Five Star Senior Living is hiring: Receptionist in Silver Spring

Overview

At Five Star Senior Living, our people are the critical link to those we serve. We aim to enrich and inspire the journey of life for residents, with opportunities for personal and professional growth within a supportive culture centered around advancing their lives.

The Opportunity

The Concierge-Receptionist will be responsible for enhancing the living experience for our senior residents by providing exceptional concierge and reception services. The Concierge will be the first point of contact for residents and visitors, offering personalized assistance and ensuring a welcoming and supportive environment.

What You’ll Do

• Greet and welcome residents, guests, and visitors with a warm and professional demeanor.
• Assist residents with requests such as transportation arrangements, dining reservations, event bookings, and other personal services.
• Coordinate with local service providers to arrange services for residents (e.g., dry cleaning, housekeeping, maintenance).
• Provide information and recommendations about local attractions, services, and amenities.
• Answer and direct incoming calls promptly and professionally, taking messages as necessary.
• Manage front desk operations, ensuring the area is neat, organized, and welcoming.
• Maintain and update resident and visitor logs with accurate records.
• Handle inquiries and provide information about the community, including services, events, and policies.
• Assist with coordination and communication of resident activities and events.
• Support residents with minor administrative tasks such as scheduling appointments and making copies.
• Manage incoming and outgoing mail and packages, ensuring timely distribution to residents.
• Maintain inventory of office and concierge supplies and place orders as needed.
• Assist with the preparation and distribution of resident newsletters and notices.

What You’ll Bring

POSITION REQUIREMENTS / QUALIFICATIONS:

• Must be at least 18 years of age.
• Must pass State and Company criminal background/drug screens.
• Demonstrates effective time management skills.
• High school diploma or equivalent required
• Previous experience in a concierge, receptionist, or customer service role, preferably in a senior living or hospitality setting.
• Strong interpersonal and communication skills, with a friendly and professional demeanor.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Shift/Hours

Daytime

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Competitive PTO
• Life, Disability & other supplemental benefits
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.

• Puts People First – You connect with our vision of a world where quality of life is ageless and empower our team members, residents, and families.
• Customer Focused – You strive to build loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative engagement strategies.
• Results Oriented – You lead with empathy and drive to exceed results, valuing how we achieve results as much as what we accomplish.
• Drives Operational Excellence – You encourage continuous improvement and collaborate to uplift delivery for customers and colleagues.
• Embraces Change – You are a positive change driver, communicating effectively to help stakeholders anticipate what’s next.

EEOC

Five Star prohibits discrimination in employment on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including related medical conditions), gender, gender identity and expression, sexual orientation, disability, military status, or genetic information. We comply with applicable state and local nondiscrimination laws. We also prohibit harassment and retaliation and will take appropriate disciplinary action for violations.

Senioritiy level

• Entry level

Employment type

• Part-time

Job function

• Administrative

Industries

• Hospitals and Health Care

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