Receptionist Job at Atria Management Company in Plainview

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Overview

• Provide excellent receptionist support by answering and directing calls, greeting visitors, and handling general inquiries about the community.

Responsibilities

• Answer incoming telephone calls in a cheerful and marketing-oriented way, determine the purpose of callers, and forward calls to the appropriate personnel or department.
• Retrieve messages from voice mail and forward to appropriate personnel; take and deliver messages or transfer calls to voicemail when necessary personnel are unavailable.
• Answer general questions about the community and provide callers with address, directions, and other information; refer more specific questions to the appropriate staff.
• Welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel.
• Coordinate guestroom reservations.
• Maintain current list of residents who are hospitalized and update appointment calendars, including transportation and beauty calendars, as directed.
• Receive, sort, and route mail, maintain and route publications; distribute written communications and accept/sign for deliveries (mail, prescriptions, etc.).
• Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes; create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Perform other clerical duties as needed (e.g., filing, photocopying, and collating).
• Order, receive, and maintain office supplies.
• Collect rent checks and other payments from residents and family members; provide needed information to bookkeeping for billing. Collect money for store purchases and meal tickets, etc.
• May drive a company vehicle from the community to social and other destinations (only if required by the community).
• May perform other duties as assigned.

Qualifications

• High school diploma or GED; or 1–3 years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to present information effectively in one-on-one and small group settings.
• Mathematical ability to add, subtract, and perform basic arithmetic with tens and hundreds.
• Ability to carry out detailed but uninvolved written or oral instructions and to deal with problems involving a few concrete variables in standardized situations.
• Proficiency operating: telephone, emergency call system, monitoring board or beeper, photocopier; ability to work varied schedules and shifts as needed.

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Note

This description reflects the primary duties and qualifications required for the Receptionist role at Atria Management Company. It is not a complete list of all responsibilities, duties, and qualifications associated with the position.