League of Minnesota Cities
Transit Experience Manager - SouthWest Transit
League of Minnesota Cities, Rochester, Minnesota, us, 55905
Overview
Lead the ride toward excellence! As SouthWest Transit’s Transit Experience Manager, you’ll shape every moment of the rider journey—connecting customer insights with operational performance to deliver a seamless, satisfying, and standout transit experience. About SouthWest Transit
SouthWest Transit is an award-winning Transit agency serving the SouthWest Twin Cities area through bus, on-demand rideshare, and shuttle services. The agency is committed to serving the needs of their customers through diverse and innovative transit solutions that build community and connect customers from where they are to where they want to go. Role and Responsibilities
The Transit Experience Manager is a key leadership position responsible for developing and executing strategies that elevate the overall rider experience. This role focuses on understanding the entire passenger journey, from trip planning to post-ride feedback. The manager acts as the primary link between the customer\'s needs and the operational realities of the transit system, ensuring operational metrics align with customer satisfaction goals. Apply
Apply and learn more: https://www.governmentjobs.com/careers/swtransit/jobs/5121687/transit-experience-manager?pagetype=jobOpportunitiesJobs
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Lead the ride toward excellence! As SouthWest Transit’s Transit Experience Manager, you’ll shape every moment of the rider journey—connecting customer insights with operational performance to deliver a seamless, satisfying, and standout transit experience. About SouthWest Transit
SouthWest Transit is an award-winning Transit agency serving the SouthWest Twin Cities area through bus, on-demand rideshare, and shuttle services. The agency is committed to serving the needs of their customers through diverse and innovative transit solutions that build community and connect customers from where they are to where they want to go. Role and Responsibilities
The Transit Experience Manager is a key leadership position responsible for developing and executing strategies that elevate the overall rider experience. This role focuses on understanding the entire passenger journey, from trip planning to post-ride feedback. The manager acts as the primary link between the customer\'s needs and the operational realities of the transit system, ensuring operational metrics align with customer satisfaction goals. Apply
Apply and learn more: https://www.governmentjobs.com/careers/swtransit/jobs/5121687/transit-experience-manager?pagetype=jobOpportunitiesJobs
#J-18808-Ljbffr