State of North Carolina
Overview
Agency: Dept of Transportation 路 Division of Motor Vehicles
Job Classification Title: Program Coordinator II (S)
Position Number: 60090068
Grade: NC10
About Us It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.
Description of Work The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move! These positions are now located at the DMV Rocky Mount Campus.
Note to Current State Employees The salary grade for this position is NC10. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase may or may not result.
These positions are located in the Central Issuance/Quality Assurance Unit of Driver Services. Responsibilities include identifying and reviewing a customer's out-of-state driver license number, image, signatures and residential address verification to determine issuance eligibility. Positions identify and analyze information provided through the NSOPR (National Sex Offender Public Registry). These positions have daily contact with customers, DL offices, DL Help Desk, and law Enforcement Agencies via telephone, email, and correspondence in order to authenticate, identify and verify confidential and sensitive information. Positions utilize systems such as SADLS, NDR, and CDLIS.
The program areas for these positions include one or more of the following: customer service experience in a help desk setting and/or experience analyzing and recommending DMV Driver Services related policy and procedural guidelines.
Knowledge Skills And Abilities / Management Preferences NC10 Salary $41,655 - 72,897
Extensive computer experience with proficiency in web-based applications, MS Office applications, and database management systems
Customer service experience with a friendly, enthusiastic attitude, serving a diverse clientele and/or other agency contacts.
Experience analyzing, interpreting, and recommending policy and procedural guidelines.
Experience in disseminating accurate information with confidentiality.
Experience in an office environment maintaining and updating files, records, and reports as well as organizing and coordinating workflow and activities
Minimum Education And Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
EOE Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter Robin Scott
Email: DOT-WorkdayJobRecruitment@ncdot.gov
#J-18808-Ljbffr
Job Classification Title: Program Coordinator II (S)
Position Number: 60090068
Grade: NC10
About Us It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.
Description of Work The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move! These positions are now located at the DMV Rocky Mount Campus.
Note to Current State Employees The salary grade for this position is NC10. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase may or may not result.
These positions are located in the Central Issuance/Quality Assurance Unit of Driver Services. Responsibilities include identifying and reviewing a customer's out-of-state driver license number, image, signatures and residential address verification to determine issuance eligibility. Positions identify and analyze information provided through the NSOPR (National Sex Offender Public Registry). These positions have daily contact with customers, DL offices, DL Help Desk, and law Enforcement Agencies via telephone, email, and correspondence in order to authenticate, identify and verify confidential and sensitive information. Positions utilize systems such as SADLS, NDR, and CDLIS.
The program areas for these positions include one or more of the following: customer service experience in a help desk setting and/or experience analyzing and recommending DMV Driver Services related policy and procedural guidelines.
Knowledge Skills And Abilities / Management Preferences NC10 Salary $41,655 - 72,897
Extensive computer experience with proficiency in web-based applications, MS Office applications, and database management systems
Customer service experience with a friendly, enthusiastic attitude, serving a diverse clientele and/or other agency contacts.
Experience analyzing, interpreting, and recommending policy and procedural guidelines.
Experience in disseminating accurate information with confidentiality.
Experience in an office environment maintaining and updating files, records, and reports as well as organizing and coordinating workflow and activities
Minimum Education And Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
EOE Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter Robin Scott
Email: DOT-WorkdayJobRecruitment@ncdot.gov
#J-18808-Ljbffr