Freed
Join to apply for the
Clinician Support Representative
role at
Freed .
Base pay range $70,000.00/yr - $90,000.00/yr
About Freed Doctors are overworked, burnt out, and are quitting in masses.
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May of 2023, we have:
Acquired 26,000 paying and loving clinicians
Generated 70,000 patient notes daily and over 3 million monthly
Made thousands of clinicians happier
With the backing of Sequoia Capital and other world‑class VC’s, we are rapidly expanding our product offering. Patient‑facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician‑focused, and interesting co‑workers who want to win.
With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.
About the Role We’re looking for an empathetic, product‑savvy
Clinician Support Representative
to help clinicians not just
use
Freed — but
succeed
with it. This role blends frontline support with strategic impact: you’ll manage day‑to‑day clinician interactions while owning independent, high‑impact projects that shape how Freed serves its users.
As part of the
Product team , you’ll collaborate closely with Product Managers, Engineers, and Designers — representing the
voice of the clinician
and ensuring their feedback directly informs our product roadmap. You’ll also use tools like
Intercom
and Freed’s internal
AI Agent
to deliver fast, thoughtful support across
chat, email, and video screen‑sharing calls .
How You’ll Have Impact
Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.
Identify and own projects that improve clinician experience and product education at scale.
Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
Leverage Freed’s AI Agent to enhance efficiency and maintain a high‑quality, human experience.
Create and refine help content, FAQs, and in‑product education resources.
What You’ll Bring
Experience in customer support, customer success, or technical support at a high‑growth SaaS or AI startup.
Excellent written and verbal communication skills.
Strong product intuition and the confidence to propose and drive improvements independently.
Experience with Intercom or similar CRM/support tools.
Comfort working with AI‑powered tools and workflows.
Ability to multitask and thrive in a fast‑paced, evolving environment — including speaking directly with senior leadership in a flat organization.
Nice to Haves
Experience supporting clinicians.
Familiarity with healthcare software or EHR systems.
What We’ll Bring
Competitive salary and equity in a high‑growth company
Opportunity to make an immediate impact
Medical, dental, and vision coverage
Unlimited paid time off
Company‑sponsored annual retreats
401(k) plan to support your long‑term financial goals
Commuter stipend for our San Francisco based employees
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Hospitals and Health Care
#J-18808-Ljbffr
Clinician Support Representative
role at
Freed .
Base pay range $70,000.00/yr - $90,000.00/yr
About Freed Doctors are overworked, burnt out, and are quitting in masses.
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May of 2023, we have:
Acquired 26,000 paying and loving clinicians
Generated 70,000 patient notes daily and over 3 million monthly
Made thousands of clinicians happier
With the backing of Sequoia Capital and other world‑class VC’s, we are rapidly expanding our product offering. Patient‑facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician‑focused, and interesting co‑workers who want to win.
With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.
About the Role We’re looking for an empathetic, product‑savvy
Clinician Support Representative
to help clinicians not just
use
Freed — but
succeed
with it. This role blends frontline support with strategic impact: you’ll manage day‑to‑day clinician interactions while owning independent, high‑impact projects that shape how Freed serves its users.
As part of the
Product team , you’ll collaborate closely with Product Managers, Engineers, and Designers — representing the
voice of the clinician
and ensuring their feedback directly informs our product roadmap. You’ll also use tools like
Intercom
and Freed’s internal
AI Agent
to deliver fast, thoughtful support across
chat, email, and video screen‑sharing calls .
How You’ll Have Impact
Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.
Identify and own projects that improve clinician experience and product education at scale.
Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
Leverage Freed’s AI Agent to enhance efficiency and maintain a high‑quality, human experience.
Create and refine help content, FAQs, and in‑product education resources.
What You’ll Bring
Experience in customer support, customer success, or technical support at a high‑growth SaaS or AI startup.
Excellent written and verbal communication skills.
Strong product intuition and the confidence to propose and drive improvements independently.
Experience with Intercom or similar CRM/support tools.
Comfort working with AI‑powered tools and workflows.
Ability to multitask and thrive in a fast‑paced, evolving environment — including speaking directly with senior leadership in a flat organization.
Nice to Haves
Experience supporting clinicians.
Familiarity with healthcare software or EHR systems.
What We’ll Bring
Competitive salary and equity in a high‑growth company
Opportunity to make an immediate impact
Medical, dental, and vision coverage
Unlimited paid time off
Company‑sponsored annual retreats
401(k) plan to support your long‑term financial goals
Commuter stipend for our San Francisco based employees
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Hospitals and Health Care
#J-18808-Ljbffr