PNC
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker, you will strengthen customer relationships with a defined sales process, engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Dallas, TX at the Victory Park branch. Bilingual Spanish Preferred.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Qualifications
Associate’s degree or equivalent, with at least 3+ years of relevant experience in retail banking or financial services.
Excellent communication, customer service, and sales skills.
Ability to work in a team environment, with strong collaboration and problem‑solving ability.
Basic proficiency with banking software, technology tools, and digital channels.
Bilingual Spanish preferred.
Benefits PNC offers a comprehensive range of benefits: medical and prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, tuition assistance, wellness program, paid time off including holidays, maternity and parental leave, flexible scheduling.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and other regulations. For applicants with disabilities, reasonable accommodations are available.
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Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Qualifications
Associate’s degree or equivalent, with at least 3+ years of relevant experience in retail banking or financial services.
Excellent communication, customer service, and sales skills.
Ability to work in a team environment, with strong collaboration and problem‑solving ability.
Basic proficiency with banking software, technology tools, and digital channels.
Bilingual Spanish preferred.
Benefits PNC offers a comprehensive range of benefits: medical and prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, tuition assistance, wellness program, paid time off including holidays, maternity and parental leave, flexible scheduling.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and other regulations. For applicants with disabilities, reasonable accommodations are available.
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