Jobs via Dice
Overview
IT Systems Administrator at Jobs via Dice. ECS is seeking an
IT Systems Administrator
to work in our
Quantico, VA
office. As an IT Systems Administrator, you will provide support and optimize the operations of a robust service desk capability for law enforcement and scientific organizations. The successful candidate will support Tier 1 - 4 service requests, incident response, and problem management for IT systems, applications, and scientific instrumentation. Standard service desk engineering support will be available Monday-Friday 6:00am-8:00pm Eastern, excluding Federal holidays. Responsibilities
Troubleshooting and resolving server issues including connectivity, storage, service status, application status, availability, and physical hardware. Monitoring system performance and reporting on anomalies. Regularly performing and maintaining data backups and disaster recovery operations. Applying technical and business experience and understanding to improve processes and procedures for deploying and maintaining system infrastructure. Working independently and collectively to help improve system solutions and contributing to system service improvements. Deploying, testing, certifying, patching, and addressing interoperability issues for all features, components, and application dependencies. Required Skills
Active Top-Secret clearance A minimum of 5 years of experience supporting an IT service desk, including ensuring quality of service operations, and managing tickets in alignment with SLOs Experience with ITSM tools such as Atlassian Jira in a production environment supporting ticket triage and escalation Ability to work in a fast-paced, dynamic, matrixed environment; ability to elicit and shape work requirements and decompose complex challenges into actionable plans Excellent communication, collaboration and relationship-building skills, including customer and employee engagement Desired Skills
ITIL 3 or 4 certification Experience operating within the Scaled Agile Framework (SAFe) and Kanban Experience working with FBI, specifically the Laboratory Division Experience supporting Forensic Advantage Laboratory information management systems ECS is an equal opportunity employer
and does not discriminate or allow discrimination on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law. ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
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IT Systems Administrator at Jobs via Dice. ECS is seeking an
IT Systems Administrator
to work in our
Quantico, VA
office. As an IT Systems Administrator, you will provide support and optimize the operations of a robust service desk capability for law enforcement and scientific organizations. The successful candidate will support Tier 1 - 4 service requests, incident response, and problem management for IT systems, applications, and scientific instrumentation. Standard service desk engineering support will be available Monday-Friday 6:00am-8:00pm Eastern, excluding Federal holidays. Responsibilities
Troubleshooting and resolving server issues including connectivity, storage, service status, application status, availability, and physical hardware. Monitoring system performance and reporting on anomalies. Regularly performing and maintaining data backups and disaster recovery operations. Applying technical and business experience and understanding to improve processes and procedures for deploying and maintaining system infrastructure. Working independently and collectively to help improve system solutions and contributing to system service improvements. Deploying, testing, certifying, patching, and addressing interoperability issues for all features, components, and application dependencies. Required Skills
Active Top-Secret clearance A minimum of 5 years of experience supporting an IT service desk, including ensuring quality of service operations, and managing tickets in alignment with SLOs Experience with ITSM tools such as Atlassian Jira in a production environment supporting ticket triage and escalation Ability to work in a fast-paced, dynamic, matrixed environment; ability to elicit and shape work requirements and decompose complex challenges into actionable plans Excellent communication, collaboration and relationship-building skills, including customer and employee engagement Desired Skills
ITIL 3 or 4 certification Experience operating within the Scaled Agile Framework (SAFe) and Kanban Experience working with FBI, specifically the Laboratory Division Experience supporting Forensic Advantage Laboratory information management systems ECS is an equal opportunity employer
and does not discriminate or allow discrimination on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law. ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
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