IntouchCX
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have built trusted long‑term relationships with our brand partners and empowered our people to drive positive change. About The Job
We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members. This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. Responsibilities
Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Administer knowledge assessment testing Assist with QA monitoring, feedback, and coaching Maintain up-to-date reporting on training progress, effectiveness, and improvements Stay informed of current client products and services Interact with partners to ensure they understand the training environment, successes, and opportunities for development Manage new Trainers and Training Facilitators International Travel is required Qualifications
BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement them into a training curriculum 3+ years of previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR, and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast‑paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel internationally Skills in MS Office programs (Word, Excel, PowerPoint) Valid travel documents for international travel Benefits
Industry-leading medical, vision, and dental benefit plans (employee contribution based) + paid time off and sick time leave benefits (where applicable by legislation) Amazing career growth opportunities IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
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IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have built trusted long‑term relationships with our brand partners and empowered our people to drive positive change. About The Job
We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members. This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. Responsibilities
Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Administer knowledge assessment testing Assist with QA monitoring, feedback, and coaching Maintain up-to-date reporting on training progress, effectiveness, and improvements Stay informed of current client products and services Interact with partners to ensure they understand the training environment, successes, and opportunities for development Manage new Trainers and Training Facilitators International Travel is required Qualifications
BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement them into a training curriculum 3+ years of previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR, and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast‑paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel internationally Skills in MS Office programs (Word, Excel, PowerPoint) Valid travel documents for international travel Benefits
Industry-leading medical, vision, and dental benefit plans (employee contribution based) + paid time off and sick time leave benefits (where applicable by legislation) Amazing career growth opportunities IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
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