Customer Service Representative Job at Western Plastics, Inc. in Calhoun

Overview

Western Plastics, Inc. manufactures a variety of foodservice films and foils, as well as a comprehensive line of industrial pallet stretch wraps in hand and machine rolls. Our products include PVC cling film, aluminum foil rolls and sheets, disposable foil containers, and various industrial films such as clear, opaque, colored, and printed stretch films. We also provide specialty films such as static dissipative films, UV-resistant films, and vented pallet wrap. Located in Calhoun, GA, we focus on quality and customer satisfaction.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in Calhoun, GA. The Customer Service Representative will handle day-to-day tasks such as responding to customer inquiries, providing product information, processing orders, and resolving any customer issues. The role requires maintaining customer satisfaction and ensuring a positive customer experience throughout the interaction process.

Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Provide product information and assist customers with order placement
• Process orders accurately and efficiently
• Resolve customer issues to ensure a positive experience
• Maintain customer satisfaction and contribute to customer service goals

Qualifications

• Proficient in customer service, customer support, and maintaining customer satisfaction
• Experience in managing customer experience and collaborating with customer service teams
• Excellent communication and interpersonal skills
• Ability to work on-site in Calhoun, GA
• Problem-solving skills and attention to detail
• Experience in the manufacturing or industrial products sector is a plus
• High school diploma or equivalent; additional qualifications in customer service or related field are preferred

Seniorities

• Entry level

Employment type

• Full-time

Industries

• Plastics Manufacturing