Rinnai America Corporation
Boiler/Hydronic Tankless Technical Support Specialist
Rinnai America Corporation, Salt Lake City, Utah, United States
Boiler/Hydronic Tankless Technical Support Specialist
Rinnai America Corporation (RAC) is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes move to an efficient, endless supply of hot water and RAC is the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.
Job Overview Provide phone support in the service, installation and troubleshooting of all Rinnai products. Ensure the identification, documentation, and resolution of quality/performance issues; support in the repair and/or failure analysis of product returned to Rinnai.
THIS IS A REMOTE EMPLOYMENT OPPORTUNITY .
Remote role – may have to attend onsite training at Corporate Office: 103 International Dr. Peachtree City, GA.
Benefits: Best‑in‑class health benefit programs (eligible 1st day), 401(k) match, Paid Volunteer Community Service Day, and more.
Preferred experience: hydronic, plumbing, or boiler experience. Familiar with schematics and/or ladder diagrams.
RESPONSIBILITIES
Provide telephone support for service, installation and troubleshooting procedures for all Rinnai products.
Repair, rework, rebuild, and maintain all products returned to Rinnai, including documenting results of failure analysis.
Liaise with Sales, Marketing, Engineering and Service staff to understand product features/specifications and quality control standards.
Work with Field Sales/Service organizations and Engineering to gather and document information on potential quality/performance issues and suggest corrective actions.
Maintain accurate records of all work orders, quality control reports, failure analysis, returns, and shipping requests.
Maintain company provided tools, equipment, and property.
Embrace and support growing business demands in a changing environment.
Other duties and responsibilities as required.
Ensure compliance with Company Policies and Procedures.
REQUIREMENTS
Knowledge
– Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience).
3‑5 years of proven technical appliance repair experience. Background in electronics, plumbing systems, hydronics and/or boiler systems is a plus.
Skills
– Effective written and verbal communication; ability to present in front of groups.
Proficiency with Word, Excel, and PowerPoint.
High degree of technical analysis.
Ability to work with various levels of people – customers and teams.
Customer/Quality discipline.
Abilities
– Professional approach; confidence in dealing with people.
Commitment to achieving business goals.
Strong technical/customer service orientation.
High personal integrity and honesty.
Team player able to operate independently.
Physical & Environmental Requirements
Stationary position, often standing or sitting for prolonged periods; occasional repetitive motions (wrists, hands, fingers).
Sedentary work involving sitting/standing.
Benefits Medical, Dental, Vision; Flexible Spending Account for Medical and Dependent Care; Paid Time Off; Floating Holidays; Paid Holidays; 401(k) Plan with Company Match; Company Paid Life Insurance; Voluntary Life Insurance; Short‑ and Long‑Term Disability; Professional Development; Tuition Reimbursement; Paid Volunteer Community Service Day; Tobacco and Drug‑Free Campuses; Employee, family, and friend discounts.
Equal Opportunity Statement Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
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Job Overview Provide phone support in the service, installation and troubleshooting of all Rinnai products. Ensure the identification, documentation, and resolution of quality/performance issues; support in the repair and/or failure analysis of product returned to Rinnai.
THIS IS A REMOTE EMPLOYMENT OPPORTUNITY .
Remote role – may have to attend onsite training at Corporate Office: 103 International Dr. Peachtree City, GA.
Benefits: Best‑in‑class health benefit programs (eligible 1st day), 401(k) match, Paid Volunteer Community Service Day, and more.
Preferred experience: hydronic, plumbing, or boiler experience. Familiar with schematics and/or ladder diagrams.
RESPONSIBILITIES
Provide telephone support for service, installation and troubleshooting procedures for all Rinnai products.
Repair, rework, rebuild, and maintain all products returned to Rinnai, including documenting results of failure analysis.
Liaise with Sales, Marketing, Engineering and Service staff to understand product features/specifications and quality control standards.
Work with Field Sales/Service organizations and Engineering to gather and document information on potential quality/performance issues and suggest corrective actions.
Maintain accurate records of all work orders, quality control reports, failure analysis, returns, and shipping requests.
Maintain company provided tools, equipment, and property.
Embrace and support growing business demands in a changing environment.
Other duties and responsibilities as required.
Ensure compliance with Company Policies and Procedures.
REQUIREMENTS
Knowledge
– Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience).
3‑5 years of proven technical appliance repair experience. Background in electronics, plumbing systems, hydronics and/or boiler systems is a plus.
Skills
– Effective written and verbal communication; ability to present in front of groups.
Proficiency with Word, Excel, and PowerPoint.
High degree of technical analysis.
Ability to work with various levels of people – customers and teams.
Customer/Quality discipline.
Abilities
– Professional approach; confidence in dealing with people.
Commitment to achieving business goals.
Strong technical/customer service orientation.
High personal integrity and honesty.
Team player able to operate independently.
Physical & Environmental Requirements
Stationary position, often standing or sitting for prolonged periods; occasional repetitive motions (wrists, hands, fingers).
Sedentary work involving sitting/standing.
Benefits Medical, Dental, Vision; Flexible Spending Account for Medical and Dependent Care; Paid Time Off; Floating Holidays; Paid Holidays; 401(k) Plan with Company Match; Company Paid Life Insurance; Voluntary Life Insurance; Short‑ and Long‑Term Disability; Professional Development; Tuition Reimbursement; Paid Volunteer Community Service Day; Tobacco and Drug‑Free Campuses; Employee, family, and friend discounts.
Equal Opportunity Statement Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
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