Liberty ARC
Job Summary
To administer and oversee network design, implementation, organization, and troubleshooting. To oversee work of helpdesk support staff in managing network switches, routers, servers, and other equipment attached to local and wide area networks. Administer and oversee installation and maintenance of all Agency computer workstations, data communications, and telephone systems. Provide support for helpdesk staff and end users, act as escalation for level one and level two support technicians. Participate in after‑hours upgrades and troubleshooting. Provide infrastructure services in storage networking, operating system, network, directory services, server virtualization, backup and restore, application installation and configuration, patch management.
Configure, test and maintain Server & LAN equipment and services, including switches, routers, firewalls, and VPN.
Compensation Pay Range: $61,916 - $75,324
Hours of Work: 8:30am - 4:30pm Monday through Friday, scheduled on‑call every 3rd week.
Requirements
Bachelor's degree in a computer related field and 3 years of experience managing enterprise level IT networks; or high school diploma and 7 years of experience managing enterprise level networks and systems.
Experience managing Microsoft Windows Server 2019/22/25 or later environments.
Proficient in utilizing Active Directory and Group Policy to manage domains.
Strong knowledge of Network Technologies: LAN, WAN, VPN, DNS, DHCP, VLANs, ACLs, Windows Server OS.
Strong knowledge of Network Management & Administration, IT Security, Cabling, Configuration, Implementation, Connectivity Testing, Diagnostics and Monitoring, Equipment Installation and Configuration.
Experience with VMware vSphere virtualization technology preferred.
COMPTIA A+ Certification and Network+ are preferred.
Cisco CCNA Certificate is preferred.
Valid NYS driver's license that meets agency standards and reliable transportation required.
English language proficiency (read, write, speak).
Responsibilities
Surveys performance needs and goals of LAN, WAN, and telephone users.
Supervise staff of PC Technicians and helpdesk functions.
Designs, specifies, and documents LAN, WAN, and telephone systems.
Monitors security procedures and safeguards.
Monitors backup and restore capabilities, including off‑premise storage.
Trains network/PC staff and users as appropriate.
Interfaces with the IT help desk to ensure customer satisfaction. Records all staff activity in the help desk system.
Proactively analyzes data and voice traffic through our networks and takes remedial action when needed and recommends additional equipment and capacities when necessary.
Physical Requirements Employee is regularly required to sit at a computer for extended periods. Ability to work in a confined area. Moderate noise level. Ability to lift 20 pounds occasionally. Must stand, walk, kneel, and bend.
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Configure, test and maintain Server & LAN equipment and services, including switches, routers, firewalls, and VPN.
Compensation Pay Range: $61,916 - $75,324
Hours of Work: 8:30am - 4:30pm Monday through Friday, scheduled on‑call every 3rd week.
Requirements
Bachelor's degree in a computer related field and 3 years of experience managing enterprise level IT networks; or high school diploma and 7 years of experience managing enterprise level networks and systems.
Experience managing Microsoft Windows Server 2019/22/25 or later environments.
Proficient in utilizing Active Directory and Group Policy to manage domains.
Strong knowledge of Network Technologies: LAN, WAN, VPN, DNS, DHCP, VLANs, ACLs, Windows Server OS.
Strong knowledge of Network Management & Administration, IT Security, Cabling, Configuration, Implementation, Connectivity Testing, Diagnostics and Monitoring, Equipment Installation and Configuration.
Experience with VMware vSphere virtualization technology preferred.
COMPTIA A+ Certification and Network+ are preferred.
Cisco CCNA Certificate is preferred.
Valid NYS driver's license that meets agency standards and reliable transportation required.
English language proficiency (read, write, speak).
Responsibilities
Surveys performance needs and goals of LAN, WAN, and telephone users.
Supervise staff of PC Technicians and helpdesk functions.
Designs, specifies, and documents LAN, WAN, and telephone systems.
Monitors security procedures and safeguards.
Monitors backup and restore capabilities, including off‑premise storage.
Trains network/PC staff and users as appropriate.
Interfaces with the IT help desk to ensure customer satisfaction. Records all staff activity in the help desk system.
Proactively analyzes data and voice traffic through our networks and takes remedial action when needed and recommends additional equipment and capacities when necessary.
Physical Requirements Employee is regularly required to sit at a computer for extended periods. Ability to work in a confined area. Moderate noise level. Ability to lift 20 pounds occasionally. Must stand, walk, kneel, and bend.
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