Associa is hiring: Lobby Ambassador for Luxury Condominium in Downtown Miami in

Lobby Ambassador for Luxury Condominium in Downtown Miami

Join to apply for the Lobby Ambassador for Luxury Condominium in Downtown Miami role at Associa.

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Responsibilities

• Greet visitors, vendors, residents, and guests.
• Verify and provide guided access to units, acting as gatekeeper of the residences.
• Coordinate deliveries of packages, flowers, and restaurant food.
• Monitor security cameras and building exterior doors.
• Control guest/vendor access to residential floors.
• Collaborate with other building staff and ensure residents and guests needs are met.
• Review daily front desk procedures and facilitate communication between unit owners, maintenance, and property management.
• Maintain all areas in a professional and clean manner during shift.
• Follow all safety and security policies, programs, and procedures.
• Handle crisis situations such as emergencies and fire.
• Answer telephone calls professionally and clearly.
• Perform other duties as assigned by management.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Basic arithmetic skills.
• Fluency in English verbally and written.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Prioritize and organize tasks.
• Remain calm and resolve problems using good judgment.
• Follow directions thoroughly.
• Understand guest/member service needs.
• Work cohesively with coworkers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/member information.
• Input and access information in the property management system/computers/point of sales system.

Desirable

• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.

Job Type

Full-time

Experience

• Customer Service: 2 years (Preferred)
• Spa: 2 years (Preferred)

Education

High school (Required)

Language

• English (Required)
• Spanish, Russian, Portuguese preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.