Microsoft Corporation
Senior Cloud Solution Architect - AI?Business Process (Multiple Openings)
Microsoft Corporation, Redmond, Washington, United States, 98052
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help?us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a?
Senior Cloud Solution Architect- AI?Business Process
? professionals
(Multiple Openings
) to join our team.? Here,?you'll?be at the forefront of innovation, working on?cutting-edge?projects that?leverage?the latest technologies to drive meaningful impact and you'll be part of a team that thrives on collaboration, creativity, and continuous learning.? This is a customer-facing role, owning the AI business process applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.
As a?
Senior Cloud Solution Architect - AI Business Process
, you will specialize in
Dynamics 36
5 CE
.
You will guide the development of business solutions, provide deep technical insights and accelerate the growth of Microsoft Technology priorities. ? By applying to this role, you will be considered for multiple opportunities at multiple levels within Microsoft across the United States, depending on your experience. Travel percentages will vary according to role.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.??
Responsibilities
Customer Centricity
?
Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by?leveraging?AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio)?expertise?to enable defined Customer Success Plan outcomes. You will actively listen and respectfully?challenge?to drive the best outcomes.?
Customer Insights: Provide feedback and insights from customers back to the relevant Microsoft?teams to enable continuous improvement.?
Business Impact
?
Consumption & Usage growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's AI Business Process value proposition to effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency,?and organizational/operational excellence.?
Resolution of Customer Blockers:?Identify?resolutions to issues blocking go-live of customer success projects by?leveraging?deep knowledge of AI Business Process solutions and technical subject matter?expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices and policies and using repeatable Intellectual Property (IP).?
Technical Leadership
?
Learn It All:?Demonstrate?Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.?
Accelerate customer outcomes: Engage in relevant communities to share?expertise, contribute to IP creation, prioritize IP re-use,?and learn from others to help accelerate your customers transformation journey.?
Other
?
Embody our? culture ?and? values
Qualifications
Required/Minimum Qualifications
4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting AND a Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
OR equivalent experience.
4+ years of experience?customizing, tuning, troubleshooting, and deploying?of one or more of the following cloud-based systems:??
Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service)?and/or similar AI-powered CRM and ERP business applications??
Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse?and/or similar suite of low-code tools to create intelligent agents for business processes
Agentic AI Solutions; Copilot Studio?
4+ years of experience with cloud and hybrid/on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.??
Other Requirements
Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.
Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
4+ years experience working in a customer-facing role.
4+ years experience leading technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
1+ year experience customizing, troubleshooting, and deploying Copilot Studio?with one or more demonstratable production deployments?
6+ years of experience customizing, tuning, troubleshooting, and deploying one or more of the following cloud-based systems:?
Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service)?and/or similar AI-powered CRM and ERP business applications??
Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse?and/or similar suite of low-code tools to create intelligent agents for business processes?
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:? https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
#SEO #MCAPSA
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
We are looking for a?
Senior Cloud Solution Architect- AI?Business Process
? professionals
(Multiple Openings
) to join our team.? Here,?you'll?be at the forefront of innovation, working on?cutting-edge?projects that?leverage?the latest technologies to drive meaningful impact and you'll be part of a team that thrives on collaboration, creativity, and continuous learning.? This is a customer-facing role, owning the AI business process applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.
As a?
Senior Cloud Solution Architect - AI Business Process
, you will specialize in
Dynamics 36
5 CE
.
You will guide the development of business solutions, provide deep technical insights and accelerate the growth of Microsoft Technology priorities. ? By applying to this role, you will be considered for multiple opportunities at multiple levels within Microsoft across the United States, depending on your experience. Travel percentages will vary according to role.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.??
Responsibilities
Customer Centricity
?
Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by?leveraging?AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio)?expertise?to enable defined Customer Success Plan outcomes. You will actively listen and respectfully?challenge?to drive the best outcomes.?
Customer Insights: Provide feedback and insights from customers back to the relevant Microsoft?teams to enable continuous improvement.?
Business Impact
?
Consumption & Usage growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's AI Business Process value proposition to effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency,?and organizational/operational excellence.?
Resolution of Customer Blockers:?Identify?resolutions to issues blocking go-live of customer success projects by?leveraging?deep knowledge of AI Business Process solutions and technical subject matter?expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices and policies and using repeatable Intellectual Property (IP).?
Technical Leadership
?
Learn It All:?Demonstrate?Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.?
Accelerate customer outcomes: Engage in relevant communities to share?expertise, contribute to IP creation, prioritize IP re-use,?and learn from others to help accelerate your customers transformation journey.?
Other
?
Embody our? culture ?and? values
Qualifications
Required/Minimum Qualifications
4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting AND a Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
OR equivalent experience.
4+ years of experience?customizing, tuning, troubleshooting, and deploying?of one or more of the following cloud-based systems:??
Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service)?and/or similar AI-powered CRM and ERP business applications??
Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse?and/or similar suite of low-code tools to create intelligent agents for business processes
Agentic AI Solutions; Copilot Studio?
4+ years of experience with cloud and hybrid/on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.??
Other Requirements
Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.
Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
4+ years experience working in a customer-facing role.
4+ years experience leading technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
1+ year experience customizing, troubleshooting, and deploying Copilot Studio?with one or more demonstratable production deployments?
6+ years of experience customizing, tuning, troubleshooting, and deploying one or more of the following cloud-based systems:?
Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service)?and/or similar AI-powered CRM and ERP business applications??
Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse?and/or similar suite of low-code tools to create intelligent agents for business processes?
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:? https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
#SEO #MCAPSA
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .