Land of Lincoln Goodwill Industries, Inc.
Retail Associate
Land of Lincoln Goodwill Industries, Inc., Clinton, Illinois, United States, 61727
Job Title
Retail Associate
Department Retail operations
Reports To General Manager
Classification Non‑Exempt
EEO‑1 Category Laborers and Helpers
Safety Sensitive No
Job Summary Our Retail Associates are the face of our mission to our customers and the community. They handle donated goods, collect donations at donor doors, process, price, stock, merchandise, perform cash register transactions, and provide recovery on the sales floor. They operate with minimum supervision and understand business demands.
Essential Job Duties
Provide excellent service to customers and donors
Performs all register transactions accurately
Maintain cash register stock level according to standards
Follow general housekeeping standards
Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
Understand and achieve quotas to meet sales goals
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
Merchandise sales floor when needed
Recovering to maintain sales floor product levels and to keep the store cleaned and organized
Perform janitorial and housekeeping duties as needed
Maintain sales floor stock level,
Ensure product is properly merchandised (Sized) and categorized
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
Perform recovery to maintain sales floor product levels and to keep the store, cleaned and organized
Check, accept, unload and process donations from the customer
Accurately maintain daily donation records
Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
Unload and load trailers and straight trucks according to standards
Perform opening and closing donation door procedures
Prepare required donation records and reports
Unload, inspect, and sort donated goods following the current LLGI SOP
Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
Transport stock to and from workstations
Effectively manage time to ensure that work is completed efficiently and in accordance with production standards
Assume responsibility and accountability for the completion of job duties to meet production goals
Contribute to team success by involving others in work processes, decisions and actions
Transport stock to and from workstations, donor doors, and staging areas
Assist processors in swapping full equipment with empty ones to expedite operations
Help price furniture and keep them going from door directly to sales floor
Assist in cutting cardboard and filling the cardboard gaylords
Competencies Adaptability, Managing Conflict, Stress Tolerance, Communication, Tenacity, Urgency
Education, Experience, And Credentials Basic math skills. Understands and follows LLGI policies and procedures. Requires the ability to be consistently at work and on time on scheduled work days. Embraces the mission, vision, and values of LLGI.
Knowledge, Skills, And Abilities Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality. Demonstrates professionalism, integrity and ethical behavior. Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters. Conveys information clearly through verbal communication. Works independently while fostering a strong team atmosphere. Demonstrates sensitivity and ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
Physical Requirements Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high. Push and pull z‑racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds. Bending, reaching into gaylords five (5) feet high to remove clothing and housewares. Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns. Stand for long periods throughout the day. Perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, sorting and hanging clothing, and placing housewares on shelves and racks.
Environmental Conditions Work in a light industrial/warehouse environment with exposure to heat and cold. Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.
Tools and Equipment Cash register, credit/debit card machine, bar‑code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z‑racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4‑wheel metal/plastic cages, material lifts, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers.
Regular Contacts LLGI Staff, Volunteers, Community Service Workers, Vendors/Suppliers, General Public, Donors/Customers, Service Participants.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Non‑profit Organizations
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Department Retail operations
Reports To General Manager
Classification Non‑Exempt
EEO‑1 Category Laborers and Helpers
Safety Sensitive No
Job Summary Our Retail Associates are the face of our mission to our customers and the community. They handle donated goods, collect donations at donor doors, process, price, stock, merchandise, perform cash register transactions, and provide recovery on the sales floor. They operate with minimum supervision and understand business demands.
Essential Job Duties
Provide excellent service to customers and donors
Performs all register transactions accurately
Maintain cash register stock level according to standards
Follow general housekeeping standards
Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
Understand and achieve quotas to meet sales goals
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
Merchandise sales floor when needed
Recovering to maintain sales floor product levels and to keep the store cleaned and organized
Perform janitorial and housekeeping duties as needed
Maintain sales floor stock level,
Ensure product is properly merchandised (Sized) and categorized
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
Perform recovery to maintain sales floor product levels and to keep the store, cleaned and organized
Check, accept, unload and process donations from the customer
Accurately maintain daily donation records
Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
Unload and load trailers and straight trucks according to standards
Perform opening and closing donation door procedures
Prepare required donation records and reports
Unload, inspect, and sort donated goods following the current LLGI SOP
Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
Transport stock to and from workstations
Effectively manage time to ensure that work is completed efficiently and in accordance with production standards
Assume responsibility and accountability for the completion of job duties to meet production goals
Contribute to team success by involving others in work processes, decisions and actions
Transport stock to and from workstations, donor doors, and staging areas
Assist processors in swapping full equipment with empty ones to expedite operations
Help price furniture and keep them going from door directly to sales floor
Assist in cutting cardboard and filling the cardboard gaylords
Competencies Adaptability, Managing Conflict, Stress Tolerance, Communication, Tenacity, Urgency
Education, Experience, And Credentials Basic math skills. Understands and follows LLGI policies and procedures. Requires the ability to be consistently at work and on time on scheduled work days. Embraces the mission, vision, and values of LLGI.
Knowledge, Skills, And Abilities Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality. Demonstrates professionalism, integrity and ethical behavior. Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters. Conveys information clearly through verbal communication. Works independently while fostering a strong team atmosphere. Demonstrates sensitivity and ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
Physical Requirements Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high. Push and pull z‑racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds. Bending, reaching into gaylords five (5) feet high to remove clothing and housewares. Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns. Stand for long periods throughout the day. Perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, sorting and hanging clothing, and placing housewares on shelves and racks.
Environmental Conditions Work in a light industrial/warehouse environment with exposure to heat and cold. Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.
Tools and Equipment Cash register, credit/debit card machine, bar‑code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z‑racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4‑wheel metal/plastic cages, material lifts, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers.
Regular Contacts LLGI Staff, Volunteers, Community Service Workers, Vendors/Suppliers, General Public, Donors/Customers, Service Participants.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Non‑profit Organizations
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