General Dynamics - IT
Windows Desktop Engineer - TS/SCI w/Poly
General Dynamics - IT, Corridor North, Maryland, United States
Overview
WINDOWS DESKTOP ENGINEER Advance how our customers operate while you advance your career. Join GDIT as a Windows Desktop Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT Responsibilities
Advanced Technical Support:
Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes.
System Maintenance and Optimization:
Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards.
Incident and Problem Management:
Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements.
Collaboration and Project Support:
Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions.
User Support and Training:
Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting.
Documentation and Reporting:
Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required.
What you’ll need to succeed
Bring your technology expertise and drive for innovation to GDIT. The Systems Engineer Senior must have: Education: Bachelor of Arts/Bachelor of Science Experience: 5+ years of related experience Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies Security clearance level: TS/SCI w/Poly US citizenship required Role requirements: Strong understanding of hardware components, peripheral devices, and drivers. Experience with system imaging, deployment, and management tools. SCCM MDT Advanced troubleshooting skills and ability to diagnose complex issues. Excellent communication and interpersonal skills. Strong documentation and organizational skills. Experience with scripting and automation (e.g., PowerShell). Knowledge of ITIL framework and best practices. Experience with endpoint security solutions. Familiarity with cloud services and integration (e.g., Microsoft Azure). ●
Required Skills and Abilities:
Proficiency with Active Directory, Group Policy, and network configurations ● This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. ● Location: On Site ● Certification Required: Comp TIA Security+ - CompTIA About GDIT
GDIT is your place. At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth, support, rewards, and a community focused on innovation and a military-friendly workplace are part of our culture. Top Secret SCI + Polygraph The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. This description does not guarantee any particular compensation. About Our Work We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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WINDOWS DESKTOP ENGINEER Advance how our customers operate while you advance your career. Join GDIT as a Windows Desktop Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT Responsibilities
Advanced Technical Support:
Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes.
System Maintenance and Optimization:
Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards.
Incident and Problem Management:
Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements.
Collaboration and Project Support:
Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions.
User Support and Training:
Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting.
Documentation and Reporting:
Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required.
What you’ll need to succeed
Bring your technology expertise and drive for innovation to GDIT. The Systems Engineer Senior must have: Education: Bachelor of Arts/Bachelor of Science Experience: 5+ years of related experience Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies Security clearance level: TS/SCI w/Poly US citizenship required Role requirements: Strong understanding of hardware components, peripheral devices, and drivers. Experience with system imaging, deployment, and management tools. SCCM MDT Advanced troubleshooting skills and ability to diagnose complex issues. Excellent communication and interpersonal skills. Strong documentation and organizational skills. Experience with scripting and automation (e.g., PowerShell). Knowledge of ITIL framework and best practices. Experience with endpoint security solutions. Familiarity with cloud services and integration (e.g., Microsoft Azure). ●
Required Skills and Abilities:
Proficiency with Active Directory, Group Policy, and network configurations ● This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. ● Location: On Site ● Certification Required: Comp TIA Security+ - CompTIA About GDIT
GDIT is your place. At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth, support, rewards, and a community focused on innovation and a military-friendly workplace are part of our culture. Top Secret SCI + Polygraph The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. This description does not guarantee any particular compensation. About Our Work We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr