Kforce Inc
Service Desk Analyst (Monday - Friday Shift)
Base pay range: $23.00/hr - $33.00/hr
Responsibilities
Respond to Level 1 and 1.5 support requests via phone, email, and ticketing systems (e.g., ServiceNow)
Troubleshoot and resolve issues related to passwords, MS Office, Windows, and more
Escalate complex issues per SLA guidelines and track ticket progress to resolution
Maintain real-time service desk coverage and contribute to process improvements
Support special projects and work across shifts and locations as needed
Requirements
Bachelor's degree in a relevant field (or equivalent combination of education and experience)
At least 1 year of experience in IT support or systems analysis in a business, healthcare, or public sector environment
Familiarity with EDP applications, data processing tools, and performance monitoring systems
Preferred
Experience with ServiceNow or similar platforms
Strong communication skills
Ability to work independently and in a team
Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Legal Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Details Seniority level: Associate
Employment type: Contract
Job function: Information Technology
Industries: Alternative Medicine, Hospitals and Health Care, and Mental Health Care
Location: New York, NY
Job Posting Date: 2 weeks ago
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Responsibilities
Respond to Level 1 and 1.5 support requests via phone, email, and ticketing systems (e.g., ServiceNow)
Troubleshoot and resolve issues related to passwords, MS Office, Windows, and more
Escalate complex issues per SLA guidelines and track ticket progress to resolution
Maintain real-time service desk coverage and contribute to process improvements
Support special projects and work across shifts and locations as needed
Requirements
Bachelor's degree in a relevant field (or equivalent combination of education and experience)
At least 1 year of experience in IT support or systems analysis in a business, healthcare, or public sector environment
Familiarity with EDP applications, data processing tools, and performance monitoring systems
Preferred
Experience with ServiceNow or similar platforms
Strong communication skills
Ability to work independently and in a team
Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Legal Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Details Seniority level: Associate
Employment type: Contract
Job function: Information Technology
Industries: Alternative Medicine, Hospitals and Health Care, and Mental Health Care
Location: New York, NY
Job Posting Date: 2 weeks ago
#J-18808-Ljbffr