Lava Island
Job Description
Job Description Salary: $23-$25 per hour Now Hiring for a Brand-New Location Opening Soon! Be part of the team that brings Lava Island to life in Rock Hillapply now and help us get ready to open our doors!
Welcome to Lava Island! Lava Island is more than a destinationits a world of color, energy, and adventure. Kids bounce across trampolines, dive into foam pits, and disappear into jungle gyms that stretch like secret passageways. Towering slides send laughter soaring, the caf buzzes with families sharing pizza and funnel fries, and birthday songs echo from every corner. Its the kind of place where memories happen without warningand where both kids and parents feel like theyve stepped into something magical.
That energy carries into what its like to work here. Were all in for our guests and for each other. We work better together, lifting as a team. We show up as day makers, creating joy in the small moments. And we raise the bar by doing the little things with purpose. Working at Lava Island means being part of something biggerwhere your effort helps shape the kind of day families will talk about long after they leave.
Why Youll Love Working Here Theres something powerful about leading a team that brings Lava Island to life. As a leader, you set the tonefor the energy, the culture, and the guest experience. Youll guide a high-performing team through fast-paced days filled with laughter, connection, and the kind of moments families never forget. Lead with impact in a dynamic, guest-first environment Build and develop a high-energy team that thrives on teamwork and purpose Be part of a supportive leadership culture grounded in trust and accountability Access real opportunities for professional growth and advancement Enjoy competitive pay, health benefits (including vision and dental), and employee perks
How Youll Make a Difference As an Assistant General Manager (AGM), you will support the daily operations of Lava Island, ensuring an exceptional guest experience while leading a dedicated team within your areaeither
Kitchen, Park,
or
Events . You are the on-site leader during operating hours, often the only manager on duty, ensuring smooth operations and exceptional guest experiences.
Your responsibilities may include: Foster a Guest-Centered Culture
Lead by example to create a clean, safe, and welcoming environment where every guest feels valued Lead and Elevate Team
- Lead, train, and coach your assigned team to achieve and exceed company goals and key performance indicators. Support park-wide operations, stepping in where needed to deliver exceptional guest experiences and uphold Lava Islands high standards. Oversee Daily Operations
Ensure smooth park operations and resolution of issues. As the Manager on Duty (MOD), be a visible leader across all
departmentsengaging
with guests, maintaining safety, service quality, and driving team productivity. Identify & Solve Challenges Proactively address any issues impacting guest experience, staff performance, or operational efficiency Maintain Performance Benchmarks
Execute strategies to improve team efficiency, guest satisfaction, and kitchen service Ensure Compliance & Safety
Uphold company policies, health codes, and safety regulations to create a secure experience for guests and staff Collaborative Teamwork
Work with the General Manager and other Assistant General Managers to execute strategies for events, promotions, and new initiatives Support Business Growth
Take on additional responsibilities as assigned by the General Manager to drive the success of Lava Island
Are You the Right Fit? Guest Experience Focus
Passion for delivering exceptional service and creating memorable experiences Leadership & Coaching Experience
Proven ability to supervise and motivate teams in a hospitality or customer-facing environment Operational & Kitchen Knowledge
Understanding of safety regulations, cleanliness standards, and food service management Hands-On Leadership Approach
Willingness to work alongside the team to ensure accountability and enthusiasm Strong Organizational Skills
Ability to multitask, manage time effectively, and handle a fast-paced environment Excellent Communication
Strong interpersonal skills for engaging with both staff and guests Problem-Solving Mindset
Proactive approach to identifying and resolving operational challenges Bonus Skills:
Energetic presence, adaptability under pressure, attention to detail, team-first approach, growth-oriented mindset.
What Youll Need Team Leadership Experience
Prior experience supervising teams in a fast-paced environment, ideally overseeing 5 or more employees during a shift ServSafe Manager Certification
Current ServSafe Manager Certification or completion within 30 days of hire Physical Stamina
Ability to stand, walk, and move for extended periods in a physically demanding environment. Must be able to lift up to 50 lbs Hands-On Involvement
Willingness to perform physical tasks such as cleaning and park preparation alongside the team Weekends, Evenings & Holidays Availability
Required to meet business needs and guest demand. Must Pass a Background Check & Drug Screen
Ensuring a safe and trustworthy environment for guests and staff If you're energetic, hardworking, and ready to make a difference, we cant wait to meet you!
Job Description Salary: $23-$25 per hour Now Hiring for a Brand-New Location Opening Soon! Be part of the team that brings Lava Island to life in Rock Hillapply now and help us get ready to open our doors!
Welcome to Lava Island! Lava Island is more than a destinationits a world of color, energy, and adventure. Kids bounce across trampolines, dive into foam pits, and disappear into jungle gyms that stretch like secret passageways. Towering slides send laughter soaring, the caf buzzes with families sharing pizza and funnel fries, and birthday songs echo from every corner. Its the kind of place where memories happen without warningand where both kids and parents feel like theyve stepped into something magical.
That energy carries into what its like to work here. Were all in for our guests and for each other. We work better together, lifting as a team. We show up as day makers, creating joy in the small moments. And we raise the bar by doing the little things with purpose. Working at Lava Island means being part of something biggerwhere your effort helps shape the kind of day families will talk about long after they leave.
Why Youll Love Working Here Theres something powerful about leading a team that brings Lava Island to life. As a leader, you set the tonefor the energy, the culture, and the guest experience. Youll guide a high-performing team through fast-paced days filled with laughter, connection, and the kind of moments families never forget. Lead with impact in a dynamic, guest-first environment Build and develop a high-energy team that thrives on teamwork and purpose Be part of a supportive leadership culture grounded in trust and accountability Access real opportunities for professional growth and advancement Enjoy competitive pay, health benefits (including vision and dental), and employee perks
How Youll Make a Difference As an Assistant General Manager (AGM), you will support the daily operations of Lava Island, ensuring an exceptional guest experience while leading a dedicated team within your areaeither
Kitchen, Park,
or
Events . You are the on-site leader during operating hours, often the only manager on duty, ensuring smooth operations and exceptional guest experiences.
Your responsibilities may include: Foster a Guest-Centered Culture
Lead by example to create a clean, safe, and welcoming environment where every guest feels valued Lead and Elevate Team
- Lead, train, and coach your assigned team to achieve and exceed company goals and key performance indicators. Support park-wide operations, stepping in where needed to deliver exceptional guest experiences and uphold Lava Islands high standards. Oversee Daily Operations
Ensure smooth park operations and resolution of issues. As the Manager on Duty (MOD), be a visible leader across all
departmentsengaging
with guests, maintaining safety, service quality, and driving team productivity. Identify & Solve Challenges Proactively address any issues impacting guest experience, staff performance, or operational efficiency Maintain Performance Benchmarks
Execute strategies to improve team efficiency, guest satisfaction, and kitchen service Ensure Compliance & Safety
Uphold company policies, health codes, and safety regulations to create a secure experience for guests and staff Collaborative Teamwork
Work with the General Manager and other Assistant General Managers to execute strategies for events, promotions, and new initiatives Support Business Growth
Take on additional responsibilities as assigned by the General Manager to drive the success of Lava Island
Are You the Right Fit? Guest Experience Focus
Passion for delivering exceptional service and creating memorable experiences Leadership & Coaching Experience
Proven ability to supervise and motivate teams in a hospitality or customer-facing environment Operational & Kitchen Knowledge
Understanding of safety regulations, cleanliness standards, and food service management Hands-On Leadership Approach
Willingness to work alongside the team to ensure accountability and enthusiasm Strong Organizational Skills
Ability to multitask, manage time effectively, and handle a fast-paced environment Excellent Communication
Strong interpersonal skills for engaging with both staff and guests Problem-Solving Mindset
Proactive approach to identifying and resolving operational challenges Bonus Skills:
Energetic presence, adaptability under pressure, attention to detail, team-first approach, growth-oriented mindset.
What Youll Need Team Leadership Experience
Prior experience supervising teams in a fast-paced environment, ideally overseeing 5 or more employees during a shift ServSafe Manager Certification
Current ServSafe Manager Certification or completion within 30 days of hire Physical Stamina
Ability to stand, walk, and move for extended periods in a physically demanding environment. Must be able to lift up to 50 lbs Hands-On Involvement
Willingness to perform physical tasks such as cleaning and park preparation alongside the team Weekends, Evenings & Holidays Availability
Required to meet business needs and guest demand. Must Pass a Background Check & Drug Screen
Ensuring a safe and trustworthy environment for guests and staff If you're energetic, hardworking, and ready to make a difference, we cant wait to meet you!