Stellantis Financial Services US is hiring: Collections Representative (Collecto

Collections Representative (Collector) – Atlanta

Stellantis Financial Services (SFS) is the new captive finance company for one of the world’s leading automakers. Join our world‑class team and contribute to our core mission of enhancing our customer’s experience.

Salary and Benefits

• Pay Rate: $19.00 - $24.00/hour based on experience/skills
• Start Date: November 17th, 2025
• Potential bonus: Performance‑based monthly bonus
• Referral bonus
• Flexible weekly schedule
• Hybrid work arrangement: Remote and office with scenic views
• Casual dress code
• Spanish language skills valued

Benefits

• 401(k) retirement plan with match
• Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company‑provided life and disability insurance
• Supplemental insurance (life, critical illness, auto, pet, identity theft, legal services)
• Tuition reimbursement
• Paid Time Off (holidays, vacation flex, sick days)
• Vehicle discounts for loans or lease

Position Summary

Responsible for the collection and resolution of delinquent auto‑loan accounts. Utilizes telephone, automated dialer, and written correspondence in a fast‑paced, goal‑oriented collections department. Provides customer service regarding collections and available collection programs. Accountable for reducing delinquency on assigned accounts.

Essential Job Duties and Responsibilities

• Confers with customers by telephone to collect current and past‑due payments, determining reason for delinquency and updating customer information.
• Confirms account holder by following safeguard procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers’ files and offers programs to minimize delinquency.
• Utilizes established procedures to manage extensions and due dates to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts for resolution.
• Recommends accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meets daily and weekly production goals (calls and dollars collected).
• Ensures compliance with all company policies and procedures.
• Handles specified personal information of consumers.
• Performs all other duties assigned.

Qualifications

• Minimum 2 years of collection‑related experience.
• High school diploma or GED.
• Reliable transportation and residence within commutable distance of Atlanta, GA.

Preferred Qualifications

• Moderate computer knowledge of MS Excel and MS Word, including keyboard skills.
• Problem‑solving and escalation skills.
• Effective communication skills via phone; able to tolerate stressful interactions.
• Multi‑tasking in high‑energy office or home environment.
• Knowledge of Fair Debt Collection Practices Act, and local, state, and federal collection laws.

Physical Requirements

Sitting for long periods; standing, walking; close vision for computer work; speaking, hearing; lifting up to 10 lbs. Reasonable accommodation available upon request.

Equal Opportunity

Stellantis Financial Services, Inc. is an equal opportunity employer and is committed to providing an environment free of harassment, discrimination, and intimidation. Candidates must possess authorization to work in the United States. Employment decisions are based solely on merit, ability, experience, conduct and other legitimate business reasons.