NCCU Public Administration
Public Safety Telecommunicator - Pool
NCCU Public Administration, Durham, North Carolina, United States, 27703
Position Title and Details
Title:
Public Safety Telecommunicator – Pool Salary Range:
$31,200 - $36,832 Appointment Type:
Permanent – Full Time Job Grade:
FGS (Equivalent Salary Grade) FLSA Status:
Non‑Exempt
Position Overview Be an Eagle – Where Purpose Takes Flight! At North Carolina Central University (NCCU), we are more than an institution – we are a community rooted in a legacy of excellence and transformation. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work‑life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
Primary Function of the Organizational Unit The primary purpose of the University Police Department is to protect the lives and property of all personnel and visitors who frequent the campus. This unit must enforce all applicable Federal, State, and local laws, as well as University rules and regulations. In addition, the unit patrols, secures the grounds of NCCU, responds to calls and/or complaints, performs preliminary investigations of criminal and civil conduct incidents, records and refers complaints, and completes and files reports on all incidents.
Primary Purpose of the Position The primary purpose of this position is work involving the receipt and transmission of radio, telephone, and computer messages, and dispatching law enforcement, fire, and emergency medical units as required, on a 40‑hour a week schedule with rotating shift. The telecommunicator may testify in court cases and before University committees on criminal and civil incidents, provide testimony regarding policy revisions and emergency recordings, ensure that all Federal, State, Local and University laws and procedures are enforced relative to FCC (Federal Communication Commission) and State Regulations, and assist in reviewing and evaluating emergency procedures and Telecommunicator’s activities while performing their job duties and responsibilities.
Required Knowledge, Skills, And Abilities
Knowledge of geography, policies, procedures, jurisdictions, and computer systems.
Ability to remain calm while handling numerous tasks simultaneously.
Ability to speak clearly and distinctly at all times.
Ability to think clearly and act promptly in emergencies and under pressure.
Minimum Education / Experience High school diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.
Required Certifications
CPR certification
Emergency Police Dispatch (EPD)
Division of Criminal Information (DCI) certification
Equal Opportunity Employer Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. NCCU is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.
Work Hours Rotating 12‑Hour Shifts Position required to work during periods of adverse weather or other emergencies Campus Security Authority Designated Position – Yes
Key Responsibilities and Related Competencies Technical Knowledge
Knowledge of applicable rules, regulations, policies, and procedures; knowledge of equipment operations; knowledge of the organization, the jurisdiction, and basic public safety operations.
Ability to display sufficient knowledge of the infrastructure to dispatch and direct efficiently within the jurisdiction.
Ability to keep abreast of changes and adapt accordingly.
Communication – Oral
Receive and broadcast calls on multiple radio frequencies.
Answer all phone lines within three rings.
Speak in a normal tone during transmission.
Radio transmissions do not contain rude or disrespectful comments, opinions of policy, procedure, people, events, or remarks of a personal nature.
Responsive to the needs of the customer.
Accepts blame for mistakes and/or errors in judgment and corrects problems with customers. Is consistently courteous, responsive, and caring in dealing with customers.
Data / Information / Records Administration
Knowledge of applicable rules, regulations, policies, and procedures.
Knowledge of equipment operations.
Knowledge of the organization, the jurisdiction, and basic public safety operations.
Ability to keep abreast of changes and adapt accordingly.
Decision Making
Ability to initiate action based on information acquired while working under pressure.
While dispatching, Telecommunicators provide calm and efficient service to the agencies.
Telecommunicators provide clear direction, responsive feedback, and proactively find information pertinent to in‑progress calls.
Posting Detail Information Posting Number: SPA01432P Open Date: 10/06/2025 Close Date: (position remains open to build a pool of qualified applicants)
Applicant Documents Required Documents
Resume/CV
List of References
Optional Documents
Cover Letter
Unofficial Transcripts (official required from selected candidate)
DD‑214 (Veterans Only)
NGB23A or NGB22/DD256 (National Guard Only)
#J-18808-Ljbffr
Public Safety Telecommunicator – Pool Salary Range:
$31,200 - $36,832 Appointment Type:
Permanent – Full Time Job Grade:
FGS (Equivalent Salary Grade) FLSA Status:
Non‑Exempt
Position Overview Be an Eagle – Where Purpose Takes Flight! At North Carolina Central University (NCCU), we are more than an institution – we are a community rooted in a legacy of excellence and transformation. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work‑life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
Primary Function of the Organizational Unit The primary purpose of the University Police Department is to protect the lives and property of all personnel and visitors who frequent the campus. This unit must enforce all applicable Federal, State, and local laws, as well as University rules and regulations. In addition, the unit patrols, secures the grounds of NCCU, responds to calls and/or complaints, performs preliminary investigations of criminal and civil conduct incidents, records and refers complaints, and completes and files reports on all incidents.
Primary Purpose of the Position The primary purpose of this position is work involving the receipt and transmission of radio, telephone, and computer messages, and dispatching law enforcement, fire, and emergency medical units as required, on a 40‑hour a week schedule with rotating shift. The telecommunicator may testify in court cases and before University committees on criminal and civil incidents, provide testimony regarding policy revisions and emergency recordings, ensure that all Federal, State, Local and University laws and procedures are enforced relative to FCC (Federal Communication Commission) and State Regulations, and assist in reviewing and evaluating emergency procedures and Telecommunicator’s activities while performing their job duties and responsibilities.
Required Knowledge, Skills, And Abilities
Knowledge of geography, policies, procedures, jurisdictions, and computer systems.
Ability to remain calm while handling numerous tasks simultaneously.
Ability to speak clearly and distinctly at all times.
Ability to think clearly and act promptly in emergencies and under pressure.
Minimum Education / Experience High school diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.
Required Certifications
CPR certification
Emergency Police Dispatch (EPD)
Division of Criminal Information (DCI) certification
Equal Opportunity Employer Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. NCCU is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.
Work Hours Rotating 12‑Hour Shifts Position required to work during periods of adverse weather or other emergencies Campus Security Authority Designated Position – Yes
Key Responsibilities and Related Competencies Technical Knowledge
Knowledge of applicable rules, regulations, policies, and procedures; knowledge of equipment operations; knowledge of the organization, the jurisdiction, and basic public safety operations.
Ability to display sufficient knowledge of the infrastructure to dispatch and direct efficiently within the jurisdiction.
Ability to keep abreast of changes and adapt accordingly.
Communication – Oral
Receive and broadcast calls on multiple radio frequencies.
Answer all phone lines within three rings.
Speak in a normal tone during transmission.
Radio transmissions do not contain rude or disrespectful comments, opinions of policy, procedure, people, events, or remarks of a personal nature.
Responsive to the needs of the customer.
Accepts blame for mistakes and/or errors in judgment and corrects problems with customers. Is consistently courteous, responsive, and caring in dealing with customers.
Data / Information / Records Administration
Knowledge of applicable rules, regulations, policies, and procedures.
Knowledge of equipment operations.
Knowledge of the organization, the jurisdiction, and basic public safety operations.
Ability to keep abreast of changes and adapt accordingly.
Decision Making
Ability to initiate action based on information acquired while working under pressure.
While dispatching, Telecommunicators provide calm and efficient service to the agencies.
Telecommunicators provide clear direction, responsive feedback, and proactively find information pertinent to in‑progress calls.
Posting Detail Information Posting Number: SPA01432P Open Date: 10/06/2025 Close Date: (position remains open to build a pool of qualified applicants)
Applicant Documents Required Documents
Resume/CV
List of References
Optional Documents
Cover Letter
Unofficial Transcripts (official required from selected candidate)
DD‑214 (Veterans Only)
NGB23A or NGB22/DD256 (National Guard Only)
#J-18808-Ljbffr