Storm Creek
Sales Support Specialist- Promotional Products Industry
Storm Creek, Eagan, Minnesota, United States
Sales Support Specialist - Promotional Products Industry
Join to apply for the
Sales Support Specialist- Promotional Products Industry
role at
Storm Creek .
About Storm Creek Hi! We're Storm Creek—a women-owned, B‑Corp certified, sustainably‑made clothing brand that cares deeply about doing good. We proudly donate over 5% of our profits to environmental and community causes. From sparking curiosity to fueling our growth mindset, we're all about purposeful action and relentless innovation.
We're honored to be named one of PPAI's Greatest Companies to Work For in 2024, ranked in the top 1% of promo products suppliers nationwide as #33 on PPAI 100, and a proud member of Minnesota Keystone at the 5% giving level.
We’re charging full steam ahead to hit $5 million in charitable donations by 2030. Turns out doing good can look good, too.
Ready to see what all the buzz is about? Come join the fun!
ATTENTION:
This role is open to candidates with direct experience in the promotional products industry. If you meet this requirement, please
click this link
to answer a few brief questions about your experience.
Position Overview As a Sales Support Specialist, you are an important member of our sales team. This position is responsible for customer service, account support, and sales support functions for Storm Creek distributor customers in the Promotional Products Industry. This position can be done remotely if you are not located in Minnesota.
The ideal candidate is a highly motivated self‑starter with proven promo industry customer service experience and the tenacity to get things done. You are eager to dig in and support our sales representatives and customers and use your keen attention to detail to ensure an amazing Storm Creek customer experience.
Primary Responsibilities
Provide outstanding service and support to all sales activities within designated accounts.
Collaborate with inside and outside sales reps to bring orders to successful fruition and provide over‑the‑top service.
Deliver timely, friendly, and knowledgeable customer communications, via phone, live chat, and email.
Ensure an excellent new customer onboarding experience.
Develop ongoing relationships with customer and demonstrate Storm Creek's commitment to consistent service and follow through.
Respond to requests for virtuals, samples, marketing resources, and other assistance.
Utilize Storm Creek's ERP system to obtain/manage/facilitate order information.
Pay close attention to all open orders daily and ensure they are moving along to meet customers' in‑hands dates.
Ensure order issues are researched, resolved, and appropriately communicated.
Contribute to improve processes and procedures.
Maintain, enter, and expand customer and account data in the CRM and ERP systems.
Actively participate in weekly team (L10) meetings, huddles, and updates.
Maintain ongoing education on Storm Creek styles, features, colors, prices, etc.
Assist with other duties and projects as assigned.
Desired Skills & Experience
Must have experience in the promotional products industry.
Very organized with exceptional attention to detail.
Strong multi‑tasker.
Proficient with Microsoft Office Suite and Excel, and familiar with ERP and CRM software.
Strong verbal and written communication skills.
Comfortable dealing with customers at all levels within an organization.
Ability to troubleshoot with desire to problem‑solve.
Flexible and able to pivot priorities quickly.
Team‑first mentality.
Stellar follow‑through.
Cheerful and enthusiastic - customers can hear you smiling through the phone.
Self‑motivated, with good energy to thrive in a fast‑paced, growing business.
What Storm Creek Can Offer You We offer a comprehensive benefits package, including Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Employee Assistance Program, and 401(k). Teammates may also be eligible for 15 days of PTO, 8 volunteer hours, and 8 company holidays (plus one floating holiday per year). Salary ranges from $45,000 to $70,000 per year.
Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Ready to join us? Let’s make an impact together at Storm Creek!
Salary:
$45,000 - $70,000 per year
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Sales Support Specialist- Promotional Products Industry
role at
Storm Creek .
About Storm Creek Hi! We're Storm Creek—a women-owned, B‑Corp certified, sustainably‑made clothing brand that cares deeply about doing good. We proudly donate over 5% of our profits to environmental and community causes. From sparking curiosity to fueling our growth mindset, we're all about purposeful action and relentless innovation.
We're honored to be named one of PPAI's Greatest Companies to Work For in 2024, ranked in the top 1% of promo products suppliers nationwide as #33 on PPAI 100, and a proud member of Minnesota Keystone at the 5% giving level.
We’re charging full steam ahead to hit $5 million in charitable donations by 2030. Turns out doing good can look good, too.
Ready to see what all the buzz is about? Come join the fun!
ATTENTION:
This role is open to candidates with direct experience in the promotional products industry. If you meet this requirement, please
click this link
to answer a few brief questions about your experience.
Position Overview As a Sales Support Specialist, you are an important member of our sales team. This position is responsible for customer service, account support, and sales support functions for Storm Creek distributor customers in the Promotional Products Industry. This position can be done remotely if you are not located in Minnesota.
The ideal candidate is a highly motivated self‑starter with proven promo industry customer service experience and the tenacity to get things done. You are eager to dig in and support our sales representatives and customers and use your keen attention to detail to ensure an amazing Storm Creek customer experience.
Primary Responsibilities
Provide outstanding service and support to all sales activities within designated accounts.
Collaborate with inside and outside sales reps to bring orders to successful fruition and provide over‑the‑top service.
Deliver timely, friendly, and knowledgeable customer communications, via phone, live chat, and email.
Ensure an excellent new customer onboarding experience.
Develop ongoing relationships with customer and demonstrate Storm Creek's commitment to consistent service and follow through.
Respond to requests for virtuals, samples, marketing resources, and other assistance.
Utilize Storm Creek's ERP system to obtain/manage/facilitate order information.
Pay close attention to all open orders daily and ensure they are moving along to meet customers' in‑hands dates.
Ensure order issues are researched, resolved, and appropriately communicated.
Contribute to improve processes and procedures.
Maintain, enter, and expand customer and account data in the CRM and ERP systems.
Actively participate in weekly team (L10) meetings, huddles, and updates.
Maintain ongoing education on Storm Creek styles, features, colors, prices, etc.
Assist with other duties and projects as assigned.
Desired Skills & Experience
Must have experience in the promotional products industry.
Very organized with exceptional attention to detail.
Strong multi‑tasker.
Proficient with Microsoft Office Suite and Excel, and familiar with ERP and CRM software.
Strong verbal and written communication skills.
Comfortable dealing with customers at all levels within an organization.
Ability to troubleshoot with desire to problem‑solve.
Flexible and able to pivot priorities quickly.
Team‑first mentality.
Stellar follow‑through.
Cheerful and enthusiastic - customers can hear you smiling through the phone.
Self‑motivated, with good energy to thrive in a fast‑paced, growing business.
What Storm Creek Can Offer You We offer a comprehensive benefits package, including Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Employee Assistance Program, and 401(k). Teammates may also be eligible for 15 days of PTO, 8 volunteer hours, and 8 company holidays (plus one floating holiday per year). Salary ranges from $45,000 to $70,000 per year.
Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Ready to join us? Let’s make an impact together at Storm Creek!
Salary:
$45,000 - $70,000 per year
#J-18808-Ljbffr