Monro, Inc.
Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast, supporting 16 highly respected tire and auto service brands. We are united under a single mission to bring our guests the highest quality tire and auto service in the industry.
Job Description The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for selecting, coaching, and developing store teammates while driving sales, operational effectiveness, and guest satisfaction to help achieve Monro’s vision of being America’s leading auto and tire service centers.
Responsibilities
Develop sales and technical teammates to produce a consistent 5‑star guest experience.
Assist in the development and implementation of sales plans, ensuring thorough knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales, guest satisfaction, and loyalty.
Train and develop teammates on all shop operations and guest services to maintain a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Ensure effective staffing through recruiting, hiring, training, scheduling, evaluating, and performance management of teammates.
Control expenses by managing payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
Manage inventory, including pulling tires and parts, unloading, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, ensuring cleanliness and continuous guest‑ready status.
Schedule guest appointments and assign teammates according to skill level for efficient and timely completion of vehicle services and repairs.
Achieve Monro’s sales goals by recommending tire and service products and sales promotions.
Attend to all guest needs in sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist teammates in conveying repair and service needs to guests.
Adhere to company policies, governmental standards, environmental codes, and OSHA requirements, using all required safety standards as outlined in training and procedures.
Maintain technical knowledge through timely completion of all required Monro University training courses and modules.
Operate, utilize, and maintain equipment safely in accordance with Monro and equipment manufacturer guidelines.
Perform other duties as assigned and required.
Profile Summary
Guest‑ and team‑focused mindset with extensive experience in customer‑facing, customer‑centric environments.
Excellent verbal and written communication skills, able to convey technical issues and produce routine reports.
Business mentality with the drive to exceed established goals.
Basic math skills to calculate figures such as discounts, interest, and percentages.
Proactive with demonstrated proficiency in multi‑tasking within a fast‑paced environment.
Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions.
Ability to effectively mentor, coach, and develop teammates.
Ability to problem‑solve and resolve customer complaints.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem‑solve, manage inventory, merchandising, and customer service.
Strong communication skills to effectively communicate with teammates and guests.
Complete all Monro required training within the guidelines and timing provided.
Must possess a current valid driver’s license and a satisfactory Motor Vehicle Report.
Work Environment & Physical Requirements
Work flexible hours: days, evenings, weekends, and holidays.
Must be able to lift, carry, and stock merchandise and supplies up to 50 lb. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
Benefits
Performance‑based incentives.
Paid vacation for full‑time teammates.
401(k) eligibility immediately upon hire.
Direct deposit.
Employee discounts.
Health, vision, and dental insurance for full‑time teammates.
Employee access perks.
Career advancement opportunities.
Compensation The yearly salary for this role is $65,000–$72,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
Equal Employment Opportunity Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Monro, Inc. is an equal opportunity employer and affirms equal opportunity to all applicants for all positions without regard to protected characteristics.
#J-18808-Ljbffr
Job Description The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for selecting, coaching, and developing store teammates while driving sales, operational effectiveness, and guest satisfaction to help achieve Monro’s vision of being America’s leading auto and tire service centers.
Responsibilities
Develop sales and technical teammates to produce a consistent 5‑star guest experience.
Assist in the development and implementation of sales plans, ensuring thorough knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales, guest satisfaction, and loyalty.
Train and develop teammates on all shop operations and guest services to maintain a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Ensure effective staffing through recruiting, hiring, training, scheduling, evaluating, and performance management of teammates.
Control expenses by managing payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
Manage inventory, including pulling tires and parts, unloading, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, ensuring cleanliness and continuous guest‑ready status.
Schedule guest appointments and assign teammates according to skill level for efficient and timely completion of vehicle services and repairs.
Achieve Monro’s sales goals by recommending tire and service products and sales promotions.
Attend to all guest needs in sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist teammates in conveying repair and service needs to guests.
Adhere to company policies, governmental standards, environmental codes, and OSHA requirements, using all required safety standards as outlined in training and procedures.
Maintain technical knowledge through timely completion of all required Monro University training courses and modules.
Operate, utilize, and maintain equipment safely in accordance with Monro and equipment manufacturer guidelines.
Perform other duties as assigned and required.
Profile Summary
Guest‑ and team‑focused mindset with extensive experience in customer‑facing, customer‑centric environments.
Excellent verbal and written communication skills, able to convey technical issues and produce routine reports.
Business mentality with the drive to exceed established goals.
Basic math skills to calculate figures such as discounts, interest, and percentages.
Proactive with demonstrated proficiency in multi‑tasking within a fast‑paced environment.
Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions.
Ability to effectively mentor, coach, and develop teammates.
Ability to problem‑solve and resolve customer complaints.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem‑solve, manage inventory, merchandising, and customer service.
Strong communication skills to effectively communicate with teammates and guests.
Complete all Monro required training within the guidelines and timing provided.
Must possess a current valid driver’s license and a satisfactory Motor Vehicle Report.
Work Environment & Physical Requirements
Work flexible hours: days, evenings, weekends, and holidays.
Must be able to lift, carry, and stock merchandise and supplies up to 50 lb. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
Benefits
Performance‑based incentives.
Paid vacation for full‑time teammates.
401(k) eligibility immediately upon hire.
Direct deposit.
Employee discounts.
Health, vision, and dental insurance for full‑time teammates.
Employee access perks.
Career advancement opportunities.
Compensation The yearly salary for this role is $65,000–$72,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
Equal Employment Opportunity Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Monro, Inc. is an equal opportunity employer and affirms equal opportunity to all applicants for all positions without regard to protected characteristics.
#J-18808-Ljbffr