East West Bank
Join to apply for the
GTP Product Implementation Analyst II
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East West Bank 23 hours ago Be among the first 25 applicants Join to apply for the
GTP Product Implementation Analyst II
role at
East West Bank Introduction
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates potential for career advancement. Introduction
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview
Associate will be responsible for timely and accurate set-up of services supported in GTP department. Candidate must be technical, and a strong communicator. The position will require frequent interaction with internal and external clients. The associate will coordinate with GTP Implementation and Sales teams to setup services according to customized specifications and timelines. Job functions may vary, and other duties assigned based on business need.
Responsibilities
Develop a thorough understanding of GTP services and products, documentation, policies, procedures, systems, and workflows. Complete assignments and perform audit callbacks within service level timeframes, accurately, and satisfy policy and procedural requirements Participate on internal customer calls and provide support for special/complex customer requests and products. Provide consultation and support for complex customer onboarding to bank colleagues and customers Research issues and provide resolution Provide prompt and courteous customer service to both internal and external customers Provide feedback on trends and escalate Participate in inter-department projects Provide support for other GTp departments when necessary
Qualifications
3 to 5 years of relevent customer service experience. High School Diploma required. Strong technical aptitude. Candidate must be able to communicate clearly with all levels of Bank personnel and customers. Must organize and coordinate multiple assignments and follow through to completion. Candidate must be able to work under minimal supervision and work well under pressure. Ability to work in a fast-paced environment focused on meeting or exceeding service level agreements. Must be able to work a flexible schedule, including overtime. Good written and oral communication skills required. Strong reasoning and analytical skills. Strong problem-solving skills and ability to resolve complex issues. Must be PC literate and able to trouble-shoot routine PC challenges.
Compensation
The base pay range for this position is USD $21.00/Hr. - USD $26.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
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GTP Product Implementation Analyst II
role at
East West Bank 23 hours ago Be among the first 25 applicants Join to apply for the
GTP Product Implementation Analyst II
role at
East West Bank Introduction
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates potential for career advancement. Introduction
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview
Associate will be responsible for timely and accurate set-up of services supported in GTP department. Candidate must be technical, and a strong communicator. The position will require frequent interaction with internal and external clients. The associate will coordinate with GTP Implementation and Sales teams to setup services according to customized specifications and timelines. Job functions may vary, and other duties assigned based on business need.
Responsibilities
Develop a thorough understanding of GTP services and products, documentation, policies, procedures, systems, and workflows. Complete assignments and perform audit callbacks within service level timeframes, accurately, and satisfy policy and procedural requirements Participate on internal customer calls and provide support for special/complex customer requests and products. Provide consultation and support for complex customer onboarding to bank colleagues and customers Research issues and provide resolution Provide prompt and courteous customer service to both internal and external customers Provide feedback on trends and escalate Participate in inter-department projects Provide support for other GTp departments when necessary
Qualifications
3 to 5 years of relevent customer service experience. High School Diploma required. Strong technical aptitude. Candidate must be able to communicate clearly with all levels of Bank personnel and customers. Must organize and coordinate multiple assignments and follow through to completion. Candidate must be able to work under minimal supervision and work well under pressure. Ability to work in a fast-paced environment focused on meeting or exceeding service level agreements. Must be able to work a flexible schedule, including overtime. Good written and oral communication skills required. Strong reasoning and analytical skills. Strong problem-solving skills and ability to resolve complex issues. Must be PC literate and able to trouble-shoot routine PC challenges.
Compensation
The base pay range for this position is USD $21.00/Hr. - USD $26.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Banking Referrals increase your chances of interviewing at East West Bank by 2x Sign in to set job alerts for Implementation Analyst roles.
Los Angeles, CA $76,200.00-$158,800.00 6 hours ago Los Angeles, CA $50,000.00-$75,000.00 2 weeks ago Business Analyst, Operations Strategy & Change
Burbank, CA $49,140.00-$91,260.00 3 days ago Ontario, CA $66,560.00-$95,680.00 6 hours ago Buena Park, CA $90,000.00-$95,000.00 3 days ago Buena Park, CA $85,000.00-$90,000.00 3 days ago Los Angeles, CA $72,000.00-$90,000.00 2 weeks ago Cybersecurity business Analyst services - Remote
Carson, CA $60,000.00-$70,000.00 1 week ago Santa Ana, CA $90,000.00-$115,000.00 1 week ago Los Angeles Metropolitan Area $19.75-$25.75 1 month ago Staff Analyst (SA) Business Analyst, C102
Los Angeles, CA $6,806.73-$9,820.80 23 hours ago Santa Ana, CA $90,000.00-$115,000.00 3 months ago Sr. Manager - Technology Implementation Consultant
Los Angeles, CA $150,000.00-$200,000.00 1 month ago Los Angeles, CA $170,000.00-$220,000.00 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr