T-Mobile
Mobile Associate, Store-in-Store, Bilingual - Retail Sales
T-Mobile, Elgin, Illinois, us, 60122
Mobile Associate, Store-in-Store, Bilingual - Retail Sales
Join to apply for the
Mobile Associate, Store-in-Store, Bilingual - Retail Sales
role at
T‑Mobile
1 week ago Be among the first 25 applicants
Join to apply for the
Mobile Associate, Store-in-Store, Bilingual - Retail Sales
role at
T‑Mobile
At T‑Mobile, we invest in you! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.
Job Overview Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience continuously evolve. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions. Mobile Associates exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and onboarding solutions centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to remain customer‑ready at all times. Continuously learn and improve skills to provide the best possible experience for our customers. Partner with nearby store locations to onboard customers fully. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to your manager.
Customer‑obsessed; passionate, friendly, and engaging with customers. Build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage back‑processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account set‑up, device support, and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities
Customer Satisfaction: A passionate customer advocate with a desire to connect authentically. Effective at balancing customer experience and performance goals. (Required)
Team Building: Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, sharing best practices and resolving issues. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 /year. All employees at T‑Mobile are guaranteed to earn $20 /hour inclusive of base pay and incentives. And since we are all owners, every employee at T‑Mobile is eligible for an annual stock grant.
At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases: medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks new full‑time employees and about 2.5 weeks new part‑time employees annually). Paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T‑Mobile’s amazing benefits, visit www.t‑mobilebenefits.com.
Never stop growing!
As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth—and we applaud it. You’re unstoppable!
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
Seniority level Entry level
Employment type Part‑time
Job function Sales and Business Development
Industries Telecommunications
Referrals increase your chances of interviewing at T‑Mobile by 2x
Sign in to set job alerts for “Store Assistant” roles. South Elgin, IL $15.00‑$17.00 2 months ago
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#J-18808-Ljbffr
Mobile Associate, Store-in-Store, Bilingual - Retail Sales
role at
T‑Mobile
1 week ago Be among the first 25 applicants
Join to apply for the
Mobile Associate, Store-in-Store, Bilingual - Retail Sales
role at
T‑Mobile
At T‑Mobile, we invest in you! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.
Job Overview Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience continuously evolve. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions. Mobile Associates exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and onboarding solutions centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to remain customer‑ready at all times. Continuously learn and improve skills to provide the best possible experience for our customers. Partner with nearby store locations to onboard customers fully. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to your manager.
Customer‑obsessed; passionate, friendly, and engaging with customers. Build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage back‑processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account set‑up, device support, and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities
Customer Satisfaction: A passionate customer advocate with a desire to connect authentically. Effective at balancing customer experience and performance goals. (Required)
Team Building: Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, sharing best practices and resolving issues. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 /year. All employees at T‑Mobile are guaranteed to earn $20 /hour inclusive of base pay and incentives. And since we are all owners, every employee at T‑Mobile is eligible for an annual stock grant.
At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases: medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks new full‑time employees and about 2.5 weeks new part‑time employees annually). Paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T‑Mobile’s amazing benefits, visit www.t‑mobilebenefits.com.
Never stop growing!
As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth—and we applaud it. You’re unstoppable!
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
Seniority level Entry level
Employment type Part‑time
Job function Sales and Business Development
Industries Telecommunications
Referrals increase your chances of interviewing at T‑Mobile by 2x
Sign in to set job alerts for “Store Assistant” roles. South Elgin, IL $15.00‑$17.00 2 months ago
Carpentersville, IL $17.00‑$20.00 4 weeks ago
Retail Keyholder - Yorktown Shopping Center Carpentersville, IL $15.00‑$17.00 2 months ago
Mobile Associate, Store‑in‑Store - Retail Sales Sales Associate - CosmoProf Store # 09807 Store Executive Intern (Store Leadership Intern)–Schaumburg, IL (Starting Summer 2026) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr