Medtronic
Overview
We anticipate the application window for this opening will close on - 28 Oct 2025. At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. Job Title
Sr. Customer Quality Engineer – Acute Care & Monitoring OEM Responsibilities
Partner with the Acute Care & Monitoring OEM customers and Strategic Alliance Partners to manage a variety of quality activities related to their integration and ongoing quality needs. Collaborate with the R&D group on integration acceptance testing and root cause investigations. Coordinate with manufacturing sites to ensure quality controls are in place and communicate quality issues to customers while driving resolution and continuous improvement. Respond to ongoing customer requests and inquiries; work with Marketing to address customer quality needs. Review test reports supporting Strategic Alliance customers integration acceptance testing. Review non-product tool validation protocols and reports: assist with testing strategies and report formats, complete risk analysis, understand hardware and software elements. Handle Strategic Alliance Partner complaints and requests for Corrective Actions (SCARs): drive root cause investigations, CAPAs, CDPs; ensure corrective measures meet reliability standards and comply with requirements; review complaint trends and provide input to CQXM; track SCARs and SCAR metrics; specify inspection and testing mechanisms for non-conforming material; perform statistical analysis to assess costs and responsibilities. Drive continuous improvement of processes, templates, and documents. Respond to Quality-related questions from customers via web portal or email; provide information on Materials of Concern, Certificate of Conformance, and technical data to support regulatory submissions. Support Marketing with the Product Change Notification (PCN) process and customer communication plans. Assist Regulatory Affairs and Legal with quality-related information and input on customer agreements (quality and notification agreements). Oversee ISO compliance and testing related to OEM products: raise awareness of ISO updates, drive updates to test reports, and provide input to R&D testing for OEM components. Must Have: Minimum Requirements
Bachelor’s degree required Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years of relevant experience Nice to Have
Project management experience or training Experience working with customers Knowledge of Six Sigma or DRM Strong analytical and problem-solving skills Excellent communication skills Ability to work effectively independently, within teams, and across functions Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described are representative of those that must be met to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. For office roles: daily tasks include independent mobility, computer use, and interaction with peers and co-workers. Contact your manager or local HR for work conditions and physical requirements specific to each role. Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits package. We recognize contributions and offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S. locations (excl. PR): USD 96,800.00 - 145,200.00. This position is eligible for the Medtronic Incentive Plan (MIP). Base salary ranges apply across the United States, excluding Puerto Rico and some locations in California and may vary by experience, certification/education, market conditions, and location. Compensation and benefits information pertains to candidates hired within the United States. The following benefits are available to regular employees who work 20+ hours per week: health, dental and vision insurance; health savings account; healthcare flexible spending account; life insurance; long-term disability leave; dependent daycare spending account; tuition assistance/reimbursement; and the Simple Steps global well-being program. The following benefits are available to all regular employees: incentive plans; 401(k) with employer contribution and match; short-term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; non-qualified retirement plan supplement (subject to IRS minimums); and Capital Accumulation Plan (availability varies by role and IRS minimums). Regular employees are not temporary staff (interns). Temporary employees may be eligible for certain benefits as required by law. Some benefits may not apply in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic
We lead global healthcare technology and tackle the most challenging health problems facing humanity by finding solutions. Our mission is to alleviate pain, restore health, and extend life. We are engineers at heart—driving ambitious ideas to real solutions, from R&D to manufacturing to the conference room. Learn more about our business, mission, and commitment to diversity here. Medtronic is an equal opportunity employer. We prohibit discrimination based on age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. We provide reasonable accommodations for qualified individuals with disabilities. For roles involving work in Los Angeles County, a Fair Chance Ordinance and California Fair Chance Act may apply. Details are available here.
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We anticipate the application window for this opening will close on - 28 Oct 2025. At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. Job Title
Sr. Customer Quality Engineer – Acute Care & Monitoring OEM Responsibilities
Partner with the Acute Care & Monitoring OEM customers and Strategic Alliance Partners to manage a variety of quality activities related to their integration and ongoing quality needs. Collaborate with the R&D group on integration acceptance testing and root cause investigations. Coordinate with manufacturing sites to ensure quality controls are in place and communicate quality issues to customers while driving resolution and continuous improvement. Respond to ongoing customer requests and inquiries; work with Marketing to address customer quality needs. Review test reports supporting Strategic Alliance customers integration acceptance testing. Review non-product tool validation protocols and reports: assist with testing strategies and report formats, complete risk analysis, understand hardware and software elements. Handle Strategic Alliance Partner complaints and requests for Corrective Actions (SCARs): drive root cause investigations, CAPAs, CDPs; ensure corrective measures meet reliability standards and comply with requirements; review complaint trends and provide input to CQXM; track SCARs and SCAR metrics; specify inspection and testing mechanisms for non-conforming material; perform statistical analysis to assess costs and responsibilities. Drive continuous improvement of processes, templates, and documents. Respond to Quality-related questions from customers via web portal or email; provide information on Materials of Concern, Certificate of Conformance, and technical data to support regulatory submissions. Support Marketing with the Product Change Notification (PCN) process and customer communication plans. Assist Regulatory Affairs and Legal with quality-related information and input on customer agreements (quality and notification agreements). Oversee ISO compliance and testing related to OEM products: raise awareness of ISO updates, drive updates to test reports, and provide input to R&D testing for OEM components. Must Have: Minimum Requirements
Bachelor’s degree required Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years of relevant experience Nice to Have
Project management experience or training Experience working with customers Knowledge of Six Sigma or DRM Strong analytical and problem-solving skills Excellent communication skills Ability to work effectively independently, within teams, and across functions Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described are representative of those that must be met to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. For office roles: daily tasks include independent mobility, computer use, and interaction with peers and co-workers. Contact your manager or local HR for work conditions and physical requirements specific to each role. Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits package. We recognize contributions and offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S. locations (excl. PR): USD 96,800.00 - 145,200.00. This position is eligible for the Medtronic Incentive Plan (MIP). Base salary ranges apply across the United States, excluding Puerto Rico and some locations in California and may vary by experience, certification/education, market conditions, and location. Compensation and benefits information pertains to candidates hired within the United States. The following benefits are available to regular employees who work 20+ hours per week: health, dental and vision insurance; health savings account; healthcare flexible spending account; life insurance; long-term disability leave; dependent daycare spending account; tuition assistance/reimbursement; and the Simple Steps global well-being program. The following benefits are available to all regular employees: incentive plans; 401(k) with employer contribution and match; short-term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; non-qualified retirement plan supplement (subject to IRS minimums); and Capital Accumulation Plan (availability varies by role and IRS minimums). Regular employees are not temporary staff (interns). Temporary employees may be eligible for certain benefits as required by law. Some benefits may not apply in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic
We lead global healthcare technology and tackle the most challenging health problems facing humanity by finding solutions. Our mission is to alleviate pain, restore health, and extend life. We are engineers at heart—driving ambitious ideas to real solutions, from R&D to manufacturing to the conference room. Learn more about our business, mission, and commitment to diversity here. Medtronic is an equal opportunity employer. We prohibit discrimination based on age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. We provide reasonable accommodations for qualified individuals with disabilities. For roles involving work in Los Angeles County, a Fair Chance Ordinance and California Fair Chance Act may apply. Details are available here.
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