Janitor Lead Job at ISS Facility Services - North America in City of Syracuse

Janitor Lead – ISS Facility Services - North America

Hourly wage: $24.31 per hour – $26.05 per hour.

Work hours: Mon‑Fri, 8:00 am – 5:00 pm.

Key Purpose

The Lead Cleaner oversees the daily cleaning tasks of the janitorial team while maintaining assigned areas—such as offices, commercial and institutional buildings—in a clean and orderly condition. You will collaborate effectively with fellow employees, clients, and all levels of the organization, following verbal and written instructions and communicating clearly.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Solve minor cleaning issues
• Direct special cleaning projects
• Train new employees on cleaning procedures and chemicals
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the team, co‑workers, managers, and customers professionally
• Fill in during staff shortages
• Support Cleaning Manager in completing punch‑list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand reporting systems and the environment

Key Areas of Collaboration and Influence

• Solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from the Cleaning Supervisor/Manager
• Coordinate activities with other internal departments
• Participate in team meetings
• Understand customer service and satisfaction
• Instill trust

Ideal Candidate Experience

• 2+ years of commercial janitorial experience
• Understanding that safety is a top priority and compliance with all safety rules, policies, and procedures
• Team player committed to a fast‑paced, quality environment
• Exceptional customer service skills
• Bilingual (English/Spanish) is a plus

Key Accountabilities

• Direct special cleaning projects
• Support and train new cleaners
• Stock and inventory supply closets
• Vacuum, edge, dust, clean and stock restrooms and breakrooms
• Window cleaning
• Empty trash and transport to proper disposal area
• Sweep and mop floors
• Assist Cleaning Manager with day‑to‑day operations
• May perform other duties as assigned

Physical Demands & Work Environment

• Stand 33% of the time, walk >66%, sit using hands, fingers, and grips as needed
• Push/pull and grasp with hands and arms 33–50%
• Climb or balance <33%, stoop, kneel, crouch, or crawl <33%
• Perform repetitive tasks
• Stand for extended periods of time
• Frequently lift 0–10 pounds
• Work under pressure during peak periods
• Frequently lift up to 25 lbs, occasionally up to 50 lbs

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. Employees are expected to participate in HSEQ training and report any potential hazards or compliance concerns.

ISS Group is committed to diversity and inclusion, promoting respect for all cultures, disciplines, and backgrounds.