VCA Animal Hospitals
Client Service Representative
VCA Animal Hospitals, San Leandro, California, United States, 94579
We are seeking an experienced Client Service Representative to join our team at VCA Lewelling Animal Hospital. Our focus is pet health and excellent service; we aim to exceed pet owners’ expectations through professional, personable service.
Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice, building and maintaining customer trust and confidence in our abilities.
Responsibilities
Customer service functions: greeting visitors, answering telephones, guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow‑ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services and educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, house‑breaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside.
Compensation & Benefits Hourly wage ranges from $20.00 to $25.00 per hour based on experience. Benefits include medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more.
Job Information The information in this position description indicates the general nature and level of work to be performed. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development).
Internal Applicants If you are a current associate, apply through our internal career site by logging into Workday and navigating to the Jobs Hub app or searching for Browse Jobs.
Equal Opportunity Employer We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement, see our career page at vcacareers.com.
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Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice, building and maintaining customer trust and confidence in our abilities.
Responsibilities
Customer service functions: greeting visitors, answering telephones, guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow‑ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services and educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, house‑breaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside.
Compensation & Benefits Hourly wage ranges from $20.00 to $25.00 per hour based on experience. Benefits include medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more.
Job Information The information in this position description indicates the general nature and level of work to be performed. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development).
Internal Applicants If you are a current associate, apply through our internal career site by logging into Workday and navigating to the Jobs Hub app or searching for Browse Jobs.
Equal Opportunity Employer We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement, see our career page at vcacareers.com.
#J-18808-Ljbffr