allocating and coordinating the workflow. Qualifications
High school diploma or equivalent required; bachelor’s degree a plus. Minimum of three (3) years of previous professional level of customer contact and service working experience or minimum of two (2) years of prior working experience in a banking environment, preferably in a branch, is required. Prior experience in handling and being accountable for money is required. Ability to successfully complete the bank’s in‑house training program within a reasonable timeframe is required. Ability to demonstrate a sales‑oriented and relationship‑building demeanor. Excellent verbal and written communication skills in Spanish or additional language a plus. Ability to perform basic math calculations. Demonstrates ability to interact confidently with clients. Ability to be initiative in self‑directed learning of bank’s products/services to expand and become well‑versed with the products/services offered. Excellent written and verbal communication skills. Proficiency in Microsoft Office products (Word, Excel) required. Understanding and working knowledge of appropriate core banking system is beneficial. Detail oriented, ability to multi‑task and work independently and in a team environment is essential. Demonstrated professionalism is required. Ability to travel within branch region of up to 15%. Key Competencies
Relationship and account management. Business development. Accountability. Organization and time management. Collaboration. Essential Functions
Sitting and standing for extended periods of time. Ability to reach over teller counter or desk area to receive customer transaction documents. Ability to lift and carry up to 20 lbs. Ability to efficiently operate a computer keyboard, mouse, power tools, and other computer components. Ability to converse and exchange information with all levels of staff within the organization. Ability to observe, perceive, identify, and translate data. Ability to travel via automobile or public transportation. Company Profile
At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Universal Banker
role at
United Bank The Universal Banker provides a proactive, consultative style of banking that builds customer relationships based on trust and the ability to identify financial needs and recommend solutions. You will be responsible for assisting with branch operations, delivering a unique and memorable client experience, achieving sales goals and handling service requests. You will perform additional duties as assigned and must be able to work in a team environment that requires the ability to multi‑task, pay great attention to detail, and a passion for customer service. Responsibilities
Service Area Responsibilities
Proactively greet customers by performing lobby management activities to connect with customers, assess reason for visiting the branch and assess customers accordingly. With a high level of accuracy, efficiency and professionalism, provide excellent customer service to clients by processing all branch related transactions. Financial Sales Responsibilities
Keep current and be knowledgeable of all bank’s products and services to communicate to new and existing clients. Maintain customer information on those expressing interest in future financial discussions and record pertinent customer information, including notations about future events that may involve need of financial services/products. Proactively contact customers to present pre-approved offers for financial products/services or to offer a general financial overview and schedule a customer meeting to conduct a structured financial review to obtain understanding of their financial situation. Based on customer’s needs, make recommendations on services/products that would assist customer in meeting their needs; create customer loyalty and grow customer through a differentiated customer experience; educate customers on options for managing financial transactions by leveraging technology, tools and resources. Communicate clearly and accurately to customers of financial products/services including benefits, requirements and any associated fees or costs. Identify and refer when appropriate to a customer to another bank associate or department to discuss certain financial products/services. Operational/Regulatory/Security Responsibilities
Participate in daily operations of the branch, which may include transaction servicing on the platform or in the sales associate area. Comply with all department and company policies, procedures and overall security. Notify appropriate bank staff when a situation poses potential risk or when a customer demonstrates suspicious behavior. Work closely with other departments as necessary to troubleshoot and resolve customer situations. Contribute to meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans. Determine when appropriate to make policy exceptions within established guidelines (e.g., fee waivers, funds availability) to maintain positive customer relations. May be responsible for branch opening/closing procedures. Contribute to the fulfillment of the bank’s objectives and goals by performing as a team member in allocating and coordinating the workflow. Qualifications
High school diploma or equivalent required; bachelor’s degree a plus. Minimum of three (3) years of previous professional level of customer contact and service working experience or minimum of two (2) years of prior working experience in a banking environment, preferably in a branch, is required. Prior experience in handling and being accountable for money is required. Ability to successfully complete the bank’s in‑house training program within a reasonable timeframe is required. Ability to demonstrate a sales‑oriented and relationship‑building demeanor. Excellent verbal and written communication skills in Spanish or additional language a plus. Ability to perform basic math calculations. Demonstrates ability to interact confidently with clients. Ability to be initiative in self‑directed learning of bank’s products/services to expand and become well‑versed with the products/services offered. Excellent written and verbal communication skills. Proficiency in Microsoft Office products (Word, Excel) required. Understanding and working knowledge of appropriate core banking system is beneficial. Detail oriented, ability to multi‑task and work independently and in a team environment is essential. Demonstrated professionalism is required. Ability to travel within branch region of up to 15%. Key Competencies
Relationship and account management. Business development. Accountability. Organization and time management. Collaboration. Essential Functions
Sitting and standing for extended periods of time. Ability to reach over teller counter or desk area to receive customer transaction documents. Ability to lift and carry up to 20 lbs. Ability to efficiently operate a computer keyboard, mouse, power tools, and other computer components. Ability to converse and exchange information with all levels of staff within the organization. Ability to observe, perceive, identify, and translate data. Ability to travel via automobile or public transportation. Company Profile
At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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