Rose International
Collections Representative
Rose International, Winterville, North Carolina, United States, 28590
Date Posted:
10/03/2025 Hiring Organization:
Rose International Position Number:
489519 Industry:
Financial Services Job Title:
Collections Representative Job Location:
Winterville, NC, USA, 28590 Work Model:
Onsite Shift: Monday-Friday 8AM-9PM (8-hour shift assigned) Rotating Weekends Saturday 8AM-2PM Limited Sunday 12PM- 6PM (last weekend of month only) Employment Type:
Temp to Hire FT/PT:
Full-Time Estimated Duration (In months):
13 Min Hourly Rate ($):
15.00 Max Hourly Rate ($):
15.00 Must Have Skills/Attributes:
Call Center Nice To Have Skills/Attributes:
Collections Experience Desired:
High Volume Call Center (2 yrs) Required Minimum Education:
High School Diploma or equivalent
Ready to make your application Please do read through the description at least once before clicking on Apply. **C2C is not available**
Job Description Our client is seeking a Call Center-Collections Representative to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
Required Education: • High school diploma or equivalent
Required Experience: • 2+ years solid call center collections experience is required to be considered • Must have a stable work history • Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Desired Skills/Experience: • Bilingual
Required Soft Skills: • Good verbal and written communication skills • Good decision-making and problem-solving skills • Good time management/organizational skills • Ability to work in a team environment • Ability to work flexible schedule, including overtime as needed
Call Center Collections Representative Essential Duties and Responsibilities: • Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept • Place or receive calls in priority order as established by management • Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay • Navigate and interpret various screens and relay information to clients accurately and professionally • Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries • Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable • Order updated credit bureau report or initiate skip tracing process in accordance with established standards • Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards • Initiate extensions on accounts based upon written policy guidelines • Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures • Ensure that appropriate letters are sent to debtors • Process customers’ payments through electronic draft, if applicable • Process account maintenance transactions according to established guidelines
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **
Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
10/03/2025 Hiring Organization:
Rose International Position Number:
489519 Industry:
Financial Services Job Title:
Collections Representative Job Location:
Winterville, NC, USA, 28590 Work Model:
Onsite Shift: Monday-Friday 8AM-9PM (8-hour shift assigned) Rotating Weekends Saturday 8AM-2PM Limited Sunday 12PM- 6PM (last weekend of month only) Employment Type:
Temp to Hire FT/PT:
Full-Time Estimated Duration (In months):
13 Min Hourly Rate ($):
15.00 Max Hourly Rate ($):
15.00 Must Have Skills/Attributes:
Call Center Nice To Have Skills/Attributes:
Collections Experience Desired:
High Volume Call Center (2 yrs) Required Minimum Education:
High School Diploma or equivalent
Ready to make your application Please do read through the description at least once before clicking on Apply. **C2C is not available**
Job Description Our client is seeking a Call Center-Collections Representative to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
Required Education: • High school diploma or equivalent
Required Experience: • 2+ years solid call center collections experience is required to be considered • Must have a stable work history • Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Desired Skills/Experience: • Bilingual
Required Soft Skills: • Good verbal and written communication skills • Good decision-making and problem-solving skills • Good time management/organizational skills • Ability to work in a team environment • Ability to work flexible schedule, including overtime as needed
Call Center Collections Representative Essential Duties and Responsibilities: • Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept • Place or receive calls in priority order as established by management • Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay • Navigate and interpret various screens and relay information to clients accurately and professionally • Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries • Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable • Order updated credit bureau report or initiate skip tracing process in accordance with established standards • Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards • Initiate extensions on accounts based upon written policy guidelines • Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures • Ensure that appropriate letters are sent to debtors • Process customers’ payments through electronic draft, if applicable • Process account maintenance transactions according to established guidelines
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **
Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.