TRSS
Employer Industry: Legal and Professional Services
Why consider this job opportunity
Salary up to $273,000
Hybrid work model with flexibility to work from anywhere for up to 8 weeks per year
Comprehensive benefits including flexible vacation and mental health days
Strong focus on career development and growth through continuous learning programs
Inclusive and supportive workplace culture recognized for its commitment to diversity
Opportunity to make a real-world impact by supporting justice, truth, and transparency
What to Expect (Job Responsibilities)
Lead and develop a team of Customer Success Managers for high-value and emerging accounts
Set performance goals and monitor KPIs such as retention and utilization rates
Oversee customer strategy and engagement planning for different customer segments
Collaborate with cross-functional teams including Sales, Product, and Marketing to enhance customer experience
Identify and implement scalable processes and best practices for improved efficiency
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
5+ years of experience in Customer Success or Account Management within a SaaS environment
2+ years of people management experience leading Customer Success or similar teams
Proven track record of driving retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms with strong analytical skills
How to Stand Out (Preferred Qualifications)
Inspirational leadership style that motivates and empowers teams
Strong advocacy for customer needs and alignment of strategies to drive value
Ability to balance long-term vision with daily execution
Experience in leveraging data to inform strategic decisions
Demonstrated ability to foster collaboration across departments
#LegalServices #CustomerSuccess #CareerGrowth #HybridWork #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Salary up to $273,000
Hybrid work model with flexibility to work from anywhere for up to 8 weeks per year
Comprehensive benefits including flexible vacation and mental health days
Strong focus on career development and growth through continuous learning programs
Inclusive and supportive workplace culture recognized for its commitment to diversity
Opportunity to make a real-world impact by supporting justice, truth, and transparency
What to Expect (Job Responsibilities)
Lead and develop a team of Customer Success Managers for high-value and emerging accounts
Set performance goals and monitor KPIs such as retention and utilization rates
Oversee customer strategy and engagement planning for different customer segments
Collaborate with cross-functional teams including Sales, Product, and Marketing to enhance customer experience
Identify and implement scalable processes and best practices for improved efficiency
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
5+ years of experience in Customer Success or Account Management within a SaaS environment
2+ years of people management experience leading Customer Success or similar teams
Proven track record of driving retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms with strong analytical skills
How to Stand Out (Preferred Qualifications)
Inspirational leadership style that motivates and empowers teams
Strong advocacy for customer needs and alignment of strategies to drive value
Ability to balance long-term vision with daily execution
Experience in leveraging data to inform strategic decisions
Demonstrated ability to foster collaboration across departments
#LegalServices #CustomerSuccess #CareerGrowth #HybridWork #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr