The Aaron's Company, Inc.
Customer Accounts Manager
at
The Aaron's Company, Inc.
We are Aaron’s—an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is more than a job—it is a career with purpose.
Salary Hourly rate: $17.75 to $18.50, plus incentive pay based on performance.
Skills for Success Customer Account Managers connect and relate well to people, demonstrate empathy, listen attentively, and navigate difficult conversations. Leadership, multi‑tasking, organizational, and negotiation/persuasion skills are essential. They share our purpose of making a real difference in others’ lives and building lasting personal connections.
Responsibilities
Attainment and upkeep of customers’ accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy.
Act as second in command to the General Manager.
Build authentic customer relationships to support customers in their ownership goals and drive sales.
Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
Review and close lease agreements, confirm customer identification, collect money, and obtain customer signatures.
Contact customers who have not renewed merchandise agreements.
Maintain customer contact via phone and home visits.
Update customer information and maintain accuracy.
Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
Clean and certify merchandise in the cleaning station for all merchandise personally returned.
Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
Load, secure, and protect product in company vehicles.
Safely operate company vehicles.
Assist the Sales Team as needed.
Perform any other reasonable duties requested by management.
Requirements
U.S. applicants must be at least 21 with a valid state driver’s license and compliance with the company’s Driver Qualification Policy, including a satisfactory MVR. Canadian applicants must be at least 18.
Must meet DOT requirements and obtain certification in required states (U.S.).
Ability to work a schedule ranging from 8 a.m. to 9 p.m.
Ability to lift up to 50 lbs unaided and up to 300 lbs with a dolly.
Two years of college or two years of previous management experience preferred.
High school diploma or equivalent preferred.
Excellent interpersonal and communication skills.
High energy with the ability to multitask effectively.
Proper telephone etiquette.
Uphold the Aaron’s brand and protect company assets.
Maintain a professional appearance.
Proficient computer skills.
Benefits
Paid time off, including vacation days, sick days, and holidays.
Medical, dental, and vision insurance.
401(k) plan with employer contribution matching.
Benefits vary based on full‑time or part‑time employment status.
About Aaron’s At Aaron’s, we offer sales and lease‑to‑ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop with us because we positively influence people’s lives. Join us today if you want to make a difference.
Equal Opportunity Employer Aaron’s is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and celebrate our team members’ differences. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
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at
The Aaron's Company, Inc.
We are Aaron’s—an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is more than a job—it is a career with purpose.
Salary Hourly rate: $17.75 to $18.50, plus incentive pay based on performance.
Skills for Success Customer Account Managers connect and relate well to people, demonstrate empathy, listen attentively, and navigate difficult conversations. Leadership, multi‑tasking, organizational, and negotiation/persuasion skills are essential. They share our purpose of making a real difference in others’ lives and building lasting personal connections.
Responsibilities
Attainment and upkeep of customers’ accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Assist the General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy.
Act as second in command to the General Manager.
Build authentic customer relationships to support customers in their ownership goals and drive sales.
Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
Review and close lease agreements, confirm customer identification, collect money, and obtain customer signatures.
Contact customers who have not renewed merchandise agreements.
Maintain customer contact via phone and home visits.
Update customer information and maintain accuracy.
Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
Clean and certify merchandise in the cleaning station for all merchandise personally returned.
Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
Load, secure, and protect product in company vehicles.
Safely operate company vehicles.
Assist the Sales Team as needed.
Perform any other reasonable duties requested by management.
Requirements
U.S. applicants must be at least 21 with a valid state driver’s license and compliance with the company’s Driver Qualification Policy, including a satisfactory MVR. Canadian applicants must be at least 18.
Must meet DOT requirements and obtain certification in required states (U.S.).
Ability to work a schedule ranging from 8 a.m. to 9 p.m.
Ability to lift up to 50 lbs unaided and up to 300 lbs with a dolly.
Two years of college or two years of previous management experience preferred.
High school diploma or equivalent preferred.
Excellent interpersonal and communication skills.
High energy with the ability to multitask effectively.
Proper telephone etiquette.
Uphold the Aaron’s brand and protect company assets.
Maintain a professional appearance.
Proficient computer skills.
Benefits
Paid time off, including vacation days, sick days, and holidays.
Medical, dental, and vision insurance.
401(k) plan with employer contribution matching.
Benefits vary based on full‑time or part‑time employment status.
About Aaron’s At Aaron’s, we offer sales and lease‑to‑ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop with us because we positively influence people’s lives. Join us today if you want to make a difference.
Equal Opportunity Employer Aaron’s is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and celebrate our team members’ differences. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
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