Service Desk Hardware Technician Job at Jobs via Dice in Colorado Springs

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Job ID: 2510889

Location: Colorado Springs, CO, US

Date Posted: 2025-10-20

Category: Information Technology

Subcategory: Technical Services

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: No

Description

We are seeking a Service Desk Hardware Technician to support our NORAD/NITES program. This is an onsite position in Colorado Springs with an active Secret clearance as a requirement.

Responsibilities

• Maintaining organizational inventory and physical accountability of equipment.
• Performing software installations and upgrades to operating systems and layered software packages.
• Scheduling installations and upgrades in accordance with established IT policies and procedures.
• Imaging NIPR & SIPR devices to achieve optimum performance levels.
• Ensuring workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Developing and maintaining a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
• Maintaining continuous monitoring effort for all incidents and service requests to ensure continuous improvement in quality of service.
• Contacting customers to provide real‑time updates regarding their incident or service request.
• Maintaining access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users.
• Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO).
• Maintaining administrative privileges and experience using Active Directory.
• Configuring, imaging, troubleshooting, and utilizing Commercial Solution for Classified Devices (CSFC).

Qualifications – Required

• BS + 2 years experience. Additional work experience can be considered in lieu of a degree.
• Active Secret clearance and ability to obtain TS/SCI.
• CompTIA A+ and CompTIA Security+ certifications.
• Experience with Android and Apple iOS systems.
• Experience using Active Directory.
• Knowledge of ITIL principles and standards for incident resolution and customer service.
• Experience installing, configuring, and maintaining operating system workstations for business processing.
• Effective verbal communication skills via telephone or in person.
• Professional presentation skills.
• Willingness to commute to a different location on Peterson SFB if needed.
• Adaptability in a fast‑paced, high‑demand environment.
• Tier‑1 physical layer troubleshooting capabilities.
• Understanding of functional differences between Android and Apple iOS systems.

Preferred Skills

• Provides clear network outage or degradation responses to user base.
• Develops Tier‑1 implementations to ease knowledge transfer.
• Knowledge of incident management and COMSPOT reporting.
• Flexibility to provide services outside regular business hours if requested.
• Familiarity with Tactical Training Processes (TTP) & Standard Process Models (SPM).
• Develops and promotes standard operating procedures.
• Conducts routine hardware and software audits for compliance with standards and policies.
• Capable of lifting 35–50 lbs.
• General knowledge of computer functions, shortcuts, and virtual environments.
• Experience using an ITSM tool for service delivery and performance.
• Basic understanding of DoD environment and military rank structure.

Target salary range: $40,001 – $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is redefining ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC’s approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• Software Development

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