NetApp
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Technical Support Engineer - Weekend Days
role at
NetApp
About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
Job Summary
Unique opportunity to support all areas of NetApp within a 3 day workweek. This particular opportunity will likely cover all verticals within the Support Center, with an emphasis on our ONTAP offerings.
The
Technical Support Engineer
on our weekend days team provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. You respond to situations where first‑line product support has failed to isolate or fix problems in malfunctioning equipment or software. You report design, reliability, and maintenance problems or bugs to design engineering/software engineering. You also may be involved in customer installation and training, and provide support to customers/users where the product is highly technical or sophisticated.
This is a weekend day opportunity with a 3‑day workweek consisting of Saturday, Sunday, and Monday - 7am-8pm ET/6am-7pm CT and can be located in Wichita, KS or Raleigh/Durham, NC.
Job Requirements Solid understanding of the following protocols and applications:
Analyzing and tuning storage performance
NetApp Storage System operating systems such as Data ONTAP
NetApp solutions developed around specific applications involving FAS storage systems
The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
NFS, the UNIX remote file sharing protocol
CIFS, the Windows NT remote file sharing protocol
SAN connectivity methodologies for storage systems
TCP/IP and Networking
Must have at least 1 or more area(s) of expertise such as:
NetApp hardware platforms and peripheral devices
Data ONTAP operating system and NetApp High‑Availability (HA) technology
UNIX/Linux configuration, administration, and technical support
Microsoft Windows environment configuration, system administration, and technical support
NAS and/or SAN storage and surrounding infrastructure
Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory)
NetApp Cluster‑Mode Storage Solutions and related technologies
The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
Server and Desktop Virtualization Solutions (such as VMware)
Education
Typically requires a Bachelor’s degree and a minimum of 3 years of related experience; or an advanced degree with 3‑5 years of experience; or equivalent combination of related education/certifications/training and applicable professional work experience
Sound written and interpersonal communication and customer service skills are needed in order to work successfully with customers in high‑stress and/or ambiguous situations.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer‑facing environment
Compensation The target salary range for this position is $79,000 - $100,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance‑Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why NetApp We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age‑old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work‑life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems,
let's talk.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Software Development
#J-18808-Ljbffr
Technical Support Engineer - Weekend Days
role at
NetApp
About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
Job Summary
Unique opportunity to support all areas of NetApp within a 3 day workweek. This particular opportunity will likely cover all verticals within the Support Center, with an emphasis on our ONTAP offerings.
The
Technical Support Engineer
on our weekend days team provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. You respond to situations where first‑line product support has failed to isolate or fix problems in malfunctioning equipment or software. You report design, reliability, and maintenance problems or bugs to design engineering/software engineering. You also may be involved in customer installation and training, and provide support to customers/users where the product is highly technical or sophisticated.
This is a weekend day opportunity with a 3‑day workweek consisting of Saturday, Sunday, and Monday - 7am-8pm ET/6am-7pm CT and can be located in Wichita, KS or Raleigh/Durham, NC.
Job Requirements Solid understanding of the following protocols and applications:
Analyzing and tuning storage performance
NetApp Storage System operating systems such as Data ONTAP
NetApp solutions developed around specific applications involving FAS storage systems
The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
NFS, the UNIX remote file sharing protocol
CIFS, the Windows NT remote file sharing protocol
SAN connectivity methodologies for storage systems
TCP/IP and Networking
Must have at least 1 or more area(s) of expertise such as:
NetApp hardware platforms and peripheral devices
Data ONTAP operating system and NetApp High‑Availability (HA) technology
UNIX/Linux configuration, administration, and technical support
Microsoft Windows environment configuration, system administration, and technical support
NAS and/or SAN storage and surrounding infrastructure
Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory)
NetApp Cluster‑Mode Storage Solutions and related technologies
The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
Server and Desktop Virtualization Solutions (such as VMware)
Education
Typically requires a Bachelor’s degree and a minimum of 3 years of related experience; or an advanced degree with 3‑5 years of experience; or equivalent combination of related education/certifications/training and applicable professional work experience
Sound written and interpersonal communication and customer service skills are needed in order to work successfully with customers in high‑stress and/or ambiguous situations.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer‑facing environment
Compensation The target salary range for this position is $79,000 - $100,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance‑Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why NetApp We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age‑old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work‑life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems,
let's talk.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Software Development
#J-18808-Ljbffr