Inside Higher Ed
Registration & Engagement Technician
Inside Higher Ed, Arnold, Maryland, United States, 21012
Registration & Engagement Technician
– Inside Higher Ed
Job No: 493105 | Work Type: Full‑Time Staff | Location: Arnold/Main Campus | Salary: $41,468-$51,835 | Hours: 40 per week | Work Mode: Requires regular in-person presence on campus.
Position Summary: The Registration and Engagement Technician is responsible for the execution of student engagement and support efforts related to inquiry, registration, and payment for courses and programs offered by departments in the School of Continuing Education and Workforce Development. Exercising customer service and engagement best practices, the technician disseminates information to students and potential students visiting the noncredit registration desk or escalated through the call system from the Response Center. The technician completes registration and cashiering responsibilities related to student inquiry, registration, drop, transfer and refund request processes, and administrative functions related to the operation of the noncredit registration desk. The technician works with students, faculty, vendors, staff, and senior administrators, typically reporting to an Assistant Director, Manager, or Director.
Job Duties And Responsibilities
Enrollment Management: actively convert all inquiries (email, phone, and in‑person) to student registrations, process alternative payment methods, assist students and prospective students with program, course and section information, and stay current with noncredit programs/offerings and scholarship/payment opportunities.
Customer Service: provide front‑line customer service to students and prospective students who visit the noncredit registration desk or are escalated through the call system, use full range of college systems to resolve inquiries, and communicate with instructors and students about enrollments, room locations, billing issues and other student matters.
Marketing: remain apprised of marketing and outreach initiatives through collaboration with Enrollment, Strategies, and Analytics (ESA), assist with student outreach projects, and assist with cultivating leads generated by marketing efforts of Strategic Communications.
Office/Technical Support: compose and prepare documents, reports and correspondence using college standard word processing and customer relationship management systems, maintain digital and physical files related to student record, enrollment, and payment, collect and process mailed and delivered items, assist hourly staff, and handle certificate applications and printing of continuing education units (CEUs).
Compliance: ensure compliance with all college, state, and federal regulations, particularly in the management and protection of confidential and sensitive information.
Required Qualifications
High School Diploma / GED.
Minimum one year of administrative support experience in a business or educational environment.
Proficient in Microsoft applications (Word, Excel, Outlook, etc.) and excellent general technology skills.
Demonstrated commitment to creating an inclusive environment and ability to deal tactfully with all internal and external constituents.
Ability to work in a fast‑paced setting, handling multiple, complex tasks simultaneously.
Excellent oral, written and interpersonal communication skills.
Ability to function with minimal supervision, attention to details and deadlines, and willingness to work a flexible schedule and travel as needed.
Willingness to work a flexible schedule (including evenings and weekends) to support the department.
Preferred Qualifications
Strong customer service and problem‑solving skills.
Experience administering programs in a higher education environment.
Direct experience in Modern Campus’s Lifelong Learning Extended Education (DestinyOne) and/or Colleague.
Advertised: 22 Oct 2025 (E.D.T.) | Applications Close: 07 Nov 2025 (E.S.T.)
Additional Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative
Industry: Online Audio and Video Media
#J-18808-Ljbffr
– Inside Higher Ed
Job No: 493105 | Work Type: Full‑Time Staff | Location: Arnold/Main Campus | Salary: $41,468-$51,835 | Hours: 40 per week | Work Mode: Requires regular in-person presence on campus.
Position Summary: The Registration and Engagement Technician is responsible for the execution of student engagement and support efforts related to inquiry, registration, and payment for courses and programs offered by departments in the School of Continuing Education and Workforce Development. Exercising customer service and engagement best practices, the technician disseminates information to students and potential students visiting the noncredit registration desk or escalated through the call system from the Response Center. The technician completes registration and cashiering responsibilities related to student inquiry, registration, drop, transfer and refund request processes, and administrative functions related to the operation of the noncredit registration desk. The technician works with students, faculty, vendors, staff, and senior administrators, typically reporting to an Assistant Director, Manager, or Director.
Job Duties And Responsibilities
Enrollment Management: actively convert all inquiries (email, phone, and in‑person) to student registrations, process alternative payment methods, assist students and prospective students with program, course and section information, and stay current with noncredit programs/offerings and scholarship/payment opportunities.
Customer Service: provide front‑line customer service to students and prospective students who visit the noncredit registration desk or are escalated through the call system, use full range of college systems to resolve inquiries, and communicate with instructors and students about enrollments, room locations, billing issues and other student matters.
Marketing: remain apprised of marketing and outreach initiatives through collaboration with Enrollment, Strategies, and Analytics (ESA), assist with student outreach projects, and assist with cultivating leads generated by marketing efforts of Strategic Communications.
Office/Technical Support: compose and prepare documents, reports and correspondence using college standard word processing and customer relationship management systems, maintain digital and physical files related to student record, enrollment, and payment, collect and process mailed and delivered items, assist hourly staff, and handle certificate applications and printing of continuing education units (CEUs).
Compliance: ensure compliance with all college, state, and federal regulations, particularly in the management and protection of confidential and sensitive information.
Required Qualifications
High School Diploma / GED.
Minimum one year of administrative support experience in a business or educational environment.
Proficient in Microsoft applications (Word, Excel, Outlook, etc.) and excellent general technology skills.
Demonstrated commitment to creating an inclusive environment and ability to deal tactfully with all internal and external constituents.
Ability to work in a fast‑paced setting, handling multiple, complex tasks simultaneously.
Excellent oral, written and interpersonal communication skills.
Ability to function with minimal supervision, attention to details and deadlines, and willingness to work a flexible schedule and travel as needed.
Willingness to work a flexible schedule (including evenings and weekends) to support the department.
Preferred Qualifications
Strong customer service and problem‑solving skills.
Experience administering programs in a higher education environment.
Direct experience in Modern Campus’s Lifelong Learning Extended Education (DestinyOne) and/or Colleague.
Advertised: 22 Oct 2025 (E.D.T.) | Applications Close: 07 Nov 2025 (E.S.T.)
Additional Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative
Industry: Online Audio and Video Media
#J-18808-Ljbffr