FedEx Logistics
Responsibilities
Facilitate entry processing, pre‑arrival and post‑arrival exception resolution.
Prepare, analyze, and submit documentation to CBP and PGAs.
Develop and maintain strong relationships with customer front‑line personnel.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform root cause analysis as directed by the Account Administrator.
Research and resolve customer billing issues.
Coordinate post‑entry activities on the customer's behalf.
Manage the entry verification process.
Sort and assign department workload.
Access client systems (external systems) as necessary.
Correspond with business partners via written, phone or e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Receive and respond to pre‑alerts as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Perform other duties as assigned.
Qualifications
HS Diploma or GED required.
12 months of brokerage or transportation experience and/or customer service experience required.
Required proficiency with MS Office, Outlook and office equipment (phone, fax, photocopier, printer, scanner).
Excellent verbal and written communication skills.
Must be able to interact with customers, internal staff/departments, and management at all levels.
Must live within 50 miles of Tonawanda, New York.
Pay $18.00/hr – $25.02/hr (Starting pay $18.00/hr)
Seniority Level Entry level
Employment Type Full‑time
Benefits Paid training provided. Eligible for health, vision, and dental insurance; retirement and tuition reimbursement.
Equal Opportunity Statement FedEx Logistics is an Equal Opportunity Employer including Vets/Disability.
Legal Statements FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
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Facilitate entry processing, pre‑arrival and post‑arrival exception resolution.
Prepare, analyze, and submit documentation to CBP and PGAs.
Develop and maintain strong relationships with customer front‑line personnel.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform root cause analysis as directed by the Account Administrator.
Research and resolve customer billing issues.
Coordinate post‑entry activities on the customer's behalf.
Manage the entry verification process.
Sort and assign department workload.
Access client systems (external systems) as necessary.
Correspond with business partners via written, phone or e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Receive and respond to pre‑alerts as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Perform other duties as assigned.
Qualifications
HS Diploma or GED required.
12 months of brokerage or transportation experience and/or customer service experience required.
Required proficiency with MS Office, Outlook and office equipment (phone, fax, photocopier, printer, scanner).
Excellent verbal and written communication skills.
Must be able to interact with customers, internal staff/departments, and management at all levels.
Must live within 50 miles of Tonawanda, New York.
Pay $18.00/hr – $25.02/hr (Starting pay $18.00/hr)
Seniority Level Entry level
Employment Type Full‑time
Benefits Paid training provided. Eligible for health, vision, and dental insurance; retirement and tuition reimbursement.
Equal Opportunity Statement FedEx Logistics is an Equal Opportunity Employer including Vets/Disability.
Legal Statements FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
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