Iowa Department of Administrative Services
Judicial Operations Clerk
Iowa Department of Administrative Services, Ankeny, Iowa, United States, 50015
Judicial Operations Clerk (D5 112547)
Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5122780)
Apply
Judicial Operations Clerk (D5 112547)
Salary
$44,553.60 - $70,428.80 Annually
Location
Ankeny - 50309 - Polk County, IA
Job Type
Full-time
Job Number
26-01082
Agency
444 Judicial
Opening Date
10/24/2025
Closing Date
11/3/2025 11:59 PM Central
LinkedIn Tag
#LI-DNP
Point of Contact
sydney.ballou@iowacourts.gov
To Apply
To apply, click the To Apply and complete the application and attach PDF versions of your cover letter and resume.
Description
Questions
Job Description
The Iowa Judicial Branch, in Polk County Clerk of Courts office, seeks applicants for a Judicial Operations Clerk to perform the clerical support and customer service for efficient court operations and the integrity of court records.
This position will manage and support proceedings involving involuntary commitment cases related to mental illness and substance abuse. This role plays a crucial part in assisting families and individuals navigating the complex and emotional process of petitioning the court for the involuntary commitment of a loved one for treatment.
The successful candidate will be able to learn and navigate court record-specific computer programs and technology. This position will have the ability to professionally communicate in person and on the phone with a variety of court users. The successful candidate will have keen attention to detail to maintain the accuracy and integrity of court records. This position may occasionally travel to other counties within the judicial district.
What’s in it for you:
Collaborative, positive professional work environment
Opportunities to make a widespread difference in the Iowa communities
Excellent benefits package
Paid Holidays/Vacation/Sick Leave
Iowa Public Employees’ Retirement System (IPERS) plan
Employee discount program
Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program.
The pay range for this position is $21.42 - $33.86 per hour. This is a contract-covered, FLSA non-exempt position. The starting salary for new state employees is expected to be at the base of the pay range. Adjustments may be made if the successful candidate has relevant experience.
Position classification is determined as the ‘best fit’ of the duties assigned to and performed by a position. This position is classified as a Judicial Operations Clerk as summarized below.
Summary
Perform customer service, clerical, and administrative work necessary for court operations.
Examples of Duties and Responsibilities
· Serve as the primary point of contact for the public in matters related to involuntary mental health and substance abuse commitments.
· Receive, review, and process petitions for involuntary commitment in accordance with Iowa laws and court procedures.
· Schedule hearings, notify parties, and coordinate with judicial officers, attorneys, law enforcement, hospitals, and mental health professionals.
· Collaborate with magistrates, judges, and court personnel to ensure timely case proceedings.
· Prepare and maintain accurate court records, orders, and case files while ensuring confidentiality and legal compliance.
· Assist petitioners (often family members or concerned parties) by providing information about the process and necessary documentation—while remaining neutral and professional.
· Manage sensitive and potentially distressing interactions with compassion, discretion, and empathy.
· Update case management systems with all actions and outcomes.
· Ensure compliance with HIPAA, state mental health statutes, and any applicable confidentiality rules.
· Perform other clerical and administrative duties as assigned by the Clerk of Court, or designated supervisor.
Knowledge, Skills, and Abilities
· Ability to maintain professionalism and emotional composure in challenging or sensitive situations.
· Exceptional customer service skills, with the ability to communicate clearly and respectfully with a diverse public.
· Strong organizational, time-management, and multitasking abilities.
· High attention to detail and accuracy in data entry and communications.
· Ability to manage confidential information with integrity and discretion.
· Proficiency in Microsoft Office and the ability to learn and navigate specialized court software.
This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the "To Apply" section.
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
Minimum Qualification Requirements
The incumbent must meet the minimum requirements to qualify for the position.
High school diploma (or high school equivalency diploma).
One (1) year of experience in customer service.
Education cannot be substituted for customer service experience.
Additional Information
May be designated to give bond per Iowa Code §602.8101.3
Preferred Qualifications
Bilingual, Spanish language preferred
The Iowa Judicial Branch is an Equal Opportunity/Affirmative Action employer. Applicants may review the Equal Employment Opportunity Utilization Report from the Iowa Judicial Branch website as part of our commitment to transparency and compliance with federal and state regulations.
This position is covered by a Collective Bargaining Agreement (CBA) with American Federation of State, County, and Municipal Employees, Iowa Council 61, AFL-CIO (AFSCME)].
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.
Yes
No
02
PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Ace of 1938, as amended, 22 U.S.C. S611 et seq?
Yes
No
03
Please explain any gaps in your employment history?
04
Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.
05
What is your minimum salary requirement?
06
List any professional licenses you hold:
07
Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.
Yes, I consent
No
08
Iowa Judicial Branch Employees ONLY: Have you completed the Iowa Judicial Branch LinkedIn Learning Leadership and Professional Development Certification?
Yes
No
Required Question
Employer
State of Iowa
Agency
444 Judicial
Address
Iowa Judicial Branch Building
1111 E Court Ave
Des Moines, Iowa, 50319
Website
http://www.iowacourts.gov/
Apply
Please verify your email addressVerify Email
Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5122780)
Apply
Judicial Operations Clerk (D5 112547)
Salary
$44,553.60 - $70,428.80 Annually
Location
Ankeny - 50309 - Polk County, IA
Job Type
Full-time
Job Number
26-01082
Agency
444 Judicial
Opening Date
10/24/2025
Closing Date
11/3/2025 11:59 PM Central
LinkedIn Tag
#LI-DNP
Point of Contact
sydney.ballou@iowacourts.gov
To Apply
To apply, click the To Apply and complete the application and attach PDF versions of your cover letter and resume.
Description
Questions
Job Description
The Iowa Judicial Branch, in Polk County Clerk of Courts office, seeks applicants for a Judicial Operations Clerk to perform the clerical support and customer service for efficient court operations and the integrity of court records.
This position will manage and support proceedings involving involuntary commitment cases related to mental illness and substance abuse. This role plays a crucial part in assisting families and individuals navigating the complex and emotional process of petitioning the court for the involuntary commitment of a loved one for treatment.
The successful candidate will be able to learn and navigate court record-specific computer programs and technology. This position will have the ability to professionally communicate in person and on the phone with a variety of court users. The successful candidate will have keen attention to detail to maintain the accuracy and integrity of court records. This position may occasionally travel to other counties within the judicial district.
What’s in it for you:
Collaborative, positive professional work environment
Opportunities to make a widespread difference in the Iowa communities
Excellent benefits package
Paid Holidays/Vacation/Sick Leave
Iowa Public Employees’ Retirement System (IPERS) plan
Employee discount program
Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program.
The pay range for this position is $21.42 - $33.86 per hour. This is a contract-covered, FLSA non-exempt position. The starting salary for new state employees is expected to be at the base of the pay range. Adjustments may be made if the successful candidate has relevant experience.
Position classification is determined as the ‘best fit’ of the duties assigned to and performed by a position. This position is classified as a Judicial Operations Clerk as summarized below.
Summary
Perform customer service, clerical, and administrative work necessary for court operations.
Examples of Duties and Responsibilities
· Serve as the primary point of contact for the public in matters related to involuntary mental health and substance abuse commitments.
· Receive, review, and process petitions for involuntary commitment in accordance with Iowa laws and court procedures.
· Schedule hearings, notify parties, and coordinate with judicial officers, attorneys, law enforcement, hospitals, and mental health professionals.
· Collaborate with magistrates, judges, and court personnel to ensure timely case proceedings.
· Prepare and maintain accurate court records, orders, and case files while ensuring confidentiality and legal compliance.
· Assist petitioners (often family members or concerned parties) by providing information about the process and necessary documentation—while remaining neutral and professional.
· Manage sensitive and potentially distressing interactions with compassion, discretion, and empathy.
· Update case management systems with all actions and outcomes.
· Ensure compliance with HIPAA, state mental health statutes, and any applicable confidentiality rules.
· Perform other clerical and administrative duties as assigned by the Clerk of Court, or designated supervisor.
Knowledge, Skills, and Abilities
· Ability to maintain professionalism and emotional composure in challenging or sensitive situations.
· Exceptional customer service skills, with the ability to communicate clearly and respectfully with a diverse public.
· Strong organizational, time-management, and multitasking abilities.
· High attention to detail and accuracy in data entry and communications.
· Ability to manage confidential information with integrity and discretion.
· Proficiency in Microsoft Office and the ability to learn and navigate specialized court software.
This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the "To Apply" section.
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
Minimum Qualification Requirements
The incumbent must meet the minimum requirements to qualify for the position.
High school diploma (or high school equivalency diploma).
One (1) year of experience in customer service.
Education cannot be substituted for customer service experience.
Additional Information
May be designated to give bond per Iowa Code §602.8101.3
Preferred Qualifications
Bilingual, Spanish language preferred
The Iowa Judicial Branch is an Equal Opportunity/Affirmative Action employer. Applicants may review the Equal Employment Opportunity Utilization Report from the Iowa Judicial Branch website as part of our commitment to transparency and compliance with federal and state regulations.
This position is covered by a Collective Bargaining Agreement (CBA) with American Federation of State, County, and Municipal Employees, Iowa Council 61, AFL-CIO (AFSCME)].
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.
Yes
No
02
PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Ace of 1938, as amended, 22 U.S.C. S611 et seq?
Yes
No
03
Please explain any gaps in your employment history?
04
Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.
05
What is your minimum salary requirement?
06
List any professional licenses you hold:
07
Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.
Yes, I consent
No
08
Iowa Judicial Branch Employees ONLY: Have you completed the Iowa Judicial Branch LinkedIn Learning Leadership and Professional Development Certification?
Yes
No
Required Question
Employer
State of Iowa
Agency
444 Judicial
Address
Iowa Judicial Branch Building
1111 E Court Ave
Des Moines, Iowa, 50319
Website
http://www.iowacourts.gov/
Apply
Please verify your email addressVerify Email