Commonwealth Lodging Management, LLC
Executive Housekeeping Manager
Commonwealth Lodging Management, LLC, Hampton, Virginia, United States, 23661
POSITION OVERVIEW
Executive Housekeeper directs and controls all housekeeping operations and the staff of the housekeeping department. He/she has to coordinate between housekeeping crews to inspect assigned areas and to ensure standards. An Executive Housekeeper manages the priorities and establishes and/or implements operating procedures and standards. The Executive Housekeeper also completes financial management tasks, such as setting and adhering to a budget. Furthermore he/she supports the staff and performs the duties of a housekeeper when required. An Executive Housekeeper also needs human resource management skills such as hiring, training, scheduling and evaluating performance of his/her team. Responsible for reporting any maintenance deficiencies and handling guest requests or challenges. Ensure the confidentiality and security of all guest rooms. Works with the Chief Engineer and Front Office Manager on special projects as assigned. This industry functions seven days a week, twenty‑four hours a day. Regular attendance in accordance with company standards is essential for success in this position.
Qualifications
Good understanding of the English language.
Good communication skills both written and verbal.
Exert physical effort in lifting/transporting at least 50 pounds.
Push/pull carts and other equipment up to 250 pounds.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co‑workers to their understanding.
Work environment: Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.
Must be able to stand and exert well‑paced mobility for up to 8 hours. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
Responsiblities
Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development.
The Executive Housekeeper assists the General Manager in the development of the department's annual budget and monitors performance against the plan.
Establishes and maintains cost control systems for staffing, inventories, linens, terry, OS&E and cleaning supplies.
Enforces policies and procedures.
Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
Schedules staff according to labor standards and forecast business levels.
Prepares daily assignment sheets for all housekeeping and laundry associates.
Maintains cleanliness quality based on hotel objectives.
Monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
Compiles and reports accurate status of "the house" to the front desk department.
Works with the Security Office to enforce standard procedures for acceptance, security and return of guest lost and found items.
Maintains standard procedures for security of rented and leased equipment.
Maintains productivity and labor cost goals.
Works with finance to conduct formal inventories of linen, supplies and equipment as required.
Orders and receives supplies to maintain adequate inventory levels.
Checks all vacant rooms and spaces, public spaces, storage areas and restroom areas each day.
Maintains departmental key control.
Maintains deep cleaning program.
Acts as Manager on Duty as required.
Conducts monthly department meetings.
Attends weekly staff meetings.
Completes projects as determined by the General Manager.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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Executive Housekeeper directs and controls all housekeeping operations and the staff of the housekeeping department. He/she has to coordinate between housekeeping crews to inspect assigned areas and to ensure standards. An Executive Housekeeper manages the priorities and establishes and/or implements operating procedures and standards. The Executive Housekeeper also completes financial management tasks, such as setting and adhering to a budget. Furthermore he/she supports the staff and performs the duties of a housekeeper when required. An Executive Housekeeper also needs human resource management skills such as hiring, training, scheduling and evaluating performance of his/her team. Responsible for reporting any maintenance deficiencies and handling guest requests or challenges. Ensure the confidentiality and security of all guest rooms. Works with the Chief Engineer and Front Office Manager on special projects as assigned. This industry functions seven days a week, twenty‑four hours a day. Regular attendance in accordance with company standards is essential for success in this position.
Qualifications
Good understanding of the English language.
Good communication skills both written and verbal.
Exert physical effort in lifting/transporting at least 50 pounds.
Push/pull carts and other equipment up to 250 pounds.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co‑workers to their understanding.
Work environment: Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.
Must be able to stand and exert well‑paced mobility for up to 8 hours. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
Responsiblities
Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development.
The Executive Housekeeper assists the General Manager in the development of the department's annual budget and monitors performance against the plan.
Establishes and maintains cost control systems for staffing, inventories, linens, terry, OS&E and cleaning supplies.
Enforces policies and procedures.
Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
Schedules staff according to labor standards and forecast business levels.
Prepares daily assignment sheets for all housekeeping and laundry associates.
Maintains cleanliness quality based on hotel objectives.
Monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
Compiles and reports accurate status of "the house" to the front desk department.
Works with the Security Office to enforce standard procedures for acceptance, security and return of guest lost and found items.
Maintains standard procedures for security of rented and leased equipment.
Maintains productivity and labor cost goals.
Works with finance to conduct formal inventories of linen, supplies and equipment as required.
Orders and receives supplies to maintain adequate inventory levels.
Checks all vacant rooms and spaces, public spaces, storage areas and restroom areas each day.
Maintains departmental key control.
Maintains deep cleaning program.
Acts as Manager on Duty as required.
Conducts monthly department meetings.
Attends weekly staff meetings.
Completes projects as determined by the General Manager.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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