Fresenius Medical Care
3 days ago Be among the first 25 applicants
Job Description
Purpose and Scope Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.
Be the "face" of one of our outpatient or hospital facilities—and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross‑functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.
Principal Duties and Responsibilities Patient Engagement and Front Desk
Answering telephone & routing calls to the appropriate person
Professionally greet all patients and guests
Maintain a professional environment at all times; monitor the reception and waiting areas
Distributing incoming mail
Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures
Ensure all aspects of patient confidentiality are maintained at all times
Scheduling and Registration
Maintain accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
Prepares medical records for facsimile or mail related to travel, transplant, disability and others
Organizes travel for patients by contacting and providing requested medical records
Coordinates with transient patient paperwork
Coordinates transfer placements and confirmations along with Clinical Manager
Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning
Assist with medical appointment referrals and scheduling
Assist with transportation coordination and referrals
Ensures data entry has been completed for Crown Web. Related to ESRD 2728, ESRD 2746 and PART
Monthly insurance card scanning
Administrative and Additional Responsibilities
Setting up and maintaining filing systems and basic databases as applicable
Completing forms and reports as required by the various company offices and outside vendors and agencies
Preparing purchase orders using the appropriate software application
Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed
Maintaining inventory of the necessary office supplies
Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc)
Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data
Assemble, file and maintain patient medical records
Print patient schedule and pull patient charts daily
Arrange for package pickup and delivery
Assists with month‑end reporting requirements
Participate in collaboration sessions such as center/team huddles and staff meetings
Attend education and training sessions as appropriate and apply key learnings
Skills
Knowledge of office procedures required
Proficient in Microsoft Office applications
Ability to adapt to supporting software applications
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Physical Demands and Working Conditions
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Day‑to‑day work includes desk and personal computer work and possible interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials
Supervision None
Education
High School Diploma or GED required
Experience and Required Skills
Minimum 6 months relevant experience without a degree
1-2 years related experience preferred
Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills
Pleasant telephone manner
Fresenius Medical Care maintains a drug‑free workplace in accordance with applicable federal and state laws.
EOE, disability/veterans
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industries Hospitals and Health Care
#J-18808-Ljbffr
Job Description
Purpose and Scope Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.
Be the "face" of one of our outpatient or hospital facilities—and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross‑functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.
Principal Duties and Responsibilities Patient Engagement and Front Desk
Answering telephone & routing calls to the appropriate person
Professionally greet all patients and guests
Maintain a professional environment at all times; monitor the reception and waiting areas
Distributing incoming mail
Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures
Ensure all aspects of patient confidentiality are maintained at all times
Scheduling and Registration
Maintain accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
Prepares medical records for facsimile or mail related to travel, transplant, disability and others
Organizes travel for patients by contacting and providing requested medical records
Coordinates with transient patient paperwork
Coordinates transfer placements and confirmations along with Clinical Manager
Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning
Assist with medical appointment referrals and scheduling
Assist with transportation coordination and referrals
Ensures data entry has been completed for Crown Web. Related to ESRD 2728, ESRD 2746 and PART
Monthly insurance card scanning
Administrative and Additional Responsibilities
Setting up and maintaining filing systems and basic databases as applicable
Completing forms and reports as required by the various company offices and outside vendors and agencies
Preparing purchase orders using the appropriate software application
Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed
Maintaining inventory of the necessary office supplies
Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc)
Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data
Assemble, file and maintain patient medical records
Print patient schedule and pull patient charts daily
Arrange for package pickup and delivery
Assists with month‑end reporting requirements
Participate in collaboration sessions such as center/team huddles and staff meetings
Attend education and training sessions as appropriate and apply key learnings
Skills
Knowledge of office procedures required
Proficient in Microsoft Office applications
Ability to adapt to supporting software applications
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Physical Demands and Working Conditions
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Day‑to‑day work includes desk and personal computer work and possible interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials
Supervision None
Education
High School Diploma or GED required
Experience and Required Skills
Minimum 6 months relevant experience without a degree
1-2 years related experience preferred
Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills
Pleasant telephone manner
Fresenius Medical Care maintains a drug‑free workplace in accordance with applicable federal and state laws.
EOE, disability/veterans
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industries Hospitals and Health Care
#J-18808-Ljbffr