Workstation Support Technician

Job Description Qualifications: • High school diploma or equivalent; associate or bachelor's degree in a relevant field preferred. • Proven experience (2 years) as a workstation support technician or in a similar technical support role. • Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment. • Communicate effectively with both technical and non-technical users, providing clear instructions and assistance. • Strong knowledge of operating systems, productivity software, and office applications. • Familiarity with DNS, Active Directory (what it does and how it works), and VPN. • Excellent communication skills, both verbal and written, with a customer-oriented approach. • Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment. • Strong problem-solving skills and the ability to think critically under pressure. • Adept at working independently as well as collaboratively within a team. • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. • Prior customer service experience including face to face and via phone. • Candidate must have valid state issued driver's license. If required to travel, they will drive an Client vehicle.