State of Washington
Mission
The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy‑to‑use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.
The Exchange is a public‑private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in‑person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.
Equity Statement Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti‑racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.
We will be giving priority to applications received through November 21, 2025. To ensure your application is considered, we recommend submitting your materials as soon as possible within this timeframe. SUMMARY The Lead Scrum Master is a pivotal leadership role within our organization’s Agile transformation journey. Reporting directly to the Deputy CIO, this position is responsible for overseeing the work of Scrum Masters across all teams at WAHBE and is a key resource on the Delivery Management Team. The Lead Scrum Master will champion Agile best practices, foster a culture of continuous improvement, and ensure consistent and effective adoption of Scrum and other Agile methodologies across the enterprise.
This role will facilitate key program‑level ceremonies and events aligned with our customized implementation of Scrum@Scale, helping to drive alignment, transparency, and collaboration across teams and stakeholders. As a servant leader and Agile coach, the Lead Scrum Master will mentor Scrum Masters, remove organizational impediments, and promote Agile values throughout the organization.
In addition to Agile leadership, this position will play a critical role in supporting and overseeing our DevSecOps and Infrastructure as Code (IaC) initiatives, ensuring that Agile and technical practices are integrated to accelerate delivery, enhance security, and improve operational efficiency.
Responsibilities
Provide guidance and support to Scrum Masters, Product Owners, and Agile teams within the organization.
Facilitate the scaling of Agile practices across multiple teams and departments.
Champion the values and principles of the Agile Manifesto, fostering an environment of continuous improvement.
Serve as a change agent, actively promoting Agile transformation initiatives and best practices.
Mentor and coach team members to enhance their Agile skills and remove barriers to success.
Oversee the planning, execution, and optimization of Scrum ceremonies such as Sprint Planning, Daily Stand‑Ups, Sprint Reviews, and Retrospectives across teams.
Ensure teams are empowered to self‑organize and make decisions within the framework of Scrum.
Promote effective collaboration and communication among cross‑functional teams.
Identify, track, and resolve impediments or blockers that affect team performance and delivery.
Facilitate escalation and resolution of issues that span multiple teams or departments.
Collaborate with teams to implement continuous process improvements based on feedback, metrics, and retrospectives.
Analyze key Agile metrics (velocity, burn‑down charts, cycle time, etc.) to identify areas for optimization.
Report on team progress and process maturity to stakeholders and leadership.
Drive adoption of tools and technologies that enhance Agile practices.
Communicate effectively regarding team progress, risks, dependencies, and delivery timelines.
Facilitate communities of practice for Scrum Masters and other Agile practitioners.
Lead the adoption of the Scrum@Scale scaling framework or as appropriate to the organization’s needs.
Drive integration of Agile and DevSecOps practices.
In coordination with the Lead Product Owner, account for successful delivery outcomes with mission‑critical operational activities, including Open Enrollment.
Other duties as assigned.
Required Qualifications
5+ years working as a Scrum Master in an enterprise environment.
3+ years experience operating Scrum in a scaled fashion.
3+ years experience as a Lead Scrum Master in an enterprise.
2 years of experience and deep knowledge of DevSecOps, Infrastructure as Code, CI/CD, automated deployment, etc.
Scrum Master certification required.
Experience as a Lead Scrum Master, Scrum Master or Agile Coach in an enterprise environment.
Experience implementing agile scaling frameworks in an enterprise environment.
Strong knowledge of Agile principles.
Strong knowledge of agile ceremonies and their purposes.
Thorough understanding of, and experience with, the servant leader role.
Able to clearly articulate agile principles, values, and SDLC processes.
Experience creating and maintaining industry best practices for SDLC processes.
Experience facilitating scaled agile meetings such as Scrum of Scrums.
Experience leveraging work tracking tools such as Jira on an Agile team.
Experience facilitating conversations between stakeholders to bring issues to resolution.
Strong knowledge of Agile and delivery best practices.
Experience in identifying and implementing process improvements.
Strong knowledge of Agile metrics and their appropriate uses.
Experience leveraging work tracking and reporting tools such as Jira.
Experience leading meetings with organizational leadership.
Experience facilitating discussions.
Experience with DevOps and deployment automations.
Strong knowledge of the Scrum@Scale framework.
Desired Qualifications
Agile coach certification is preferred.
Scrum@Scale experience is preferred.
Application Instructions This position will be open until we find a suitable number of candidates to review. If interested, please submit an application as soon as possible. The Exchange reserves the right to close recruitment at any time.
Salary Information Full Salary Range: $109,719 to $164,579 annually, with midpoint at $137,149.
Hiring Range: $126,177 to $137,149 annually. This is an estimate of where a qualified candidate can expect to receive an offer.
The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.
Benefits Take a peek at our benefits package.
Working Conditions Core business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The preferred duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in‑person collaboration. While a hybrid remote and on‑site schedule may be considered, the position will require flexibility to allow for in‑office availability as business needs dictate. Travel requirements will be limited; however, there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location.
The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Special Requirements A criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.
Other Information The above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.
Equal Opportunity Employer The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We participate in E‑Verify. You can view the Department of Justice’s Right to Work poster here.
#J-18808-Ljbffr
The Exchange is a public‑private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in‑person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.
Equity Statement Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti‑racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.
We will be giving priority to applications received through November 21, 2025. To ensure your application is considered, we recommend submitting your materials as soon as possible within this timeframe. SUMMARY The Lead Scrum Master is a pivotal leadership role within our organization’s Agile transformation journey. Reporting directly to the Deputy CIO, this position is responsible for overseeing the work of Scrum Masters across all teams at WAHBE and is a key resource on the Delivery Management Team. The Lead Scrum Master will champion Agile best practices, foster a culture of continuous improvement, and ensure consistent and effective adoption of Scrum and other Agile methodologies across the enterprise.
This role will facilitate key program‑level ceremonies and events aligned with our customized implementation of Scrum@Scale, helping to drive alignment, transparency, and collaboration across teams and stakeholders. As a servant leader and Agile coach, the Lead Scrum Master will mentor Scrum Masters, remove organizational impediments, and promote Agile values throughout the organization.
In addition to Agile leadership, this position will play a critical role in supporting and overseeing our DevSecOps and Infrastructure as Code (IaC) initiatives, ensuring that Agile and technical practices are integrated to accelerate delivery, enhance security, and improve operational efficiency.
Responsibilities
Provide guidance and support to Scrum Masters, Product Owners, and Agile teams within the organization.
Facilitate the scaling of Agile practices across multiple teams and departments.
Champion the values and principles of the Agile Manifesto, fostering an environment of continuous improvement.
Serve as a change agent, actively promoting Agile transformation initiatives and best practices.
Mentor and coach team members to enhance their Agile skills and remove barriers to success.
Oversee the planning, execution, and optimization of Scrum ceremonies such as Sprint Planning, Daily Stand‑Ups, Sprint Reviews, and Retrospectives across teams.
Ensure teams are empowered to self‑organize and make decisions within the framework of Scrum.
Promote effective collaboration and communication among cross‑functional teams.
Identify, track, and resolve impediments or blockers that affect team performance and delivery.
Facilitate escalation and resolution of issues that span multiple teams or departments.
Collaborate with teams to implement continuous process improvements based on feedback, metrics, and retrospectives.
Analyze key Agile metrics (velocity, burn‑down charts, cycle time, etc.) to identify areas for optimization.
Report on team progress and process maturity to stakeholders and leadership.
Drive adoption of tools and technologies that enhance Agile practices.
Communicate effectively regarding team progress, risks, dependencies, and delivery timelines.
Facilitate communities of practice for Scrum Masters and other Agile practitioners.
Lead the adoption of the Scrum@Scale scaling framework or as appropriate to the organization’s needs.
Drive integration of Agile and DevSecOps practices.
In coordination with the Lead Product Owner, account for successful delivery outcomes with mission‑critical operational activities, including Open Enrollment.
Other duties as assigned.
Required Qualifications
5+ years working as a Scrum Master in an enterprise environment.
3+ years experience operating Scrum in a scaled fashion.
3+ years experience as a Lead Scrum Master in an enterprise.
2 years of experience and deep knowledge of DevSecOps, Infrastructure as Code, CI/CD, automated deployment, etc.
Scrum Master certification required.
Experience as a Lead Scrum Master, Scrum Master or Agile Coach in an enterprise environment.
Experience implementing agile scaling frameworks in an enterprise environment.
Strong knowledge of Agile principles.
Strong knowledge of agile ceremonies and their purposes.
Thorough understanding of, and experience with, the servant leader role.
Able to clearly articulate agile principles, values, and SDLC processes.
Experience creating and maintaining industry best practices for SDLC processes.
Experience facilitating scaled agile meetings such as Scrum of Scrums.
Experience leveraging work tracking tools such as Jira on an Agile team.
Experience facilitating conversations between stakeholders to bring issues to resolution.
Strong knowledge of Agile and delivery best practices.
Experience in identifying and implementing process improvements.
Strong knowledge of Agile metrics and their appropriate uses.
Experience leveraging work tracking and reporting tools such as Jira.
Experience leading meetings with organizational leadership.
Experience facilitating discussions.
Experience with DevOps and deployment automations.
Strong knowledge of the Scrum@Scale framework.
Desired Qualifications
Agile coach certification is preferred.
Scrum@Scale experience is preferred.
Application Instructions This position will be open until we find a suitable number of candidates to review. If interested, please submit an application as soon as possible. The Exchange reserves the right to close recruitment at any time.
Salary Information Full Salary Range: $109,719 to $164,579 annually, with midpoint at $137,149.
Hiring Range: $126,177 to $137,149 annually. This is an estimate of where a qualified candidate can expect to receive an offer.
The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.
Benefits Take a peek at our benefits package.
Working Conditions Core business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The preferred duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in‑person collaboration. While a hybrid remote and on‑site schedule may be considered, the position will require flexibility to allow for in‑office availability as business needs dictate. Travel requirements will be limited; however, there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location.
The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Special Requirements A criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.
Other Information The above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.
Equal Opportunity Employer The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We participate in E‑Verify. You can view the Department of Justice’s Right to Work poster here.
#J-18808-Ljbffr