Covestic Inc
Physical Security Systems Administrator
Covestic Inc, San Francisco, California, United States, 94199
Overview
Position Summary:
We are seeking an experienced Physical Security Systems Contractor to provide break-fix support for our enterprise security infrastructure. This role will focus on troubleshooting and resolving issues reported by our Global Security Operations Center (GSOC) team through our Jira ticketing system. The contractor will work on-site in San Francisco with cutting-edge security technologies and coordinate with field integrators to ensure rapid resolution of critical security system issues. Key Responsibilities
Monitor and respond to break-fix tickets in Jira submitted by GSOC team during business hours Perform troubleshooting and diagnostics on physical security systems including: Access Control Systems, Video Management Systems (VMS), Visitor Management Systems, Network-connected security devices Analyze device and network connectivity issues using system logs and diagnostic tools Determine root cause of system failures and implement software-based solutions when possible Coordinate with field integrators when hardware replacement or on-site intervention is required Provide clear dispatch instructions and technical guidance to integrators Ensure proper resolution validation before integrator departure from site Maintain detailed documentation of troubleshooting steps and resolutions in Jira Escalate complex issues to appropriate vendor support channels when necessary Participate in post-incident reviews to identify preventive measures Required Technology Experience
Video Management:
Axis cameras and video solutions, Genetec Security Center VMS, Sureview immersive video management Access Control:
Wayvelinx cloud-based access control systems AI/Analytics:
Alcatraz.ai facial authentication, Ambient.ai computer vision analytics Network troubleshooting for IP-based security devices Enterprise security system architecture and integration Required Qualifications
Minimum 5 years of hands-on experience with enterprise physical security systems Strong experience with IP networking, VLANs, and network troubleshooting Proficiency with Jira or similar ticketing systems Experience coordinating with field technicians and integrators Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work independently and manage multiple concurrent issues Must be able to work on-site in San Francisco during standard business hours Reliable transportation to San Francisco location Preferred Qualifications
Industry certifications (e.g., Genetec, Axis, networking certifications) Experience with enterprise-scale deployments Knowledge of cybersecurity best practices for physical security systems Previous GSOC or NOC experience Experience with vendor escalation processes Bay Area experience preferred Key Performance Metrics
Average ticket resolution time First-call resolution rate Customer satisfaction scores from GSOC team Successful integrator dispatch coordination rate Working Conditions
Full-time on-site presence required at San Francisco location Standard business hours: 8:00 AM - 5:00 PM, Monday through Friday Occasional flexibility may be required for critical system issues Professional office environment
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Position Summary:
We are seeking an experienced Physical Security Systems Contractor to provide break-fix support for our enterprise security infrastructure. This role will focus on troubleshooting and resolving issues reported by our Global Security Operations Center (GSOC) team through our Jira ticketing system. The contractor will work on-site in San Francisco with cutting-edge security technologies and coordinate with field integrators to ensure rapid resolution of critical security system issues. Key Responsibilities
Monitor and respond to break-fix tickets in Jira submitted by GSOC team during business hours Perform troubleshooting and diagnostics on physical security systems including: Access Control Systems, Video Management Systems (VMS), Visitor Management Systems, Network-connected security devices Analyze device and network connectivity issues using system logs and diagnostic tools Determine root cause of system failures and implement software-based solutions when possible Coordinate with field integrators when hardware replacement or on-site intervention is required Provide clear dispatch instructions and technical guidance to integrators Ensure proper resolution validation before integrator departure from site Maintain detailed documentation of troubleshooting steps and resolutions in Jira Escalate complex issues to appropriate vendor support channels when necessary Participate in post-incident reviews to identify preventive measures Required Technology Experience
Video Management:
Axis cameras and video solutions, Genetec Security Center VMS, Sureview immersive video management Access Control:
Wayvelinx cloud-based access control systems AI/Analytics:
Alcatraz.ai facial authentication, Ambient.ai computer vision analytics Network troubleshooting for IP-based security devices Enterprise security system architecture and integration Required Qualifications
Minimum 5 years of hands-on experience with enterprise physical security systems Strong experience with IP networking, VLANs, and network troubleshooting Proficiency with Jira or similar ticketing systems Experience coordinating with field technicians and integrators Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work independently and manage multiple concurrent issues Must be able to work on-site in San Francisco during standard business hours Reliable transportation to San Francisco location Preferred Qualifications
Industry certifications (e.g., Genetec, Axis, networking certifications) Experience with enterprise-scale deployments Knowledge of cybersecurity best practices for physical security systems Previous GSOC or NOC experience Experience with vendor escalation processes Bay Area experience preferred Key Performance Metrics
Average ticket resolution time First-call resolution rate Customer satisfaction scores from GSOC team Successful integrator dispatch coordination rate Working Conditions
Full-time on-site presence required at San Francisco location Standard business hours: 8:00 AM - 5:00 PM, Monday through Friday Occasional flexibility may be required for critical system issues Professional office environment
#J-18808-Ljbffr