Ricoh Canada Production Print
Office Services Specialist
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Ricoh Canada Production Print
Job Description
Overview Join our dynamic team as a Legal Senior On-Site Service Specialist, focusing on operations support in a legal office environment. You will engage with technology in high-volume duplicating, production, sorting, and mailing tasks to ensure seamless operations and client satisfaction. You may perform maintenance, troubleshooting, and reception duties as part of service delivery.
Responsibilities
Legal Environment Responsibilities:
Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
Familiarity with legal technologies and software (e.g., document management systems, cost recovery, and charge back systems like Copitrak/Equitrac).
Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
Knowledge of court systems and proper delivery of items and documents within the court system.
Assist with scheduling needed equipment, labor, and supplies for offsite trials.
General Responsibilities:
Operate high-volume 2D or 3D print and copy machines, ensuring quality and efficiency.
Provide essential equipment troubleshooting and escalate technical issues for resolution.
Deliver customer service by addressing inquiries, coordinating service calls, and managing job requests.
Maintain records, manage inventory, and calculate charges for services rendered.
Collaborate with team members to ensure smooth delivery of completed jobs and support building functions.
Assist with meeting room setups, light maintenance, and reception duties as needed.
Uphold safety standards and adhere to protocols while handling equipment and materials.
Handle time-sensitive confidential documents.
Provide professional support to executive-level end users (legal assistants, firm administration, project managers, paralegals, associates, and partners).
Maintain logs for billing and assist in calculating charges for work performed.
Distribute incoming mail, packages, office supplies, and fax transmissions.
Deliver completed reproduction work to designated delivery areas, including travel between office locations.
Perform shipping/receiving duties and filing tasks (purging/archiving old documents).
Perform scanning, file conversion, file naming, and encryption tasks.
Perform FTP for printing and manage table of contents for electronic files.
Perform OCR tasks and file formatting for printing in Microsoft Office Suite and Adobe Acrobat Pro.
Conduct daily quality checks on convenience copiers and respond to errors.
Maintain daily meter/service logs, stock copier areas, and manage firm conference/meeting rooms.
Assist facilities with moves and light maintenance duties.
Occasional cleaning duties and potential overtime on nights/weekends, including off-hour emergency responses.
Qualifications
Must Have:
High school diploma or GED and at least one year of relevant work experience.
Proficiency in basic computer skills, including MS Office Suite.
Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
Nice to Have
Previous experience in copy jobs or related fields.
Basic knowledge of electronics and copier equipment repair.
Valid driver's license with minimum auto insurance coverage.
Knowledge, Skills, and Abilities
Working knowledge of copier and related equipment.
Ability to use hardware and software for cost recovery, document management, and advanced workflow.
Knowledge of shipping/receiving procedures and basic electronics.
Ability to work independently and flexibly to complete projects.
Troubleshooting and problem-solving skills; ability to read and comprehend technical information.
Excellent customer relations and verbal communication skills.
Working Conditions
Exposure to copier/fax machine noise, toner, and varying room temperatures.
Ability to handle tight deadlines with high stress; physical activity including standing, walking, bending, reaching, lifting up to 50 lbs, and moving equipment up to 400 lbs.
Daily interactions with customers, employees, managers, and occasional vendors.
Note: The above statements describe the general nature of the work and are not an exhaustive list of responsibilities, skills, or working conditions.
About Us Come Create at Ricoh. Ricoh is an integrated solutions provider that connects people and technology, delivering services and technologies that empower businesses worldwide. We enable digital workplaces and strive for a sustainable future. If you are seeking a purpose-driven team, come create with us.
Invest In Yourself
Choose from medical, dental, life, and disability insurance options.
Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA).
Tuition assistance programs.
Paid vacation and holidays.
Additional benefits for health, wellness, and development.
#J-18808-Ljbffr
at
Ricoh Canada Production Print
Job Description
Overview Join our dynamic team as a Legal Senior On-Site Service Specialist, focusing on operations support in a legal office environment. You will engage with technology in high-volume duplicating, production, sorting, and mailing tasks to ensure seamless operations and client satisfaction. You may perform maintenance, troubleshooting, and reception duties as part of service delivery.
Responsibilities
Legal Environment Responsibilities:
Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
Familiarity with legal technologies and software (e.g., document management systems, cost recovery, and charge back systems like Copitrak/Equitrac).
Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
Knowledge of court systems and proper delivery of items and documents within the court system.
Assist with scheduling needed equipment, labor, and supplies for offsite trials.
General Responsibilities:
Operate high-volume 2D or 3D print and copy machines, ensuring quality and efficiency.
Provide essential equipment troubleshooting and escalate technical issues for resolution.
Deliver customer service by addressing inquiries, coordinating service calls, and managing job requests.
Maintain records, manage inventory, and calculate charges for services rendered.
Collaborate with team members to ensure smooth delivery of completed jobs and support building functions.
Assist with meeting room setups, light maintenance, and reception duties as needed.
Uphold safety standards and adhere to protocols while handling equipment and materials.
Handle time-sensitive confidential documents.
Provide professional support to executive-level end users (legal assistants, firm administration, project managers, paralegals, associates, and partners).
Maintain logs for billing and assist in calculating charges for work performed.
Distribute incoming mail, packages, office supplies, and fax transmissions.
Deliver completed reproduction work to designated delivery areas, including travel between office locations.
Perform shipping/receiving duties and filing tasks (purging/archiving old documents).
Perform scanning, file conversion, file naming, and encryption tasks.
Perform FTP for printing and manage table of contents for electronic files.
Perform OCR tasks and file formatting for printing in Microsoft Office Suite and Adobe Acrobat Pro.
Conduct daily quality checks on convenience copiers and respond to errors.
Maintain daily meter/service logs, stock copier areas, and manage firm conference/meeting rooms.
Assist facilities with moves and light maintenance duties.
Occasional cleaning duties and potential overtime on nights/weekends, including off-hour emergency responses.
Qualifications
Must Have:
High school diploma or GED and at least one year of relevant work experience.
Proficiency in basic computer skills, including MS Office Suite.
Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
Nice to Have
Previous experience in copy jobs or related fields.
Basic knowledge of electronics and copier equipment repair.
Valid driver's license with minimum auto insurance coverage.
Knowledge, Skills, and Abilities
Working knowledge of copier and related equipment.
Ability to use hardware and software for cost recovery, document management, and advanced workflow.
Knowledge of shipping/receiving procedures and basic electronics.
Ability to work independently and flexibly to complete projects.
Troubleshooting and problem-solving skills; ability to read and comprehend technical information.
Excellent customer relations and verbal communication skills.
Working Conditions
Exposure to copier/fax machine noise, toner, and varying room temperatures.
Ability to handle tight deadlines with high stress; physical activity including standing, walking, bending, reaching, lifting up to 50 lbs, and moving equipment up to 400 lbs.
Daily interactions with customers, employees, managers, and occasional vendors.
Note: The above statements describe the general nature of the work and are not an exhaustive list of responsibilities, skills, or working conditions.
About Us Come Create at Ricoh. Ricoh is an integrated solutions provider that connects people and technology, delivering services and technologies that empower businesses worldwide. We enable digital workplaces and strive for a sustainable future. If you are seeking a purpose-driven team, come create with us.
Invest In Yourself
Choose from medical, dental, life, and disability insurance options.
Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA).
Tuition assistance programs.
Paid vacation and holidays.
Additional benefits for health, wellness, and development.
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