Ursus
JOB TITLE:
DESKTOP & MOBILE SUPPORT SPECIALIST 1 LOCATION: San Antonio, TX DURATION: 6 months RATE RANGE: $20-$22/hr
Company: Our client, is the nation’s largest provider of electric and natural gas services.
Job Description Position Summary:
Provides tier 1 (intermediate level) maintenance and support for *** desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.
Responsibilities
Unpacking and configuring new hardware
Provide end user training on basic use and functionality of supported devices and software
Documentation and training of troubleshooting guides and installation procedures
Provide equipment relocations for *** desktop computers, laptop computers and computer peripherals
Research, identify and develop alternative solutions when new problems are encountered
Fully document all interactions in the ticketing system
Maintain technical skills through independent research
Minimum Qualifications
Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR relevant work experience in an IT Technical environment
Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware
Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory
Familiar with LCD projectors and TV/Monitor
Basic knowledge of setup, support, and maintenance of printers, and plotters
Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products (Word, PowerPoint, Excel, Visio, and Project)
Ability to develop and maintain working relationships with customers and support teams
Strong analytical and problem-solving abilities
Well-developed written and verbal communication skills for interaction with all levels of personnel
Ability to meet goals and objectives
Effective interpersonal and customer service skills
Ability to make recommendations and independent decisions
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling
Comfortable with change and ability to adapt to changing needs of ***, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives
Ability to work rotating work schedules to ensure adequate support for customer requests
Ability to distinguish colors to identify electronics components and wiring
Preferred Qualifications
Relative Certifications
Relative experience in supporting utility construction & maintenance
Benefits Summary Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123
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DESKTOP & MOBILE SUPPORT SPECIALIST 1 LOCATION: San Antonio, TX DURATION: 6 months RATE RANGE: $20-$22/hr
Company: Our client, is the nation’s largest provider of electric and natural gas services.
Job Description Position Summary:
Provides tier 1 (intermediate level) maintenance and support for *** desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.
Responsibilities
Unpacking and configuring new hardware
Provide end user training on basic use and functionality of supported devices and software
Documentation and training of troubleshooting guides and installation procedures
Provide equipment relocations for *** desktop computers, laptop computers and computer peripherals
Research, identify and develop alternative solutions when new problems are encountered
Fully document all interactions in the ticketing system
Maintain technical skills through independent research
Minimum Qualifications
Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR relevant work experience in an IT Technical environment
Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware
Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory
Familiar with LCD projectors and TV/Monitor
Basic knowledge of setup, support, and maintenance of printers, and plotters
Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products (Word, PowerPoint, Excel, Visio, and Project)
Ability to develop and maintain working relationships with customers and support teams
Strong analytical and problem-solving abilities
Well-developed written and verbal communication skills for interaction with all levels of personnel
Ability to meet goals and objectives
Effective interpersonal and customer service skills
Ability to make recommendations and independent decisions
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling
Comfortable with change and ability to adapt to changing needs of ***, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives
Ability to work rotating work schedules to ensure adequate support for customer requests
Ability to distinguish colors to identify electronics components and wiring
Preferred Qualifications
Relative Certifications
Relative experience in supporting utility construction & maintenance
Benefits Summary Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123
#J-18808-Ljbffr