Union County
Overview
The Telecommunicator I, trains to perform specialized emergency communications work in the County's enhanced 911 Communications Department.
Are you searching for more than just a job?
Consider a career that’s a true calling. Join our team as a 911 Telecommunicator—a vital first point of contact in times of emergency.
In this role, you’ll be the calm voice in chaos, offering reassurance, clarity, and critical support to those facing some of the most intense moments of their lives. You won’t just be answering calls, you’ll be saving lives. We’re looking for individuals with deep compassion, empathy, and a strong sense of duty. You’ll need to think fast, stay calm under pressure, and communicate clearly—because your decisions can directly impact the safety of first responders and the public. This is a challenging position, but it’s also one of incredible purpose and fulfillment.
If you\'re ready to make a real, tangible difference in your community and be a lifeline when it matters most, we encourage you to apply today. Your voice could be the one that brings hope.
Will you answer the call?
Responsibilities
Answers 911 lines, non-emergency administrative lines, TTY lines, text-to-911 lines and obtains and properly verifies the location of service.
Assists and instructs callers using Emergency Medical Dispatch (EMD), fire and law enforcement protocols and/or ProQA software.
Gathers necessary information for responders.
Utilizes the Computer Aided Dispatch (CAD) system for call processing and dispatching, mapping, monitoring and reporting.
Operates a computerized, multi-channel two-way radio to transmit and receive messages, establish and maintain patches, and monitor responder activity.
Ensures the scene responders are responding to is as safe as possible.
Accesses and uses recording equipment to playback and/or save audio files as needed.
Operates the telephone system to include transferring, re-bidding, speed dial and other functions essential to daily operations.
Makes notification and relays information as needed.
Verifies jurisdiction for Alarm Monitoring Companies.
Operates the State Bureau of Investigation's Division of Criminal Information computer.
Gains required job certifications.
Completes required continuing education to maintain certifications.
Stays abreast of laws related to Public Safety Communications; Ensures compliance to HIPAA, Public Right to Know Act, North Carolina General Statutes, and other applicable laws.
HIPAA Privacy Act: Will limit access to protected health information (PHI) to the information reasonably necessary to do the job. Will share information only on a need to know basis for work purposes. Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.
Conveys or exchanges information with poise, voice control, and confidence to others including receiving instructions, assignments, or directions from superiors.
Reads and prepares a variety of reports, correspondence, logs, and operation manuals.
Coordinates hands and eyes rapidly and accurately in using office equipment.
Requires the ability to differentiate between colors and shades of color.
Performs a variety of duties, often changing from one task to another with frequent interruptions and/or distractions.
Has working knowledge of the geographical layout of the County, operation of two way radio equipment, FCC regulations, and knowledge of law enforcement and emergency service units.
Has skill in the operation of emergency communication equipment and computer systems and databases utilized by the department.
Elicits information necessary for proper dispatching from persons who may be distressed and exercises sound judgment in emergency situations.
Maintains high standards of accuracy, quality communication, and operates with professionalism with County departments and the public.
Minimum Qualifications
Education and Experience:
Requires a High School Diploma or an acceptable equivalency diploma (GED), and no required experience; or equivalent combination of education and experience.
Licenses or Certifications:
None Specified.
Special Requirements:
Must reach age 18 within six months of being appointed. Must pass any/all background investigations, including Criminal History check(s).
Computerized aptitude testing with a passing score of 80 is required for this position.
Successfully complete the C-COM Telecommunicator Training program, Emergency Telecommunicator Course, CPR/AED training, DCI, EMD, call taking, and either county law channel and city law channel, or county fire, Monroe fire and EMS channels, NC Sheriff\'s Standards Certification. Be able to learn new procedures and techniques for handling current as well as any additional equipment, radios, telephone, computer, recording equipment, etc.
Typing speed of 35 words per minute (WPM).
Physical Demands Must be physically able to operate a variety of machinery and equipment including computer terminals, computerized radio channels, copier, recording equipment, shredder, and enhanced 911 telephone equipment. Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Work Environment Work is performed in an environment where the employee must deal with crisis situations that require major decisions involving people, resources, and property.
#J-18808-Ljbffr
Are you searching for more than just a job?
Consider a career that’s a true calling. Join our team as a 911 Telecommunicator—a vital first point of contact in times of emergency.
In this role, you’ll be the calm voice in chaos, offering reassurance, clarity, and critical support to those facing some of the most intense moments of their lives. You won’t just be answering calls, you’ll be saving lives. We’re looking for individuals with deep compassion, empathy, and a strong sense of duty. You’ll need to think fast, stay calm under pressure, and communicate clearly—because your decisions can directly impact the safety of first responders and the public. This is a challenging position, but it’s also one of incredible purpose and fulfillment.
If you\'re ready to make a real, tangible difference in your community and be a lifeline when it matters most, we encourage you to apply today. Your voice could be the one that brings hope.
Will you answer the call?
Responsibilities
Answers 911 lines, non-emergency administrative lines, TTY lines, text-to-911 lines and obtains and properly verifies the location of service.
Assists and instructs callers using Emergency Medical Dispatch (EMD), fire and law enforcement protocols and/or ProQA software.
Gathers necessary information for responders.
Utilizes the Computer Aided Dispatch (CAD) system for call processing and dispatching, mapping, monitoring and reporting.
Operates a computerized, multi-channel two-way radio to transmit and receive messages, establish and maintain patches, and monitor responder activity.
Ensures the scene responders are responding to is as safe as possible.
Accesses and uses recording equipment to playback and/or save audio files as needed.
Operates the telephone system to include transferring, re-bidding, speed dial and other functions essential to daily operations.
Makes notification and relays information as needed.
Verifies jurisdiction for Alarm Monitoring Companies.
Operates the State Bureau of Investigation's Division of Criminal Information computer.
Gains required job certifications.
Completes required continuing education to maintain certifications.
Stays abreast of laws related to Public Safety Communications; Ensures compliance to HIPAA, Public Right to Know Act, North Carolina General Statutes, and other applicable laws.
HIPAA Privacy Act: Will limit access to protected health information (PHI) to the information reasonably necessary to do the job. Will share information only on a need to know basis for work purposes. Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.
Conveys or exchanges information with poise, voice control, and confidence to others including receiving instructions, assignments, or directions from superiors.
Reads and prepares a variety of reports, correspondence, logs, and operation manuals.
Coordinates hands and eyes rapidly and accurately in using office equipment.
Requires the ability to differentiate between colors and shades of color.
Performs a variety of duties, often changing from one task to another with frequent interruptions and/or distractions.
Has working knowledge of the geographical layout of the County, operation of two way radio equipment, FCC regulations, and knowledge of law enforcement and emergency service units.
Has skill in the operation of emergency communication equipment and computer systems and databases utilized by the department.
Elicits information necessary for proper dispatching from persons who may be distressed and exercises sound judgment in emergency situations.
Maintains high standards of accuracy, quality communication, and operates with professionalism with County departments and the public.
Minimum Qualifications
Education and Experience:
Requires a High School Diploma or an acceptable equivalency diploma (GED), and no required experience; or equivalent combination of education and experience.
Licenses or Certifications:
None Specified.
Special Requirements:
Must reach age 18 within six months of being appointed. Must pass any/all background investigations, including Criminal History check(s).
Computerized aptitude testing with a passing score of 80 is required for this position.
Successfully complete the C-COM Telecommunicator Training program, Emergency Telecommunicator Course, CPR/AED training, DCI, EMD, call taking, and either county law channel and city law channel, or county fire, Monroe fire and EMS channels, NC Sheriff\'s Standards Certification. Be able to learn new procedures and techniques for handling current as well as any additional equipment, radios, telephone, computer, recording equipment, etc.
Typing speed of 35 words per minute (WPM).
Physical Demands Must be physically able to operate a variety of machinery and equipment including computer terminals, computerized radio channels, copier, recording equipment, shredder, and enhanced 911 telephone equipment. Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Work Environment Work is performed in an environment where the employee must deal with crisis situations that require major decisions involving people, resources, and property.
#J-18808-Ljbffr