JPMorganChase
Branch Operations Lead -Houston Gulf Coast , Houston, TX
JPMorganChase, Pasadena, Texas, United States, 77505
Overview
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. Job Description As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to introduce clients to self-service options that simplify their banking experience and build lasting relationships. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures, ensuring the branch not only meets but exceeds control expectations. Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, paying attention to detail and adhering to bank policies and procedures. Introduce clients to our branch team, collaborating to deliver seamless service and assist with specialized financial needs to elevate the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Support all aspects of branch operations with a focus on loss control, compliance, and audits to ensure smooth and secure operations. Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements, ensuring smooth and efficient operations. Strong attention to detail and organizational skills to juggle multiple tasks. Leadership skills and operational proficiency, ensuring transaction accuracy while collaborating in a team. Ability to educate the branch team and partners, keeping everyone informed. Strong client relationship skills with the ability to educate and refer clients to experts when needed. 1+ years of retail banking experience. High school degree, GED, or foreign equivalent. Ability to work branch hours including weekends and evenings. Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and Travel Requirement
Complete the Branch Operations Lead Training Program before placement. Travel as required for in-person training and meetings. About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We lead in credit card sales and deposit growth with the most-used digital solutions, while ranking first in customer satisfaction. Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. Job Description As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to introduce clients to self-service options that simplify their banking experience and build lasting relationships. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures, ensuring the branch not only meets but exceeds control expectations. Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, paying attention to detail and adhering to bank policies and procedures. Introduce clients to our branch team, collaborating to deliver seamless service and assist with specialized financial needs to elevate the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Support all aspects of branch operations with a focus on loss control, compliance, and audits to ensure smooth and secure operations. Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements, ensuring smooth and efficient operations. Strong attention to detail and organizational skills to juggle multiple tasks. Leadership skills and operational proficiency, ensuring transaction accuracy while collaborating in a team. Ability to educate the branch team and partners, keeping everyone informed. Strong client relationship skills with the ability to educate and refer clients to experts when needed. 1+ years of retail banking experience. High school degree, GED, or foreign equivalent. Ability to work branch hours including weekends and evenings. Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and Travel Requirement
Complete the Branch Operations Lead Training Program before placement. Travel as required for in-person training and meetings. About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We lead in credit card sales and deposit growth with the most-used digital solutions, while ranking first in customer satisfaction. Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
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