Damco Solutions
Note:- It's an onsite role
Position: Desktop Support
Location: NY, NY
Duration: 12+ Months Contract
Tax Term: W2 only
Job Details: Respond to user requests for technical assistance via phone, email, or in person. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain laptop computers and perform troubleshooting in case of issues. Manage user accounts, permissions, and access rights in appropriate systems. Support and maintain Windows operating systems and mobile devices. Monitor and maintain IT assets like laptops, mobile phones and software licenses. Document technical issues and solutions for future reference. Assist in IT projects such as system upgrades, migrations, and deployments. Ensure compliance with IT policies and security standards. Provide training and guidance to users on IT tools and best practices. Collaborate with cybersecurity teams to ensure endpoint protection and data security. Ability to interact with VIP users and support them so that their requirements are met.
Desired skills Proven experience in IT support or helpdesk roles with 5+ years of experience. Strong knowledge of Windows and common office software (e.g., Microsoft 365). Familiarity with networking concepts (TCP/IP, DNS, DHCP). Basic understanding of cybersecurity principles. Excellent problem-solving and communication skills. Ability to work independently and as part of a team Domain (Industry) Desktop Support
Job Details: Respond to user requests for technical assistance via phone, email, or in person. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain laptop computers and perform troubleshooting in case of issues. Manage user accounts, permissions, and access rights in appropriate systems. Support and maintain Windows operating systems and mobile devices. Monitor and maintain IT assets like laptops, mobile phones and software licenses. Document technical issues and solutions for future reference. Assist in IT projects such as system upgrades, migrations, and deployments. Ensure compliance with IT policies and security standards. Provide training and guidance to users on IT tools and best practices. Collaborate with cybersecurity teams to ensure endpoint protection and data security. Ability to interact with VIP users and support them so that their requirements are met.
Desired skills Proven experience in IT support or helpdesk roles with 5+ years of experience. Strong knowledge of Windows and common office software (e.g., Microsoft 365). Familiarity with networking concepts (TCP/IP, DNS, DHCP). Basic understanding of cybersecurity principles. Excellent problem-solving and communication skills. Ability to work independently and as part of a team Domain (Industry) Desktop Support